Genoa Pizza & Bar

Wed. 10÷7÷15 4 – 5:30pm
I walk into this unremarkable hole-​in-​the-​wall pizza joint, I order a single slice with a few extra toppings, it comes out to $ 5.31. I hand the cashier my trusty debit card and after a couple times running it, she informs me it doesn’t work.
«Oh, that’s odd. Shoot, I didn’t bring my wallet on my bike. Okay. Well, thanks.»
I take a step back and make a call to my bank, with all the traveling I do, occasionally security will red flag the card, but a quick phone call will unlock it. Unfortunately, «due to a massive information leak, a lot of cards have been cancelled for security reasons». After an extremely tedious round of «brief holds» and being disconnected twice, I’m finally able to make a one-​time transaction at the ATM. Success! Cash! That’s the last time I leave the hotel with just my ID and one card!
It’s been nearly an hour. I’m spent. And really hungry. And now late for my massage appointment. But at least I can finally get this delicious pizza my friend talked about. I go to the counter and reorder my slice. I notice that now it is happy hour and one of the specials reads «free appetizer with $ 5 purchase.» Pleased that some good has come out of wasting a hour on the phone, I ask about adding that happy hour deal to my order. The goateed cashier says, «if you want to order a beer you have to go to the bar.» «Oh, no beer, thank you, just the appetizer.» He repeats himself, I repeat myself, and accepting we must be experiencing a language barrier, I go to the bar anyway. I try to order my slice of pizza and an appetizer. The bartender says, «You can’t have ordered at the counter already to get the appetizer here. You have to order over five dollars at the bar.»
I look back toward the counter, confused. «No, I didn’t order over there, I was told to come here.»
«You ordered earlier.» (I come to realize it’s the same girl who ran my card before.)
«Oh. Yes, I tried. But my card wouldn’t go through so I called my bank. I have cash now. I’d like to order with the bar so I can get the appetizer for happy hour.»
Her tone is escalating in rudeness, «Yeah, well, you’ll have to pay for that pizza from before and then order over five dollars from the bar.» She walks away to another customer at the bar.
The gentleman next to me offers to let me order an appetizer on his tab since he has spent well over five dollars at the bar. Gratefully, I accept and we let the bartender know our plan. Again with the rude tone and a roll of her eyes, to boot, «no. We can’t do that.»
I’m so frustrated. I give up. I’ve had it. Forget the damn pizza.
«Okay, you know what, I don’t want anything. Thanks.»
I pick up my twenty from the bar and start
to leave. The bartender apparently can’t help herself from viciously spewing, «Well if you can’t afford it, maybe you shouldn’t be here.»
I’m stunned. «What a rude, bitchy thing to say.»
«Hey, the truth hurts.»
Then she ran away to the kitchen before I could respond.
Of course you think of everything you would like to have said later… It would have gone something like… «Broke? You work at a fucking pizza place, Bitch.»
Shocked, frustrated, humiliated, I asked for the manager at the counter. A tall, thin, Indian-​looking man stretching pizza dough in the back stays rooted to the spot and hollers, «I’m the manager, what’s the problem?»
«Could you come over here, please?»
He sighs and begrudgingly approaches the counter. I take a breath to calm my irritation so I can communicate effectively. At the end of my account, he looks at me blankly, unsympathetically, and says, «what do you want me to do?»
I can’t believe it. «What do I want you to do?!»
With attitude he says, «We are busy right now. We don’t have time for this. You want a piece of pizza?! I’ll make you a piece of pizza!»
(Busy is not what I would call the place. The large first room of tables is completely empty. On the counter side, there is a table of six, a table of four, maybe six people at the bar, and no line to order. Five guys making pizza and two serving girls.)
I’m disgusted with this place and appalled with the alarming opposite of customer service, «No, I don’t want your pizza.»
«Well, what do you want me to do? I can’t fire her right now because we are very busy.»
«No, I don’t want you to fire her.»
«Well, what do you want me to do? I can’t fire her right now because we are very busy.»
«No, I don’t want you to fire her.»
«Well, what do you want me to do?!»
«Nothing. Forget it.»
That was it. I left. Wow. My day really went down hill with the decision to go to Genoa.
As I rode back to the hotel, I was frustrated with myself for letting some snotty, trashy, pudgy, $ 8-​an-​hour-​plus-​tips bar tender get to me. I’ve done my time in customer service and food service. I was great at it. Then I moved on and built a career. Now my work pays me to travel all over North America and Europe doing what I love. Who’s broke now, Bit

