Greyhound Package Express

Worst customer service ever. Extremely rude and unhelpful staff. I have used greyhound a couple of times before each time hoping for a better experience but this was my last time ever.

They do an AMAZING job of hiding. I was here and had such a problem finding anyone who worked there. The station is much better than many other stations, but the lack of employees is ridiculous. Greyhound is already a crap shoot. The least they can do is be present to answer questions.

Greyhound really impressed me and has made up for all their previous wrongs.
We had a round trip, 10 hour ride from Pittsburgh to Toronto, with bus changes in Erie and Buffalo the longest layover was 40 minutes. This was a major improvement over a 4 hour layover in Cleveland, we got an express bus that shaved off 3 hours from the trip.
All the buses were punctuational, clean and we got to ride on the coaches that have outlets and wifi. That is a major plus.
I came running back to Greyhound after Megabus cancelled Pittsburgh as a stop to Toronto, but I am very pleased with the service and appreciative that Greyhound is still up running.
I no longer dread taking Greyhound.

Ahhh! The Greyhound Package Express located downtown Pittsburgh is IMPOSSIBLE to get a hold of. The ONLY phone number is 412.392.6500 and no matter what extension you select, it just rings and rings and rings and rings. Then if you happen to get customer service, its not the location’s customer service. It routes you to the 1 – 800 customer service for the company, and they have no information to help you. The website states that the package express station is open 24 hours a day. I stopped by today after work (which is not easy since there is no parking other than paying for a parking garage) to see if I could pick up my package even though they wouldn’t answer the phone. There was a locked gate and no one in sight at the package express station. So their 24 hour claim is a lie. And they don’t answer any ringing phone anywhere in the entire bus station. Great customer service… NOT!!!