Enterprise Rent-A-Car

Enterprise was a very convenient service when I got in my accident. They are set up with my Geico insurance, and I received a great rental car for a week while my car was in the shop. Unfortunately, they do not hold true to their promises. Once I got my car back, I failed to get my apartment parking pass from the rental car. A simple mistake that I’m sure several people do regularly. I do not live close to this Enterprise at all, so it was very difficult for me to retrieve my pass personally. I explained this over the phone, and the Enterprise workers guaranteed that they would put the pass in the mail for me. Three phone calls later and over two months has gone by, still no sign of my parking pass. I’ve come to terms that I’ll never get it back, and will have to pay for a new pass. I completely understand that they may not have wanted to mail it to me, but they definitely should not guarantee things that they have no intentions of doing. This is why I’m so frustrated, I’d much rather prefer they tell me from the beginning that they were never going to put it in the mail for me. I will not use this company again.

I have rented from this location several times. Everyone here was always very helpful and nice. Tyler went out of his way to help me find a pick up truck for the weekend. He was able to get one for me at their location. The late night key drop off is great also for a Sunday drop off.