Jiffy Lube

This place is so great. The team here is so helpful and informational. Especially the manager Brett. I feel very comfortable with my car in their hands. Getting car stuff done can be stressful and tedious but they make this painless. Thanks to the team at Jiffy Lube on McKnight!

This has always been my go to place for fast and friendly oil change/​inspection but today I took my car to get inspected at 1:30 in the afternoon and a lady came out to greet me, she told me it would be a couple hours until my car was going to be looked at (which I was ok with since it’s my only day off) when I agreed to it a guy screams to her saying «I told you no more girl» NOT PROFESSIONAL AT ALL!

Needed snow tires changed for regular ones I had & a brake check. Everywhere else in the area would’ve taken 1 week+ for an appointment. Walked in and done in 20 minutes with no appointment. Originally said it shouldn’t cost anything then they charged me $ 20 for a rotation (which they did) but I didn’t expect to have it done for free anyways. Prices for other services were high (oil change $ 45) but if they’re low on customers and you want it done fast this is the place to go. No appointment system available, just walk-​ins.

Worst service from people who clearly don’t care. Waiting 20 minutes for nobody to acknowledge my presence. Never going back again.

This is the first and last time I will be giving this place my business. All I wanted was a simple oil change and what I got was horrible service from the beginning. What really upset and ruined this experience was the young woman at the desk. She didn’t greet me, she just said take a seat we will come get you. Ok I’m fine with that, but when I notice they have my cars hood up and they are working on my car I walk up and ask, I mean attempt to ask if I needed to tell them what to put in my car as I wanted synthetic. After I got two words out she raised her voice and said we will come get you when we are ready like she was a teacher scolding a child. — Update — once I was called up she was much nicer so I bumped up to two stars. Unfortunately the damage has been done. In the future just let me know you will be running tests and checking fluids and that you will be with me afterwards.

I would give it negative stars if I could. This place is a complete joke. Do not waste your time. My fiancé went here 3 separate times to get her car inspected. She called the first time & they said the inspector would be there until 4:00. She arrived at 3:30 & he had already left. The second time she called again & they told her the same thing. She arrived again at 3:30 & they told her it would take over 2 hours. The third time she called they once again said the inspector would be there until 4:00. She arrived at 3:00 the inspector was getting ready to leave. They are inconsiderate liars who don’t give a crap about customers. Don’t waste your time & money.

I bought a groupon for an oil change and tire rotation and called to get their hours for the next day. They had my car in and out in half an hour oil changed, windows washed, tires rotated, and floors vacuumed. I would definitely go back for my next oil change. The staff was friendly and though there must have been 8 other cars in the queue they were not doing a rush job on any of the vehicles there.

Wow! This place is incredibly terrible. So, last week I went to Jiffy Lube for an oil change. I had a 50% off coupon from another Jiffy Lube (Cranberry). I asked ahead of time (Cranberry) to make sure they still accepted the coupon, he said that they change colors, but the codes are always the same, so they don’t really expire. Great, right… Nope. I go to this Jiffy Lube (McKnight). First, they take my car and start the oil change (just the exterior stuff) before anyone talks to me. Then, they accuse me of making the coupon, or copying it, or something saying that they don’t come in green. Then, he claims it is expired! (There is no expiration date ANYWHERE on the coupon, I checked before driving all the way there.
So, after arguing with the guy, I decide I want my car back. He goes and gets the manager (all the while they are still doing stuff to my car). I tell the manager I want my car back. He goes back out and talks to the first guy again, and one of the mechanics comes in the office, grabs another 50% off coupon and says, «just give her this.» Manager comes back and says, «the best we can do is 25% off, that’s a pretty good deal.»
At this point I am thinking that they are probably going to use the 50% off coupon and pocket the difference, but who knows really? I again tell them I want my car back. He says something about them already starting. I say I don’t care, I want my car back.
After some additional arguing, they finally give me my car. Then the manager comes and stands at my window while I am calling my mom. So, I’m like, yes? He proceeds to tell be again that 25% is a good deal, and blocks my way forward out of the parking lot.
At this point I did 2 things, 1. checked to make sure that my pepper spray was in the compartment in my door and 2. asked for his name. So, Alex, if you are out there, you are a jerk. You used your position to try to intimidate me into getting an oil change I didn’t want, really, why? who does that?
LADIES, for your own safety (just my opinion, but I didn’t feel safe) do not go to this Jiffy Lube.
P. S. Went to the Jiffy Lube in Sewickley today. Had no issues, got 50% off no questions asked. He also told me that the coupon codes are always the same on the coupons.

I actually like this Jiffy Lube because there was no high pressure upselling on changing cabin air filters and what not. I had a coupon on my phone for 5 dollars off and the cashier actually gave me a book of coupons, pretty good deal.