Doubletree by Hilton Pittsburgh Greentree

Labyrinthine and dingy.
The room was dim with a tiny bathroom. Cell service and Wi-​Fi barely worked including my free Diamond HHonors password. TV’s in the fitness center equipment did not work properly. Parking is a disaster.
Better places to stay like the Hampton Inn across the street.

Love this hotel — plus the guy that makes the Omelets in the morning it’s everything love the hotel it’s big Nf stuffs are very nice — the only bad thing it’s the room phone was not working I have to call the front desk to ask for anything.

We drove from NYC to pittsburgh and while we had checked in on the app, we were going to be about two hours later than I estimated arrival time, so I called the hotel. ‘Don’t worry, everything will be fine as long as you check in before 3 am.’
Got to the hotel to check in. The lady at the front desk was super nice and polite (actually, pretty much everyone we met in pittsburgh was super nice and polite). Checked me in, no problem and gave me our warm cookies — my boyfriend’s whole reason for wanting to stay at a double tree (why the other hotels in the hilton chain do not do this is beyond me).
The hotel is huge. We stayed in C block (which made me think of a prison). The lady at the front desk started to explain how to get there, before just pulling out a map and drawing it on the map. Our bed. SUPER comfy. It was so hard to get out of it in the morning. The room itself looked updated and was clean. The bathroom looked dated. It was as if they updated the room but forgot the bathroom. However, my boyfriend was super excited they had a bathtub, something a lot of hotels seem to be doing away with when they update their rooms. He loves a bath. So, win for him? In the morning, I heard housekeeping going around, and they actually paid attention to our DND sign and skipped us, but came back and made up the room while we were out.
We unfortunately did not get to check out the pool because 1) we forgot our bathing suits (which never happens) and 2) we just didn’t have time.
We enjoyed our stay, and next time we’re in pittsburgh, this will be our go to place.

Pros: beautiful hotel. Has a pool indoor/​outdoor, hot tub, gym. We had a double queen room. Endless parking. Fairly quiet inside the hotel. Cleaned room well even though I like clean sheets everyday. Staff was helpful and friendly.
Cons: We had a balcony door with a terrace but the door was locked for safety. Sometimes I just like fresh air! The front desk cookies are a nice touch but didn’t really taste good. Ordered from the dining downstairs. Didn’t taste good everytime I ate there. The bistro that has coffee & snacks is UNGODLY expensive. I feel Iike I was on an island with those high prices.

Revisiting the place i got married years ago when it was the Greentree Marriott brought up a lot of happy memories. However I was invited to a banquet here so this review is only limited to the food and service. I have not stayed here since they changed hands.
We started off with a typical salad and rolls. We had a choice of three entrees-​Mediterranean fish, beef, or chicken. The chicken was smothered in gravy and we had roasted potatoes and green beans as a salad. They also had an appetizer place full of fresh roasted vegetables which were very good along with cut up vegetables.
For dessert we had carrot cake. This was very good! They offered coffee to drink but nothing else. I would say the food was just okay. It is a catered event so there’s really not much more I can say or comment about it.
The lobby of the hotel was redone so some of the fixtures I had known for pictures years ago were gone. However, I was able to see the room where I got married still stands only under another name. The hotel has plenty of banquet rooms that can be expanded for special events. The meal served as a good backdrop for a great event.

Beautiful hotel. The fitness room is the best I have ever seen at a hotel. The pool is the perfect temperature (everything you want with an indoor heated pool). The bistro has snacks and drinks galore. I have not tried the restaurant but talking to people in the elevator It is highly recommended. I will defiantly stay here again the next time I’m in town.

Was super disappointed with their service. They told us a shuttle would pick us up from the airport which was correct but were annoyed when we were guests and not part of the flight crew that was being picked up. I called ahead for them to call us when they got there, and they never did. Luckily we waited in the cold and saw them pull up elsewhere and ran to them. Check in took forever and they continued to tell me I didn’t have a reservation. Realizing they were continuously spelling my name wrong. They told me if I had checked in online it would have been faster… Which I had.
Didn’t offer me water bottles and gave me cold cookies, and I am a Silver member Hilton guest. Super disappointed with this location. Most likely will not stay here again.

This was my first time staying at this location, and every encounter with hotel staff was outstanding. From the time I checked in with Lance, to the conversation on the shuttle with Mac, or the convenience of the location and willingness of Paul to drop me off at south side.
My dinning experience at the hotel was very pleasant. The bartender Andy was very helpful, kind and accommodating. This has by far been the best consistency given to me by employees at any of the Hilton properties I have visited. I look forward to returning to the Double Tree in Green Tree.

Clean room & really comfortable bed. They had all the basic amenities. A little bit of a drive to downtown but it was in a convenient location for our road trip.

I stayed here over the summer for a wedding I was in town for. I have never stayed at a Doubletree, but I will be sure to check them out in the future. The customer service was excellent from check in to check out. Rooms were clean. We came in from out of town, and we wanted to watch our home team play in the playoffs. We went down to the bar, and the staff was very accommodating in finding the game and putting it on the big screen for us. On another night, we had a big group come in after the rehearsal and the bartender really took care of us. Let’s not forget about the cookies! That is the reason I will book Doubletree in the future!

