Hampton Inn Pittsburgh University/Medical Center

First of all the staff at this hotel could not have been nicer, really terrific and helpful people.
I was happy to see decorator boards in the lobby showing all the new décor for 2016. This hotel really needs a facelift.
If you have business at PITT or Magee Women’s Hospital, the location could not be better.
The neighborhood is a little worn out but when the new apartments across the street are finished I think it will give the whole area a face lift.
There is no dining with the exception of the free breakfast so you will need to go elsewhere for food and drink. Beverage vending machines, guest laundry and a small fitness center are available. Free wifi is a plus too.

I recently stayed here for a few nights while attending a wedding. The wedding block was here, so that’s why this hotel was chosen. On the first night when I went to check in, I was told that the hotel was actually overbooked (there was a police convention in town) and we would not be staying there (even though I had the confirmation and had given my CC). However, the hotel had already gone ahead and booked us into another hotel a few blocks away and they were completely covering the cost of that night. While this did surprise me, I was happy they had already fixed the problem and the only thing I needed to do was drive down the street. It may have been nice to know before checking in though — I probably would have just stayed with a nearby friend for that night had I known earlier. Once I returned to this hotel and got checked in the next day, we were given a room in which the AC wasn’t working properly. After one night of sleeping poorly, we told them our room was a sauna and they let us move into another room and said we would receive a discount on our bill (though I don’t think that discount was received). The new room had properly working AC and we were content. Both rooms were neat and clean except for the vents in bathrooms, which were both covered with dust. I also left the «do not disturb» card on the door one day only to return to find that housekeeping had not only come in, but also thought it was appropriate to take everything i had spread out in the room and put it in a huge pile on my suitcase (this is not very helpful, housekeeping). The common areas were nice. I appreciated the free coffee throughout the day, as well as the breakfast which featured a large variety such as make your own waffles, oatmeal with toppings, eggs, bacon, bagels, muffins, greek yogurt, etc. I don’t think there is a lot in the few blocks around this hotel, so it was nice to have in the hotel. The shuttle was also very helpful.

Even though we had PRE-​PAID rooms, when we arrived late they had sold out our rooms. Not just a reserved room, but we had PAID for it. So they basically collected twice. Then sent us to some sketchy place in a terrible neighborhood instead. After traveling all day, last thing we needed was another 1 – 2 hours of finding a place to sleep, or a crappy neighborhood to deal with.
Once we moved back here it was alright. The place is reasonably clean and nice appointed. Hot breakfast was good.

I believe this is the second (reported) time in the past month that someone has mentioned something stolen from their room. I came back to my hotel room one afternoon after work to grab my Rayban sunglasses to find they were missing from the bedside table I placed them on. I am sure where they were and am sure they were stolen. The manager was nice but when I went to check out the next day expecting to discuss the situation more after he offere d to discuss at checkout, he was nowhere to be found and did not leave a note to the front desk worker in regards to the offer he made to me to comp a night. Very frustrating to have $ 200 sunglasses stolen. They clearly need to replace their house staff.

e made reservations for my brothers wedding under their wedding room block through the hotel website. I received a confirmation e-​mail with my dates and a confirmation number. When we arrived, they had cancelled our reservation because they had overbooked through Expedia. The woman working the desk, Hannah Mitchel was EXTREMELY rude and dismissive, saying there was nothing she could do and the manager who could do something would not be in until Monday. Why is there no manager on duty on a sold out weekend??? And the rudeness of the staff blew my mind. They cancelled our reservation, leaving my family with no place to stay for my brothers wedding. I will never be staying at a Hampton Inn again, nor will any of my family. This type of business and customer service is beyond unacceptable.

We visit Pittsburgh annually for my daughter’s post transplant check ups. After this visit, the Hampton Inn has become the place we will stay at annually from now on. The whole hotel is very clean. The beds are comfortable. The breakfast has quite a bit of variety, with adequate seating. The biggest selling point for me is how friendly the staff is, especially Stacy and Rick, the shuttle drivers. We will definitely be back!