AWFUL. I ordered a Cesar wrap, no tomatoes and with ranch. Tomatoes are all up in this wrap and I got Cesar dressing. I ordered cheese fries with bacon– these are the most pitiful, disgusting fries I’ve ever had. There is hardly any cheese and NO BACON. The cheese that is present is clearly from the end of the container and gelatinous. The fries are disgusting and sweaty. The portion was underwhelming and super small (two of us were going to eat these based on price). We couldn’t eat them, they were promptly tossed. There are too many similar places like this in Pittsburgh, I recommend you go elsewhere.

Grading the pizza here. Average. Good, but nothing special. A little overdone and cool when it arrived. Can’t blame them temp on them tho, I ordered and had delivered by Grubhub.

Best Pizza Ever!
I will admit I was skeptical about ordering bit in the end, hunger won out over skepticism. I bit the bullet and ordered a small thick crust. Best pizza I have ever eaten in Pittsburgh and I have eaten quite a lot of pizza. Definitely ordering again.

This place has gone way down hill. I ordered the steak hoagie and my friend ordered the buffalo chicken hoagie and both hoagies barely had any meat on them. I told the waitress about it and she brought over the manager who told me there was nothing he could do about it and that the meat is proportioned out beforehand.
They also charged my friend $ 3 to add lettuce and tomato to the large hoagie ($ 1.49 +tax a topping).
Unless you want to eat a bread sandwich and overpay for toppings, I would try a more reasonable hoagie place.

Delivery was very fast, food is here in 20 minutes, and the italian deluxe sub, omg, best sub i’ve EVER had, and i’m a foodie! Delicious! as far as delivery and sub goes, doesn’t get better than this!

Ordered Chicken Gyros
Bread was too soft and seemed old and chicken seemed to be defrosted in oven and served in our gyro…
The table was extremely dirty and I wonder how they can ask customers to eat in tables like that

Genoa is amazing!!! I’ve been in Pittsburgh for a couple of weeks for work. I’ve gone to Genoa just about every one of toes nights. Great food no matter what you order, and an awesome full bar as well. Amanda and Ashley are awesome bartenders. If you’re in the area, this is a MUST STOP. Seems like a great place to watch football, GO CHARGERS, or the Penguins game!
Thank you Amanda, Ashely, and Billy for making me feel at home out here in Pittsburgh!!! I’ll miss you 3.

I ordered a cheeseburger hoagie, fries and a soda to be delivered to my hotel. They told me on the phone that it would be 45 minutes and and my food arrived 5 minutes shy of the estimate.
Everything was hot and fresh. The hoagie roll was one of the best I have had and the hamburgers were much better quality than I usually find on a hoagie. The fries were also very good and the order was big enough for two people.
I’ll order from them again the next time I visit Pittsburgh..

Man, I don’t get how so many people down this place. I’ve never had anything but great experiences, whether ordering for delivery or going in.
Their pies are the best that I have tasted in Pittsburgh (so far). So many other joints I have tried mess up the crust, which once you’ve screwed up the base you’ve got nothing else. But their pizza crust is thick and chewy, just the way I like it.
I love how they load their pizzas up with toppings (another thing that some pizza places skimp on, which makes for an angry Quay!). Everything tastes fresh and incredibly flavorful.
We ordered in from Genoa’s on the nights where we really don’t feel like cooking. They were a godsend when we were in the process of moving. We’ve always managed to get our food delivered well before the quoted time, piping hot, and the delivery guys and the guys who take our order are always pleasant.

The pizza was decent but the appetizers and service left a lot to be desired. The server’s attitude bordered on downright rude.
Next time I’ll skip the trip and get delivery! Better yet, try out a different local pizza place.

Terrible delivery and customer service, the one delivering gives me a call for the order, I give him the money then questions whether its my order or not believes I am not the one who ordered waits for the no one else who made order. He then leaves without giving me the order. When I call the manager to complain, manager tells me that I am no longer allowed to order for he cannot deal with me.