Great place to stay at an affordable price and also a great location, surrounded by nature up in a hill with the view of Pittsburg. The room comes with a breakfast buffet with an omelette station and all you need to start your morning.

We have our family reunion every year. This year was in Pittsburgh. It’s hard to find a location that will accommodate all the needs of the family in a budget that’s affordable for everyone. My favorite thing about the hotel was how friendly the staff was. Everyone was saying hello and helping whenever they could. There was a special gentleman named Melvin that was so heloful with getting our hospitality room together before the arrival of the family members.
I don’t swim but my little cousins loved the idea that the outside pool is connected to the inside pool. There’s a health center, restaurant and bar, and a little marketplace. The marketplace is a little over priced for my liking but I understand the pricing. The hotel is also conveniently located by thw highway. The hotel does need bigger signs on the street as they are easy to miss. We all had a great time so thank you for letting another family reunion be a success!

The customer service at this hotel was awful! We didn’t get maid service the entire weekend after we repeatedly told them we needed clean towels, the beds made, etc. I called down quite a few times to remind them and there was no one answering the phones. When someone did, she said «well what do you need?» Pretty comical she would ask me what I need when I specifically asked for the maid service to come through when I was out of the room.
When we first checked in I was told there was a shuttle service that would be provided. I assumed it would be free, considering all other hotels provide this service for free. After inquiring about times for the shuttle to the stadium for a concert, they told us it would be $ 15 per person for the night and they weren’t really sure when the shuttles come and go bc she hadn’t been paying attention! On regular days when there is no event, it’s $ 5 per person. But they also don’t know when the shuttles run normally. Somehow?
Since it is much cheaper to grab a cab, I asked the front desk to find us a taxi service, which she would not do and then told me to write a number down and to call myself. Which was fine, I am more than capable of calling.
On top of that, they shut the water off for 4 hours Sunday afternoon! Very inconvenient. No water throughout the whole hotel. And all that was received was a simple «sorry» note explaining this was scheduled maintenance. They could have warned us on that one.
On a good note .
The bartenders were phenomenal!!! They really have a great bar staff. They were very helpful be friendly. Much more so than the front desk assistance. the pool is very nice and everything seems clean.
Oh and the elevator was broken so there was a line to use the only operating one

This hotel gave horrible service. Their security made our situation dangerous by having drunk people puking and destroying the hallways. The lady at the front desk was extremely rude and made the situation worse. Cops were called and complicated the situation making the stay extremely unpleasant. DONT STAY HERE! Prices are cheep so party animals destroy the hotel. Look at the pictures for proof!

Affordable and very clean hotel in Greentree if you’re in the area planning to stay somewhere that is close to pretty much, everywhere. downtown Pittsburgh, malls (Robinson), restaurants, ect. If you have a flight to catch, you can call front desk and let them know the time and they’ll get the shuttle ready to drop you off at the airport.
Definitely will book again for my out of town families to stay here next time they’re in town!

The outside of this hotel looks old and run down but the rooms and lobby are clean and modern.

We’ve stayed here twice now. It’s been a great experience both times. It’s a really great location if you want to stay juuuust outside of Pittsburgh, but still close enough to catch a cab or cheap shuttle (which is super easy!). The staff here is SO nice! They were very attentive and immediately available for everything we needed. We’ve had wonderful recommendations for dinner from everyone from the front desk (ask for Darby!) to the hotel bar for dinner anywhere locally to downtown! Parking is amazing, too. My fiancé just bought a new car and is a little protective. He was able to basically park it outside our window on a night when there were literally five events happening. He couldn’t have been happier. We’ll stay here from now on!

I stayed here for two nights for a work conference. We hosted the conference at the hotel, and although I didn’t do any of the organizing, from my end it was a pleasant experience. The rooms were clean, the food was good, and the staff was friendly. Who doesn’t love a free cookie at check in? If you’re unfamiliar with Pittsburgh, this hotel is not located in the middle of the city. I’d stay again.

I ended up staying here for a conference that was held in the hotel and overall I had an enjoyable experience.
At times, the front desk staff look flustered with the large crowds constantly at the desk but they never skipped a beat and managed to consistently provide prompt, reliable service.
The conference rooms were always well stocked with water, glasses and candy. If you are in a workshop all day, you realize how beneficial these things can be.
My sleeping room included a refrigerator and a digital thermostat that heated the room in 10 seconds flat (slight exaggeration). The hotel is not brand new but also not in need of any renovations any time soon. For 2014, it is perfect!
In addition, the Double Tree Green Tree provides complimentary shuttle service to the airport which is 20 minutes away. Upon check out, I had a miscommunication incident with one of the staff members but once I let my issue be known to management, it was resolved instantaneously.
Customer service at its finest!

Love this place. The staff is great. Rooms renovated. Cool bar. Happening place.