Katsur Dental & Orthodonthics

I have never had such a repeatedly rude experience with the staff/​receptionists. I had an appointment for 10:00am. I called at 9:00 to double check that it was at 10:00, as they don’t do reminder calls. They told me my appointment was 9:30. At this point I would be late. So I said «thanks, bye» and hurried to the dentist. I arrived at 9:30. I was then yelled at by the receptionist for hanging up on her. This was my first time at the office. I waited until she was done before saying «Do you want me to leave?»
The dentist was really nice and so were the dental assistants. The office location is convenient for me and also very clean with nice equipment. So I called to make an appointment today:
Me: «Can I make an afternoon appointment for the next Tuesday or Friday available?
Juwana: «Your dentist leaves at 2:00 every day.»
Me: «I can see a different dentist»
Juwana: «We don’t switch dentists»
Me: «Well I am primarily going to need afternoon appointments, can I just switch once?»
Juwana: «No. We don’t flip flop dentists for people.»
Me: «I won’t need to switch all the time just once. No one told me when I made my first appointment that she didn’t work in the afternoons.»
Juwana: «Well you came in at 10:00 am for your first appointment»
Me: «Ok but I’m not going to take off work every time. I’m going to need an afternoon appointment»
Juwana: «She doesn’t work afternoons»
Me: «Are you telling me I need to find a new dentist’s office? I can’t switch the dentist within your office for any reason?»
Juwana: «We don’t switch dentists.»
Me: «What is your name and can I speak to someone else?»
Juwana: «My name is Juwana. Hold on I“ll put you on with someone else.»
Then, lo and behold, Laurie was able to make me an appointment with the other dentist at the office.
Go ahead and make an appointment just avoid speaking to Juwana. And yes it’s possible to switch the dentist. And the female dentist does not work past two, FYI.

I had chipped a tooth at dinner a week ago. The chip escalated to a larger portion of my tooth missing. I called and set up an appointment as a new customer.
I had filled out the patient information beforehand to quicken up the waiting room process. I arrived 30 minutes early for a 5pm appointment and was seen within 15 minutes! The desk person was kind, helpful, and happy.
It turns out a filling had chipped off. Dr. Graffari and her assistant (?) were both kind and easygoing, and answered the questions I had about what they were doing and advised me on the different types of fillings I could have. I didn’t expect to have them perform the procedure right then, but they did it no problem and quickly! She made sure I was comfortably numb before starting.
I was out by 5:30pm. The procedure was painless. After talking with her, I found she was trained by Dr. Frank Cappetta of the South Hills of Cappetta Dentistry, who I know to be a great dentist from my last.
I seriously hope this review provides some insight to those looking for a dentistry in the Southside!

I have been going to them for 6mths now for orthodontic treatment to take care of my two impacted adult teeth. I just had my two baby teeth pulled and had exposure and bonding surgery done today. Best experience ever. I was worried because I had a bad experience having a tooth pulled when I was younger so I opted to have everything done while under anesthesia. The surgeon at Katsur is so great and the anesthesiologist was super friendly. It was the best experience I have ever had. I’m in no pain now and it’s been 7 hours since having the surgery. I’ve always been happy with the service there. My general dentist, orthodontist, surgeon and the staff is all so great. I highly recommend them.

I wish I could give no stars. The staff here are so rude and not professional at all. I have an hmo so I have to wait a month to change but can’t wait! Even the dentist was rude!

I admit, seeing the less than stellar reviews on Unilocal and other sites definitely made me wary as I walked into the office. I arrived, went to the front desk and was quickly told to fill out paperwork and I resolved to myself that I would hopefully be done shortly.
However, as soon as my name was called, I was led to my dental seat by a friendly and compassionate technician (I don’t actually know their titles). She asked me what was going on, I told her about my toothache and thoughts about a cavitiy, she walked me through an XRay.
I want to share something I thought that was really neat about Dr. Ghaffari and this office. Just outside my door, a patient was in tears sharing (somewhat too much) information about her personal life. Dr. Ghaffari stood there patiently and listened to this woman, and I thought to myself how kind it was of her to do so. Anyone else could have easily just said they had to go and left her out there. She then came in to see me.
Dr. Ghaffari took a look at my mouth and told me what she thought — my pain was related to my sole remaining wisdom tooth because Xrays and her exam showed no sign of cavitiy. But she was willing to refill it if that’s what I wanted. I appreciated that about her, too. She is quick and no nonsense, straight to the point — but is still compassionate and respecting my autonomy as a patient.
Lastly, back at the front desk, all the staff were friendly and chatted up with me while my billing/​paperwork was taken care of. One staff member called numerous practices to set me up with a referral for an oral surgeon through my insurance because their’s was booked for another month.
Overall, I had a great experience there and I realized that as much as I count on other people’s reviews to help me find the right anything — it’s important to still go in to a place with an open mind.

I arrived in pain. The Dentist and assistant were gentle and caring. The reception staff eased my worry. All around a great experience.

Funny thing about this place… I’m not even a patient here. I brought a family member for extraction of wisdom teeth. I’m the driver. First, this place does not respect HIPAA Privacy laws. They discuss information with the patient int he waiting room with others (several others) present. We have waited over an hour to be seen… and we were the first people here. Also, the dental assistants are very unprofessional. There is one in particular that speaks as if she were uneducated in the English language, like proper sentences. I advise anyone going for any dental work to NOT go here.

I had the worst experience with katsur dental Southside. I had a tooth ache and they insisted I didn’t have enough dental coverage (even though I have two different coverages) and wouldn’t fix my tooth ache. I left with a cracked tooth looking so bad. I even told them I had care credit but they still let me leave with a cracked tooth! Don’t go here!

Wow please avoid this place. I am referring specifically to the southside location and cannot speak for the others. I thought it was odd that I had to call several times before I could even speak to someone but I just went with it and I made an appointment for ¹²⁄₃₁ so that I could use my last cleaning for the year. I received a call on ¹²⁄₃₀ saying that the dentist wanted the day off and my appointment was canceled. I asked them if they could please accommodate me on ¹²⁄₃₀ and they could not. I had to call back 17 times before someone could answer and I was on hold for 15 minutes. Please please avoid this place, there are much better options out there.

My husband and I have been going to this office for years. We used to live in the South Side and since we moved, and even tried the Katsur office by our new house, we keep going back to this office despite the fact that it is out of our way.
I can’t say much about the receptionists nor the assistants but, Dr. Ghaffari is the best dentist either one of us has had. We tried so many dentists in the South Side and she is our favorite.
So, keep in mind that this review is only for our dentist and I’d like to add that this office will do anything for our best interest. They will work with our insurance and any out of pocket expenses, which so far have been very little.

I wish I could give a review of how well they actually cleaned my teeth, but I never got to see an actual dentist.
I made an appt on a tuesday for thursday, which I thought was great. Who really likes making dentist appts only to be told they can’t get you in for a month?
My appointment was at 11:30, so I got there at 11:15 so I could fill out my paperwork.
Well, my first inkling that something was wrong came right when I walked in the door. The waiting room was packed! Maybe 25 to 30 people. I figured that since I had an appointment, they would probably take me next. They did not!!! I waited until 12:45!!! I had to get back to work!!! Had enough! Made sure I grabbed my paperwork, because I sure wasn’t leaving my social security number with those fools, and ran out as fast as I could!!! WILL NEVER EVER BE BACK!!!