Terrible service. Ordered a late night pizza and told 45 minutes. Driver calls close to 90 minutes later with lame excuse about getting sent the other direction and still 7 – 8 minutes away. Called the restaurant to request 50% off and no deal. Then, after asking who the owner is so I can lodge a complaint I’m told by someone with an accent that they don’t know, call back tomorrow and after asking several times I was hung up on, twice. I was assertive, and angry, but no cursing or yelling. Terrible, terrible, terrible!!! Hopefully with my Hilton status I can have them removed from the hotel’s recommended listing. I would not give this place any business if your counting on them, unreliable to a fault.

Ordered delivery to my hotel tonight. Not sure why they didn’t give me plates for my pizza. Anyway the seafood pizza was decently tasty (not very hot when delivered and unfortunately I don’t have a microwave in my hotel room). No complaints with the seafood salad too. For $ 9 I received a decent sized salad with shrimp and imitation crab. Took about 40 minutes for delivery which is totally acceptable.
They should try using non-​generic pizza boxes to promote their name.

The office ordered several hoagies and a stromboli. Everything got here fast, hot and fresh. The prices are average, half hoagies for about 6 bucks. Whole hoagies for 10 bucks.
The bread was great. All the bread in Pittsburgh is great (or at least most of it). Large, crispy, crunchy, fragile, toasty bread. The only complaint was it was corn dusted on the bottom. This makes for messy fingertips and a messy desk.
I got a steak hoagie. Four thick slices of steak and tons of browned, bubbly cheese. Very tasty. Unfortunately, they do serve their steaks Pittsburgh style… covered in lettuce and tomatoes. No biggy, I got mine without. The onions were crisp, fresh red onions. I would have prefered sauteed onions on a steak but its no big deal. They did charge me a buck for the bannana peppers, even though I left the more expensive tomatoes of my hoagie. And it appeared that they let Peter North put the mayonnaise on it, it was pretty much coated in the stuff.
Tasty hoagie though. If they would have limited the mayonnaise to a reasonable level, it would have been perfect.
Everyone else was more than pleased with their food. Fast delivery, too, even for a Saturday night.

Nothing out of this world spectacular, but they have lots of good specials, they deliver and their prices are really reasonable.
After perusing a downtown hotels room service menu (which was astronomically expensive and weak) we decided to surf the net for some decent pizza, and found Genoa’s. For $ 10 we got a good sized medium pizza delivered to our hotel within 30 minutes.
Saved our night!
I would give five stars, but the delivery driver wouldn’t come up to our room for some reason. He made me meet him in the lobby. Stupid. Other than that though, it was just what I wanted.

A decent lunch spot. Service is friendly though a tad slow even if the place isn’t busy.
The pizza is average at best. It comes out hot, the crust isn’t that crisp and as another reviewer said, it lacks flavor. I’ve also had the fish sandwich which was good; a decent-​sized piece of fish that’s not greasy. The french fries are pretty good.

Ordered delivery from this location today– large pepperoni pizza. The pizza arrived in a timely manner (about 45 minutes). The crust was nice and chewy, but lacked flavor. They were generous with the cheese. Overall, the pizza I received was average (not bad, but not great). As someone who is new to the area, I will likely try other pizza places in the future.

My family lives on the South SIde of Pittsburgh so we find ourselves ordering out quite often. You know I’ve come to not really expect much from these pizza joints. Like warm food and maybe ¾ of my order correct. However we’ve ordered from this place about 5 times so far over the past 6 months. Their customer service on the phone is 100%. They are always so polite to me when I call. And trust me sometimes I have a fussy newborn and/​or a 7 year old who changes what she wants a few times when I am ordering. But each time they are so patient and they even suggest things to me. We are now hooked on their Spinach and Feta Pie. This time we ordered that Pie and a Six Cheese Pie. Oh and we cant forget the Steak Deluxe Hoagie. Everything is just so yummy! The ingredients they use are fresh. And each item has so many flavors not just your bland tasting pizza. The pizza came to my door in under an hour! Also the pizza guy was extemely nice when he got here too. He was a cute one too ladies! hahah ;) So my experience with them as usual is awesome. I probably should call them and tell them how much I appreciate their food and customer service. I guess the only negative thing I can think of is their pricing. Gourmet Pizza sm. $ 10.99, med. $ 14.99, large $ 17.99, ex Large $ 19.99. But honestly I dont care to pay more if the quality is there too! YUMMMMMMMMMMMY