Little’s Shoes

I’ve been here twice in the last couple of months and also had a not so great experience with customer service. Hope they take note of these reviews, since they truly do have a good selection of better shoes and some hard to find sizes.

How do businesses like this exist? I thought I would support the small guy, instead of Amazon. I’ve gone here twice now and both time was disappointed with unfriendly and unhelpful staff.

Buyer beware. Littleś would not exchange shoes without a receipt. I received them as a gift. The manager was rude and refused to help in any way. I have shopped at Littleś for at least 30 years. This was my last visit.

In a city that is made up of many box stores, Little’s fills a massive void. The store is full of fabulous designer shoes, and they often run great sales! Unfortunately, the shoes are not quite in my graduate student budget, but I am currently contemplating investing in the Hunter boots I saw this week.
Foremost, this place takes customer service seriously. The employees are very helpful and pleasant! If you are looking for great shoes or boots come here.

If you love shoes, really love shoes, this is the place for you. They have a wonderful selection for every member of your family. The have a nice selection of Danskos as well as the biggest selection of UGGs I have come across. Since its close to Christmas I didn’t buy any shoes. I just drooled. LOL I also showed my hubby i.e.. . Santa a few pairs of shoes that I would like to find under the tree.

Terry Lee Jones of Little’s shoes fitted me for several pairs of dress shoes a few weeks ago, and I had an excellent experience. I had previously been shopping for shoes on the internet, and at DSW shoe warehouse, but decided to opt for a small local shop, because I wanted to talk to someone who actually knew the product and who could guide me toward the right shoes. I was looking for shoes that looked good enough to wear to a professional office, but which were also comfortable, and durable enough to last for years. Terry paraded out a collection of good candidates, and actually steered me away from several more expensive options that I was interested in, due to durability concerns. He demonstrated knowledge of proper fit that reflects his many years of experience. After over an hour of assistance I walked out the door with exactly the right shoes. I have been wearing the two pairs of shoes nearly every work day for over a month now, and I can say with confidence that he knew what he was doing. I will certainly be back to Little’s the next time I need a pair of quality shoes.

Bought an amazing Sorel boot (Joan of Artic knit) for the brutal winter in Boston. I was trying to look for a nice boot online before heading back to Boston, but almost everything available in stores nearby in Boston were either sold out or going to be delivered in 10 days if I ordered online.
As a last resort I went in to Little’s Shoes which to my surprise had a ton of options available (and in my size) The lady there was pretty helpful and helped me to pick a really good boot which helped me survive 108 inches on snow in Boston this winter ;)

I went into Little’s today looking for a pair of warm boots to help me be a little less miserable this winter. Charlene was amazingly patient — I have huge calves and it’s hard for me to find boots to fit my legs. She kept trying until I finally settled on a lovely pair of Uggs that are warm and fit me. The shoes are pricey but the customer service more than makes up for the dent in your wallet. If you’re looking for a bargain, you can find it on the huge discount rack that they have in the store. Customer service of this caliber is becoming more and more rare these days. The next time I need to buy shoes, I will visit Little’s first.

Overall, amazing experience. I called to see if they carried a specific shoe and was immediately impressed with their customer service over the phone. Was told to ask for Charlene when I came in and would recommend asking for her if you ever go to Little’s. Once in the store, the entire staff was helpful, friendly, funny and knowledgable. Was assisted from the moment we walked in and we were even walked to the door with our purchases! Great experience and look forward to visiting again.

I want to like Littles. I really, really do. In fact, I love shoes so much I want to love Littles. So much so that I’ve gone back several times despite being treated poorly time and time again. Today, while shopping for my toddler a salesperson actually took a shoe that I had been looking at out of my hand to sell to his client. Who does that? On what planet is that appropriate customer service? I’ve also been pushed out because they were closing soon by staff and on various occasions completely ignored. They have nice shoes, but there is nothing here that you cannot find elsewhere without the rude staff. I’m amazed that they work on commission, just absolutely amazed.

