City Collision Service Inc

I don’t think there is an easy way to deal with insurance companies, repair costs, rental car companies, all that stuff. But I feel like these guys really know what they’re doing. I certainly had an easy experience: I got extra days on my rental car because of their quick intervention, Enterprise was down the street so the rental was delivered, and there was virtually no wait. I also never had to deal with the insurance company paying the claim, even though they initially tried to make things a bit more difficult for me.
I feel like lots of things could have gone wrong, but they didn’t.

5 stars for the body work they did. Can’t even tell anything happened to my car. 3 stars for quoting me a price then increasing it several hundred dollars and not notifying me before going ahead with the changes.

The work this place did on my car was great, but their customer service was an absolute joke.
Originally my car was estimated to be done in a week — they found more damage, and it took a week extra. This wouldn’t be a huge deal, but they didn’t even call to tell me! They also didn’t call to confirm when I should drop off my car (I had to call them), but somehow they DID call my rental car company and change my reservation to a pick up — WITHOUT TELLING ME! I then went to the rental car place and was told the car wasn’t there, and had to wait an additional 40 minutes to get it worked out.
Even after the delay, they last ~3 days of my car being in the shop were me calling and them saying it would be done anytime (it wasn’t). At one point, I had to actually confirm that they even had my phone number. They only called me once the ENTIRE time my car was in the shop! Absolutely ridiculous. The work ended up looking good, but I can get good work done plenty of places — and next time I’d pick one that has any semblance of customer service.

My car was hit by a tractor trailer that caused thousands of dollars in damage. I was a little hesitant about taking my car there since I’ve never heard of them. These guys were amazing! My car is older too and it looks brand new! They did an amazing job! I had some scratches on my bumper that wasn’t even from my accident and they buffed it out or repainted it. I couldn’t be happier with this place. I’ll never take my car anywhere else if it needs work. Everyone was extremely friendly and returned messages quickly.

It’s always difficult to be a woman and find honest vehicle services, but City Collision is one of the good guys. I crumpled the front end of my Honda Element, and was looking for somewhere close to home for the repairs. I live in Lawrenceville so the location was convenient and the reviews were favorable.
They were professional, honest, nice guys, and did great work. Once I opened the claim and took my car to the garage for an estimate, they took care of all correspondence needed moving forward, down to contacting the rental company and setting it all up for me. Completely streamlined, which I couldn’t appreciate more with my crazy schedule. The work was done well and they communicated with me through the entire process.
I hope I never have to have repairs done again, but if so, I’ll be going back to City Collision Service. I highly recommend them to anyone needing body work done.

In the last two years, I have had ALL 3 of my cars repaired by them for collision work. Interestingly enough, they were not my fault, but that’s beside the point. I will say that they provided me with honest and thorough estimates, worked well with the insurance companies and were nothing but pleasant and professional in my dealings with them. Work is quality, and the parts are the real-​deal (not junkyard puils either), and the paintwork is first-​rate. They didn’t muck around when it came to getting the work scheduled and completed either — work was completed as scheduled and on-​time. They also wash your car before giving it back to you. Since I was, unfortunately, a repeat customer — they also gave the interior a really good clean-​out and carpet clean. City Collision II is the same company, just caddycorner to them — same service and work.

Purely awesome.
Someone scratched up my bumper on my car, and it is a lease– so it had to be fixed correctly and look perfect. Having read other reviews on Unilocal,I took it to City Collision.
This shop, unlike other auto body places, was spotless and appealing. The folks I dealt with in person and on the phone were polite, courteous, professional– always. I emailed them the estimate from the insurance company and reserved a time to drop off the car. I took it in as scheduled and picked it up three days later, right on time.
The car looked so perfect, there was absolutely no evidence that it had ever been scratched. It was also spotless (they washed it for free).
I highly recommend this shop!

City Collision did a bang-​up job on my banged-​up Jeep. The employees are all really nice and professional, and just made the whole process so easy. The mechanical and body work was thorough and correctly done. I always felt at ease in the shop and talking to the employees over the phone. Great experience all around. If your insurance company gives you a choice, pick City Collision.

I’ve been told that a sign of a good repair shop is when there are no cars piled up in the parking lot. This shop is definitely clean and I had a great experience here. My bumper was hit in an accident and I came here for a repair. The guys here were very nice, professional, and well experienced, and took great care with my vehicle. They did a great job replacing the bumper and provided a clean paint job. The staff was always reachable and stuck to their estimated completion schedule. If I need any future work, I’ll definitely be back and would recommend this place to others!