Giant Eagle

When you live in the grey area of the borders of Squirrel Hill & Greenfield, you have a choice to make when it comes to grocery stores.
Choose wisely, my friends.
Choose to drive to the suburbs.
But say you don’t have twenty minutes to hop on the Parkway and head to McKnight Road. Say you’re just doing a quick stop dahn the Iggle to pick up supplies for dippy eggs and chipped ham BBQ and you gotta go during halftime of the Stillers game. In that case, my friends, choose the Greenfield Giant Eagle.
Really nice staff, small-​but-​fresh produce section, and aisles wide enough to fit your cart. Those facts alone place this store leaps and bounds from the Squirrel Hill GE location. It’s even still on the (same) bus line, if you need!
They don’t have everything that the suburban GE locations do, but they’ve got the basics. And I can speak from experience that no one will judge you if you make picking up bread here a regular part of your run route. It’s all good.

This location is significantly below par and in need of major upgrades. The building, carts, inside just don’t give the patron a good impression about the quality of the products sold there.

There is a consistent bad smell in the meats/​cheese area. The rancid smell is obvious and they lack proper ventilation. Can management do everything about it?

It’s the same Squirrel Hill deal but in Greenfield. Cramped for space, dirty at times… I should know better than to expect there to be a Market District in every neighborhood. That being said, I only ever really run in here if I have to pick a quick something up and that’s it. Definitely won’t be doing my day to day grocery shopping here.

I have lived in five different states and never had to rely on such a terrible grocery store chain. Giant Eagle is intensely expensive compared to other markets and the customer service is always abysmal. After being glared for being so inconsiderate as to want to pay for my purchases every time I use a human-​staffed checkout lane, I gave up and will now use the self checkout even if the line is four deep and there are immediately available checkers. The fact that the chain has a de facto monopoly is the only thing that permits such unpleasant experiences to be the standard here.
On top of the standard unpleasantness of the Giant Eagle experience, this location is also consistently dirty as well but at least I don’t need to dance around beggars guarding the front door like I do at the Squirrel Hill location.

I was in the neighborhood and I had to pick up a few items, so I thought I’d stop here instead of the one in my nieghborhood. I used to come here back in my 20s (when I was single) and I don’t think it’s changed a bit. It’s a smaller neighborhood Giant Eagle, but it’s got most of your basics here including bakery, dairy, deli, floral, and pharmacy.
Its selections are just as good as the one in Squirrel Hill and it isn’t as crazy crowded as the one in East Liberty/​Shadyside.

This Giant Eagle is a small version of the chain. Not as much selection as other Giant Eagles as you may expect. They also tend to be pretty busy.
My experiences with their customer service has been OK. My questions have been answered accurately and in a professional manner. Not a bad, smaller neighborhood store.
They always seem to have plenty of parking.

This is the worst Giant Eagle I’ve ever been to. It’s bad enough that I’d drive to Sq Hill unless I only needed only one thing. Giant Eagles are usually decent, but not this one. If only the cashiers weren’t always miserable and talking about how long until they could go home. If only the self check out lane wasn’t closed in the late evening where there’s only one cashier available and the line is backed up down the aisle. If only the self check out machine would stop breaking down. (This has happened every time I’ve been to this location but never at the other ones!) There are a lot of «if only“s and as it stands now, I’d recommend going to the SQ hill or even the waterfront locations for your main grocery shopping runs.

My husband and I shop at Giant Eagle at least once a week. Usually at the Waterworks, Shadyside Market Distrcit, or Route 8 in Gibsonia — all convenient to our daily routines. We purposely do not use self check lines because people need jobs.
Today, we needed a loaf of bread and $ 250 of Amazon Gift Cards to make an online purchase. Our travels brought us close to the Murray Avenue location.
I picked up what I needed and went to the 12 items or less line — which was lite as open. There was no cashier so I checked other lines — all backed up with customers. I went back to the 12 item line and asked the bagger if there was a cashier. He called to Alicia who was standing looking out the window at the sidewalk construction underway outside.
Alicia turned and looked at me with a significant amount of disdain. As my husband and I always do, I said «hello» and asked how she was doing. She glared at me again. Then she asked for my ID. She indicated I could not buy gift cards without ID. I told her that I would have to go to the car and get it, that I was paying with debit not credit and that I had never had this problem before.
She continued to mumble about ID will she finished the transaction. I should have made a scene and dropped the order the way she smashed my load of bread when bagging it. I was tempted to stop at the service desk and complain about her demeaning attitude when she began to display a similar attitude to the next woman in line, an older senior citizen trying to complete her errands. I was so upset I did not think that I would give a rational explanation. So, I came home, calmed down and wrote this review.
I did nothing to this cashier except show up her store to purchase two items — bread and gift cards. I will not go back to this location again. I am sure that won’t hurt Giant Eagle or Alicia. But, it is the only thing under my power. Sad that Alicia felt the only thing within her power was to belittle the people who were doing something so simple as completing their day’s errands.
Obviously from other reviews, bad service is nothing new and Giant Eagle isn’t able to do anything about it.

If I have to shop at any giant eagle in my area, it would be this one. The sq. Hill location has more offerings but the employees all hate their lives and are either flirting with each other, on their phones, conversing with another employee, or just effin rude. The employees at the greenfield location are so much more personable and helpful.

Yeah the store is clean, yeah the selection is decent. But, the customer service sucks and the customer service in the pharmacy is even worse. I used to have to use GE pharmacy for my health plan. Prilosec OTC was covered at the generic prescription price. I used to have to argue every time that it was covered because the pharmacy tech would say every time that she never heard of that. Oh, and even though the RX was written for 30, they would only dispense 28 to avoid opening a box.

This Giant Eagle gets TWO stars because their customer service stinks. Went to get some food, they have the club card/​perks card like at Safeway except that you can’t get it! After waiting for 15 minutes and filling out the forms, I was told they were out of cards. And you can’t get the card at a check out, you have to go to front desk. Blah!

The grocery store you grew up with.
This Giant Eagle is dated for sure. That’s not a bad thing. I don’t need a lot from a grocery store. The store is clean and neat without any of the fru fru stuff becoming more and more common in larger grocery stores. This is an EXCELLENT alternative to the other Murry Ave store that is so tight and crowded that you’re lucky to get out alive.
This grocery store is just the right size. If you forget something it’s not like crossing the mojave to walk across the store to get it.

This store actually isn’t bad. Being a city store, it does have what you need and nothing that you really dont. There are much worse examples of Giant Eagle (North Side) to name 1 specifically where you really have to watch what you buy.
When I visited Pittsburgh, this was 1 of my primary locations that I would go to and really, it gets an a-​ok rating from me.

I agree with the below poster. I like Giant Eagle because they have everything someone needs. They accept double coupons, have fuel perks, and are just the local grocery chain. Sometimes a store is hit or miss depending upon the location, but I am satisfied with Giant Eagle and will do my grocery shopping there.

Giant Eagle gets a bad rap, but I really like this place, especially in retrospect. The one-​stop type grocery stores I’ve been to since have been nowhere near as nice.
Fair selection of no-​hormones-​added meats, including cold cuts, chicken, turkey and beef. Nice (for Pittsburgh), fresh produce on Thursdays. Good selection of frozen stuff. The pharmacy staff is accommodating (if they can help, they do) when they aren’t swamped.
Actually, I really like all the staff, except (I think) the frozen foods manager, who I’ve seen act like a real jerk.
You can also send a fax (if they aren’t super-​busy with lottery sales) and make copies — handy in Greenfield.
Same goes for the Waterfront location, where they have even more specialty and organic items.