ManorCare Health Services-Whitehall Borough

Worst care I’ve ever seen. My husband waited an average of 1 ½ hours every time he asked for a pain pill. The nurses were the slowest, laziest people I’ve ever seen. The doctor who runs the place doesn’t know what he’s doing. After two weeks I forced them to discharge my husband. Except for emptying the garbage, the room hardly ever gets cleaned. The food is so bad I spent a small fortune bringing food in every day for my husband to eat. He sent back just about every meal that he was served. If you complain about the care they start having an attitude toward you. Stay far, far away from this place.

On November 3, 2014 my 87 year old mother had a compound fracture to her ankle where the bone was exposed out of the skin. After surgery we had to find a rehabilitation facility for her. We decided Whitehall Manor Care and that was the biggest mistake are family made for are mother. She was there for three months and in that time she had C-​diff, UTI and sinus infection. When she call for nurse and aid most of the time it took over a half hour or more to respond. The staff is not trained and most of the aids did not care. It took seven days for Manor Care to test my mother for C-​diff after my persistence of asking them to do something for my mother with her diarrhea. After two days when the results to came back they started treating her for C-​diff. They put my mother in room by herself because C-​diff highly contagious. I watched the staff many times not follow proper procedures for somebody that has C-​diff. I watched a nurse go in to my mother room with out wearing gloves or any protection. then went back out to the nurse cart and did not washing her hand. This is how C-​diff is spread throughout nursing home and rehab center. At this time I went and seen the head nurse and told her about the situation with the nurse going in and seeing my mother with out washing her hands. She stated to me she may be washed her hands with hand sanitizer. I said to her that hand sanitizer does not kill C-​diff she looked at me like I had two heads. After a week of being treated at Manor Care my mother was not getting any better she finally consented to go to the hospital. Mother was admitted to the hospital for a week. When she was in the emergency room doctor stated to me that she was not get the right dosage of anabiotic’s. I would stay away from this home because after the hospital stay we found a great home and Mom is doing much better.

November 2014 my 87 year old mother broke her ankle in 3 places and after surgery we had to find a rehabilitation home for her. We decided Manor Care in Whitehall and that was the biggest mistake we made. She was there for three months and in that time she had C-​diff, UTI, flu, and many other sickness. The home was giving her the wrong medicine for C-​diff. Finally my mother said she wanted to go to the hospital where we found out about the wrong medicine. When she call for nurse and aid most of the time it took over a half hour or more to respond. The staff is not trained and most of the aids did not care. I would stay away from this home because after the hospital stay we found a great home and Mom is doing much better. One other thing after calling for the aid several time the aid closed the door to her room and did not help her.

I don’t want to write too much bc this involves my grandmothers private medical information but…
We were extremely underwhelmed. While shiny, clean, and new, the attitude of the bulk of the nursing staff left a lot to be desired. A few nurses were very kind, but most nurses there have a shit attitude. I know they work with elderly patients every day, but this was my GRANDMOTHER. You can’t be shitty to my grandmother. THey forced an 87 year old woman with spinal stenosis to do physical therapy. Shitty nurses with shitty attitudes. We were glad to spring Grandma from this joint!