Jos A Bank

Terrible tuxedo rentals! I went here 2 months before my good friend’s wedding to get sized and order my tuxedo. The salesman who measured me did not know what he was doing, continued to ask someone else if he was ‘doing it right’ and made me extremely uncomfortable. At the moment I wanted to give him the benefit of the doubt that he would get it right. When I picked it up, it did not fit! They go through a third party and did not have an easy way to remedy the situation. They had to ship a replacement to where I was going since it was an out of town wedding. I had to return it to another Jos. A Bank store because I did not want to go back to the RPM location to see the guy that fit me originally. When I returned I wanted to see what they could do for my extreme amount of inconvenience and they hassled me when I wanted a refund! I was going to use them for my bridal party tuxedos next year, but no way now. All the employees there just said they go through a third party so its no wonder their rentals are not easier! Ha! POOR EXCUSE FOR A GENTLEMAN’S STORE. Oh, and its very very expensive!
However, Jack from the RPM store was very kind and helped to make a bad situation better.