Door to Door Storage & Moving

As with anything like this, the you work with is ultimately just the intermediary between you and the companies that will move or store your container. So unfortunately, the impact of those moving and storage companies will reflect on Door to Door based on the way they handle any issues that may arise.
My stuff had been in storage in a friend’s basement in Pittsburgh while my wife and I lived in a fully furnished apartment during our transition, which was convenient to stay the least. I booked one container to move the contents of my life from Pittsburgh to Los Angeles. As I was in Los Angeles during the planning process, I relied on DtD to really help manage everything, which they did.
It wasn’t until the delivery of the container that I ran into issues. The container was to be delivered at my friend’s house on a Thursday and I was arriving the next day with the full weekend to pack the container, having it ready for pickup on the following Monday. Well, at 7AM eastern time (4AM my time in CA), I received several calls and texts from my friend and the warehouse that was scheduled to deliver the container. Apparently, the warehouse company didn’t have the right truck that day to deliver the container, but instead, they wanted to pack everything up, load it in their truck, take it back to their warehouse, and then pack a container there. Not a bad deal, but they also mentioned that it would take TWO containers to move my stuff… at a cost of an additional $ 1000 (as I found out from DtD).
I had a few issues with this. First, while having someone move my stuff for me was great, I wasn’t physically there to observe and make sure nothing was broken or stolen. Second, I was not prepared to use two containers and in fact, had plenty of items in storage that I would have left behind… had I had the opportunity to be there over the weekend to sort through everything. Third, I really didn’t have much of a choice — it was either have them pack it up and put it in two containers OR not have a container to pack when I arrived that weekend. With the coordination required to get home and to ensure that the container was there, this was extremely frustrating to me.
So I called DtD to see what they were going to do about this. As I said earlier, I understand that it wasn’t their fault that the warehouse company didn’t bring the container, but it’s ultimately their responsibility. As a compromise, they offered me $ 200 off my order. Considering I just had to spend $ 1000 more on a second container, this seemed less than agreeable to me. As I pushed for alternative solutions or better compensation, they offered that I could go to the warehouse that weekend and try to consolidate my stuff into one container. Ultimately, my father and I were able to do this, BUT we had to drive 45 minutes each way to the warehouse, spent 3 hours unloading, consolidating, and reloading, and ultimately I was lucky that my father had a trailer we could use as all of the stuff we didn’t pack still needed to get back to his house.
In the end, I still received the $ 200 off the first container as a consolation and I obviously wasn’t charged for the second container that I was able to consolidate down from. DtD refused to provide any additional compensation for the extended efforts we made. To me, it was their responsibility to uphold the original agreement, which was not done. The second container should have been made available for free or at a much greater discount. In my mind, under that scenario, DtD should have then gone after the warehouse company to get compensated for their error. Somehow I was inconvenienced and the warehouse company got off without any repercussions.