It’s entirely necessary that I begin this review with this small note: Never have I ever thought I’d rate a chain hotel such as a Hampton Inn this high. But, let me just say this: these folks deserve it. They deserve to be my 100^th review. Read on & you’ll find out why…
My family members & I ended up spending a total of 6 nights at this hotel due to a loved one being hospitalized at UPMC Montefiore a few short blocks away. That said, I didn’t spend much time here except to sleep, shower, & eat breakfast. Perfect hotel for a business traveler or just anyone wanting to get a great experience at a very reasonable price. Complimentary wi-​fi that’s pretty fast, too (option to pay to upgrade to premium internet connection). Complimentary shuttle anywhere in a 3mi vicinity — I took it twice & was pleased.
The cleanliness of any hotel room is key to any stay & while I’m not a huge fan of their carpets & felt their elevators could certainly use updating, everything was beyond adequate. This place is clean & there’s no doubt about it. One of the biggest things that make the rooms great? The duvet covers — along with the sheets, obviously — are laundered & fresh upon check-​in. That makes me sleep a heckuva lot better, because I’ve grown accustomed to — even at upscale hotels — removing comforters/​quilts/​bed toppers from each bed. The beds here are really comfortable & felt like upscale hotel quality. They also give a choice (on a queen bed, for example) of 2 soft & 2 firm pillows. Again, major brownie points on general cleanliness.
Bathroom offerings are modest, but very good –even makeup remover wipes came complimentary with the vanity-​top toiletries. Towels felt good & the overall quality of the bathroom shower pressure & layout of the bathroom was very good (more than enough hooks, etc.).
The in-​room mini-​fridge was super helpful for storing leftovers, but our double-​bed room didn’t come with a microwave. Good thing they keep the breakfast area open all day so you can access the microwave & plastic cutlery, napkins, plates, bowls at anytime.
There’s also computer area with a printer… awesome that it’s in the main lobby so no one hogs it & it’s super accessible to do any quick print jobs.
There’s a great selection of coffees and teas (with all the fixings) available in the lobby 24/7…travel sleeves & tops ready to take any of it on-​the-​go.
Breakfast is really a 10 here. Don’t expect breakfast at the Ritz, but this is truly a good spread. The variety was certainly remarkable. They change the 3 hot food offerings daily (for example, one day I saw: breakfast potatoes w/​peppers, sausage patties, & bacon). There are 3 different types of juices available from a professional machine. There’s fresh sliced fruit. 4 different types of cereals. Hard boiled eggs. Oatmeal with a few toppings. Muffins, Pastries and English muffins, toast, & bagels are also available daily. Loads of condiments ranging from cheese to salsa & they even have Nutella spread mini containers. Oh, & the most fun DIY: two waffle machines with various toppings such as whipped cream, chocolate sauce, & pecans. All of breakfast is self-​service & runs from 6am-​10am. Anyone complaining about this is just being a stick in the mud.
Plain & simple: each & every staff member here is SO nice. It’s truly one of the only places — in this level of hotel chain — that I’ve witnessed «service with a smile» on display from every single staff person I’ve interacted with here. Having a sick loved one in the hospital — and not knowing when they’ll be discharged — had the potential to make this stay a tough one, but the staff was truly remarkable in being empathetic and extending our stay (in the same room) thru the weekend despite being sold out in the room type. It was so nice to be treated well during such a tough time. The rate, if you have a loved one in the hospital, is $ 109 per night plus tax & includes free daily parking, too.
This is a great place to rest your head if you need to be in the area. I’ll definitely stay here if I ever need to be here again.

This is definitely lower standards than most of the Hamptons I’ve stayed at… The elevator was dirty I had to protect my finger from touching the floor button. The window in the room is super small??? I booked on line and it showed a much bigger window, go figure!

Decent hotel, room was clean and well lit. Bathroom was a good size.
No suite shop and the fitness center was a joke with only three peices of equipement and no weights.

Super clean.
Great service.
Couldn’t ask for more.
If you’re in the area visiting a student or want to be close to downtown but don’t want to pay an exuberant amount of money, this is your place.

I’d like to give 3 ½ but it’s not available. Nice place and close to CMU which I was visiting. Easy to get to restaurants.
My major complaint and I hope the manager reads this, is shower water pressure. This is a peeve of mine, when traveling on business and need to recharge, u can’t have a weak shower.

The lady at the front desk didn’t give us good directions. When we got to breakfast people would just stare at you. It was weird. Mattress was good, so was the room was good. Other than that, we won’t be back!

I stayed in a room with two queen beds, and it had everything one would expect from a hotel. There was no closet to hang clothes in, but only a set of drawers. I was particularly happy that the outlets provided had usb power built in, so I could bypass the usage of the clunky wall chargers for my phone and tablet. The hotel package does provide breakfast, but it still was pricey for the quality of the stay. Overall, most people coming will probably appreciate the hotel due to its proximity to the colleges in Pittsburgh and the quality night life just blocks away.

Difficult to find and enter from street. No parking available when we checked in, only across the street in a vacant lot. Surrounding area was questionable. Breakfast was busy and had nowhere to sit. I guess we all went down to eat at the same time that morning. Very small cramped room. Old building renovated into hotel.