Mixed feeling about Little’s, now that I’ve seen another side of the Little’s business ethic after having a problem with a product, and encountering marked difference on the part of the store manager and owner in response to my complaint. I will not buy from Little’s again, and this is my experience:
We have enjoyed Little’s for well over a decade, living in the Squirrel Hill neighborhood and so on. I’ll guess that we’ve spent three or four thousand dollars there in the last 12 years. But the nature of our relationship was always pretty simple: We brought the store money, they gave us shoes. We never asked Little’s for anything other than shoes, meaning there were never problems with any products until several months ago. Two pairs of Naot brand men’s shoes exhibited a deep split in the polyurethane sole. The split was full thickness, and the shoes were unwearable. On my returning to Littles with two pairs of unwearable shoes, a surprising debate ensued. I explained that I had taken the shoes to an independent repair center for repair, and was told that the defect was well known in this Naot model; that a replacement sole could be provided at 50% the cost of a new shoe. I was warned that the replacement sole would be of the same polyurethane sole that had split prematurely, and that there was no reason to believe the repair would be durable. I then phoned the shoe manufacturer’s USA office, and was given what had to be a carefully scripted line by a customer service rep. It was clear to me that Noat was getting many calls in regard to split soles, just like mine. A quick glance at Amazon product reviews confirmed my suspicion: There were many stories of split soles of Naot men’s shoes with polyurethane construction. So I felt I owed Little’s a visit to, #1 inform them that a product they were selling was troubled and, #2 be given store credit for my two pairs of Naot shoes that were in almost new condition, but which were unwearable by virtue of defect.
I visited Little’s with the defective Naot shoes. Imagine my surprise when, as a regular customer of Little’s for in excess of a decade, living a few streets away from the store, I was instructed that my experience was impossible — the shoe had no problems and the defect was a product of my walking in an odd fashion. The research I’d done on my own and related to the store owner was declared biased and of no relevance. Certainly I was offered nothing in return for my $ 360 purchase, and there was no mention of hoping to retain me as a customer. Again I stress that this was the first time I had asked for anything, in that up to that moment our relationship was a simple one — I gave Little’s money — they gave my wife an me shoes.
In summary, Little’s has very nice inventory, and a decently helpful sales staff — although their commission pay basis is evident as others have noted. But I’ll not again buy from Little’s after this experience. The idea that a retail store is there to serve me, so long as service is defined as taking my money, but without followup obligation, doesn’t work in our house. My bias is to support local businesses like Little’s, but Little’s did not reciprocate a bias to support me, a local and repeat customer.

I’ve been shopping at Little’s since I was just a girl looking for school shoes, and in nearly four decades of shopping there I’ve never been disappointed with the shoes, accessories, or the staff. The selection and quality is superb, and though they are pricey, they are worth every penny ! You get what you pay for, truly, so spending a bit more for comfort and a correct fit is an easy decision for me. I have and still wear a pair of leather penny loafers that I bought there in 1984 !!!
Also important to note that the sales associates are wonderful — they make excellent recommendations based on your taste and style, are VERY low-​pressure, and have always remembered my name even after just one meeting. And they actually FIT you for the shoes — there are so few shoe stores that do that nowadays I can count them on one hand. Everywhere else is basically «self-​serve».
A special mention for store associate Charlene — she knows me well enough now that she’ll bring over selections she thinks I’d like based on prior purchases, and damn ! She gets it right every time !!! I have half a dozen pairs from Little’s that I love and I owe them all to her excellent taste and ability to read my «shoe personality».
They also have excellent sales, especially on accessories — my last purchase was a small suede, hot pink Cole-​Hahn cross-​body bag that was ridiculously cheap — something like 70% off ! If you keep an eye out and bide your time eventually everything goes on sale, so be patient !
Bonus points as they do expert shoe-​stretching — hard to find in Pittsburgh, but they’re my go-​to place for the shoes that I’ve inexplicably outgrown…
Five stars for a true Pittsburgh institution !

Little’s is absolutely the best. Their sales staff are helpful, good humored, and very knowledgeable. They have an excellent inventory and they carry the brands I like the best. I have been buying my shoes there for many years, and the store keeps the same high standard of excellent customer service.
I like knowing Little’s is not a chain store. I like their experience and selection.
I generally buy Naots, and Little’s keeps the price competitive with what I would pay online.

Do yourself a favor and go directly to Little’s the next time you need/​want new shoes.
First, they have an excellent selection of high quality, stylish brands. I’ve been introduced to many new «favorite brands» as a result of my journeys here.
Second, the service is incredible. The staff is completely dedicated to its customers. They are helpful, knowledgeable, and endlessly patient with my indecision.
Finally, their prices are fair. I’ve often compared them to Amazon or Zappos, and they are right there. Of course, if you hit one of Little’s end of the season sales, you can get awesome deals. Last month, my daughter, husband, and I all scored great new shoes for 50−75% off.
What are you waiting for? Go get some new shoes already!!!

I didn’t know that shoes could fit like they have already been broken in. The shoes here are a great quality and the service is always wonderful. Lynn has been the one to help multiple generations in my family and she remembers the styles and comfort we each like and makes wonderful recommendations. The sales staff here doesn’t just bring out the boxes of shoes and come back later to see how it’s going, it is quality service. Shoes may be more expensive here but the quality is much higher and the shoes end up lasting much much longer.

Excellent indie shoestore, with knowledgeable staff and a great selection, and great hours. It’s hard to find real shoe stores anymore, but this one is worth getting to.

I loooove shoes! I have over 60 pairs. Some better quality than others. My running shoes, rain boots, hiking shoes, snow boots are all from Little’s. When I purchase a shoes from Little’s I know I am getting a quality pair of shoes so I’m willing to spend more. Most importantly they have my size (5 ½) and are willing to order my size if they don’t have it in stock. The sales people also will recommend a line or brand of shoes that will run smaller too.
There is one sale man who is been particularly helpful who works in the men’s department (yes guys they have a whole department for you!) He has helped my husband find many pairs of long lasting shoes in the past. My husband needs more support than most 27 yr olds because of an accident he was in so the guy has given good recommendations of supportive shoes that aid him in walking which can be uncomfortable after a short period of time. He is very knowledge of the stock and always remembers my husband ans his preferences!

Good selection, even for people in their early twenties such as myself. (Yes they have a lot of kiddies’ shoes and old ladies’ shoes too…)
Occasionally I will find a gem, but it’s really expensive, not to mention the folks here work on commission so they are all standing in the front of the shop like vultures waiting to descend on carrion.
yeah. It’s like that. But they do go above and beyond to make a sale which means they will keep going back in the stock room for you until they get a size that fits. Even if you don’t buy anything they are nice and polite. I’ve never felt judged there just a little uncomfortable w/​sales ppl stalking my every move.

Great store! The service is impeccable and the selection is awesome. Granola shoes, fancy shoes, they have it all. The drawbacks are they are so popular, it’s busy and noisy, and they can quickly run out of your size. Well behaved dogs can come in and try on shoes too.
I must have tried on 15 shoes, anything that caught my eye, and finally found a pair I had to have. Yes, they were expensive, but with no tax on clothes or shoes in PA, in a way I got a 10% discount buying them at Little’s instead of in California.
If you find something you love, I bet they could order it for you. If I lived there, I’d be in Little’s all the time, trying on beautiful shoes. It reminds me of the locally owned shoe store I went to as a kid, with the amazing customer service and attention.

Very friendly and helpful staff!
When visiting a friend in Pittsburgh, I realized I had forgotten my dress shoes back at home. I was recommended by the locals, that Little’s had the best selection for men’s dress shoes.
The store is a great size and they surprisingly had one of the better selection of men’s dress shoes I had seen. They had a fantastic variety of styles and sizes ranging from a variety of prices. The salesman even suggested some great shoes that were actually on sale!
I had a fantastic experience here finding replacement shoes! I almost hope the next time I visit Pittsburgh, I forget another pair of shoes so that I can go back and find some new deals!