A utilitarian hotel, nothing special, almost Soviet in its ambience. The view out my window was a ruin of a Chevrolet dealer. The A/​C unit sounded like a bus engine chugging away in my room. A trash truck sat outside my window from 5 to 6 am, noisily compressing garbage. Things often don’t work: a printer for use of the visitors; a kettle to keep the hot water hot. If it weren’t for being near U. Pittsburgh, it would be way overpriced, compared to far nicer hotels that cost the same.

My family and I were in Pittsburgh for just over a week after Christmas this year because of an ill family member who had been transferred to UPMC. The staff at this hotel went above and beyond. The shuttle drivers accommodated our need to get back and forth from the hospital even at non-​designated times. One shuttle driver in particular picked us up from the hospital and drove us to whole foods and back to the hospital because it was New Years day and no other food options were available to accommodate my dietary restrictions– even though his shift was done at 6 and I wasn’t able to call for the ride until right before 6. The front desk staff was understanding of our need to be flexible with checkout times since we weren’t sure what day the discharge and transfer would be happening.
The room was nice, the cleaning staff were thorough, the rest of the staff were compassionate and lovely, and the breakfast food selection wasn’t bad either.
All in all this was a haven when my family needed it most and I would absolutely recommend it to anyone staying in the Oakland area!

There’s not much to say in terms of this being a regular Hampton. If you don’t have transportation though, this is a convenient place to stay, hence the four stars. Apparently Super Shuttle comes here for $ 25 each way; I had my own rental car. I think parking was in the teen dollar amount, e.g. $ 15/​day, but the hotel didn’t charge me for parking after all (nice!).
A shuttle runs, per your request, within a 3 mile radius of the hotel. You can tell the very nice and friendly shuttle guy anywhere you want to go within this distance. He’ll also give good recommendations for dinner or shopping. I think the shuttle starts running at 7AM (double-​check me), but it definitely stops running at 10PM. Basically, whenever you’re done, you call a number (shuttle guy will give you a card), and a driver will come pick you up. Even though I had a rental car, I used the shuttle because it was easier than finding parking downtown (expensive to park). It is because of this, the hotel gets four stars.
The room itself and breakfast is your typical Hampton. I did find it odd that at a little after 5PM, the housekeeping service guy was servicing the room across the hall. My room still hadn’t had any housekeeping service. I was only staying two nights, so I didn’t need extra towels, but I did take shampoo/​conditioner/​lotion off of the cart, and he didn’t seem to be too concerned. I guess I am just so used to hotels banging on the door early in the morning. Nevertheless, I would probably stay here again due to the convenience of where I need to be for work.

I Arrived late in the evening, the staff seemed uninterested. The room was nice. The hotel was not the easiest to find. The housekeeping staff was very helpful giving me extra towels at the blink of an eye. And daytime staff in general was very helpful. I forgot my phone and they helped search the room. Great

I stayed here when I was a prospective student. Now that I’m a grad student, this is where my family stays when they’re in town.
The surrounding area isn’t the greatest. It isn’t as close to the Oakland area eateries, as say, the Wyndham and Holiday Inn hotels also in Oakland, but I’m very happy with the hotel itself. The rooms are reasonably sized and clean, and have free wireless internet. There’s free breakfast in the lobby every morning, which includes cold items like cereal and pastries, but also a rotating selection of hot foods like eggs or French toast. I believe they also have boxes if you’re in a rush and want to take breakfast to-​go. The food’s not fantastic, but it’s one less meal to have to worry about on your travel budget.
The hotel shuttle is super helpful if you’ve come to Pittsburgh without a car, especially since taxis are a rare sight on the streets in Oakland. It’ll take you anywhere within a 2 mile radius, and come pick you up, too.
The staff here is very friendly – I’ve had a much warmer reception here than at many other higher-​end hotels. When I mentioned I was visiting Pitt, the woman at the front desk promptly pulled out a photocopied map of Pitt’s campus, showed me where the hotel was relative to the school, and gave me the map to keep.

First off I have to admit that my rating is pretty biased because I have somewhat of a sentimental attachment to this hotel. I stayed here for a year and a half (gasp!) for business during a project in Pittsburgh. It’s not a glamorous hotel, but it has what you need for a comfortable stay.
Standard Hampton amenities: complimentary breakfast, coffee & tea available 24 hrs in the lobby, free wireless internet, hotel shuttle, etc.
Special extras: free passes to a full local gym just up the block, a small «business» office with access to a phone, a computer, and a printer, the location is very convenient, and the staff (namely the hotel managers) who work there are just plain great people.
I gave 4 stars and not 5 because it is still a Hampton Inn, and I wouldn’t give less because they put a lot into good service.
If you need to stay there, ask for Jeff (the General Manager) and tell him that Angela sent you. :)