Chipotle Mexican Grill

Call me insane but I have never been to chipotle before until yesterday. Actually I will save you the time and I’ll just call myself insane for waiting that long. I ordered the chicken salad. I was slightly disappointed in the amount of lettuce they gave me but they compensated for that by giving me a large amount of chicken, cilantro lime brown rice, black beans and the other toppings I requested. The pico was fresh, the hot salsa was delicious and spicy and the guacamole was super fresh and delicious (an extra charge but worth it). The portion was huge for under $ 7. Everything was tasty and fresh. I’m in love.

The food is good, as always. The service speed is hit or miss, but improving. If you have limited time for your lunch break, be warned. The line can get extremely long around peak times.

Not bad for the location. As with any other Chipotle out there, it always seems to be a busy place to stop and get some food. Line running along the wall and always seems to be the same length no matter how quickly they get through the people already in line.
The food is standard, which means filling and always more than what you need. Just don’t be like me when you get your food to go and forget to take utensils with you.

I’ve only been to this location once, but to be honest, once was enough. Not because of the food. I mean, it’s Chipotle. I love me some Chipotle. Chipotle tastes amazing. And hey, I’ll give credit where credit is due, and this is not an easy location to work at. This Chipotle is smack in the middle of a hubspot of downtown activity. It always has a line, and they have to do their best with the space, hands and time they’re given. So seriously, good on them — they at least seemed to have a handle on keeping their line of patrons moving when I stopped in.
What they clearly don’t have a handle on, though, are online orders. I had ordered my dinner via the Chipotle app specifically because I knew I would have about 20 minutes to get where I needed to go that night downtown after parking. So I put in a pickup time for 7:45 so I could eat as I strolled on over to my next appointment. Unfortunately, even though Chipotle promises that ordering through an app will guarantee your food is ready to go when you arrive, the staff ruined my plan, and didn’t even start to make my order until I arrived. As a result I basically ended up in the back of the line, and I had to eat as I half jogged on down to my next stop that night; it was either that or not get dinner until 11pm.
After that, I’m definitely going to avoid this location if I can. Their food may be worth a 5 star rating but that type of failure to meet company standards is a definitive 1 in my book — my 3 star rating is basically a balance of this. I certainly appreciate why they’re always busy. That’s not the problem. My problem was that they completely ignored my order until I arrived, the exact opposite of what app users are promised. If they’re too busy to make app orders on time, they should look into being removed from the online ordering system. In the meantime, I’d rather spend the time and money necessary to avoid that kind of service during a rushed lunch or dinner.

It’s Chipolte so as far as fast food Mexican goes they set the stand by which other chains are weighed. That being said, this location has one big problem and that is it’s popularity. While I would usually fare Chipolte higher this one always has a very long line and a but of time needs to be dedicated to it. When looking for a quick lunch bite on a time crunch this location does not do it for me because of the quantities of people lined here.
I would reccomend a number of other places if you were willing to dedicate the time and patience to the Chipolte line.

Many of my friends rave about Chipotle but I don’t go to one very often and I have to admit I don’t understand the appeal. Anyway, I was in Pittsburgh for the weekend and there was a Chipotle in Market Square that I hadn’t tried yet, so I figured I’d go there for lunch.
First thing I noticed is the food line was long and slow-​moving. This is not a problem unique to Chipotle though. It happens at Qdoba and Moe’s as well. The bottleneck is when each customer has to pick the toppings they want. I ordered the burrito bowl with sofritas. This probably depends on the person scooping the rice and ingredients, but in what I got, the portion size was disappointingly small for the price. The dining area is small and cramped for the crowd. Even when I was seated, I had people bump into me a bunch of times, which was annoying. That’s probably a result of limited space in a city location.
And finally, restroom access requires a key code, which can be found on your receipt, so I hope you saved it.

I travel for work and go to Chipotles all over the country. This location was below average. The portion size is the smallest I’ve ever seen with half a scoop of rice and barely any vegetables (I don’t eat meat). The service from the staff wasn’t rude but wasn’t friendly and there was no one athlete goatee to ring me up. Location is decent in Market Square but that’s about the only redeeming value of this Chipotle.

This is the busiest and most efficient Chipotle I have been to. Lunch time the lines are generally very long however, it does not take your entire lunch break to get served. And the employees are fun and upbeat!
One of my favorites is the chicken burrito or the steak bowl. But everything I have tried on the menu is a hit!
So the next time you venture to downtown Pittsburgh, stop in and enjoy some Mexican… I LOVE CHIPOTLE!

Chipotle is a staple in any human’s diet, yet I don’t eat it as often as many people seem to… I stopped at this location after a day of meetings and before class. The line wasn’t long and the workers moved quickly. I’ve been here before during the lunch crowd and it operates basically the same way. This is a good location and I look forward to coming back again.

The inefficiency of the staff in this place is appalling! Slow moving, no sense of urgency, etc. THAT is why the lines are so long.

I’ve been to many Chipotle locations, and this one isn’t very good. Cramped layout, inefficient staff and no parking. Portion size is below average (I do realize that this has a lot to do with the person serving you). The restaurant is not sparkling clean and the soda/​utensils area needs to be tidied up. The food tasted okay, but the salsa was not as fresh as many other locations.

Their food is great and everything but it’s Chipotle and it’s in market square so once lunch time rolls around be prepared to wait for awhile. Lines get out of control but if you go at off hours you can avoid it.

I’m appalled at the manager’s attitude. They have a rat problem yet they’re still open and serving food. It’s disgusting. One ran across my friend’s foot last week while she was waiting to pay for a burrito. After she ran out and calmed herself down enough to process what happened, she called the manager. He basically said «…and? We know we have a problem.»
Before this fiasco, I had been going to this location for about half a year now and I’ve seen that the level of service has gone down significantly in the last two months. I don’t know what happened to the previous team but the servers at the front don’t seem to know what they’re doing. Lots of standing around and not offering an explanation for the delay. No «sorry, we’re waiting on veggies/​brown rice/​chicken/​etc.» This causes aggravating and excessively long lines during lunch hour (even for chipotle).
The two stars are really just for the nice cashier and the taste of the food. I don’t plan on going back to this location unless there’s an obvious change in management and cleanliness.

The freshest food you’ll ever find at a chipotle period. Make sure you say hello to the location manager, he’s one of the nicest and genuine business managers I’ve come across, chipotle is very lucky to have him on board their franchise!

When I was halfway through the long line at Chipotle, they made an announcement that there was no more brown rice. When I finally got to the front of the line, they made an announcement that they had no more rice at all. Five minutes later, when they brought out more (white) rice and the line started moving again, they realized they were out of steak. I love Chipotle, but this was ridiculous!

As far as Chipotles go, the Market Square location is probably one of my least favorites, but if I’m in a hurry, it’ll suffice. The staff always seems like they have something better to do and we are interrupting their fun. I’ve been there a few times now, and it’s been the same every time.
The store itself is pretty nice and reasonably clean for the amount of traffic that it gets. It’s nearly always busy, but the lines move quickly. The food is on-​par with any other Chipotle that you’ll go to, but just know that you may encounter long lines, sometimes limited seating, and a little attitude from the staff.

Uh oh. I’ve stumbled upon what will now be one of my favorite spots for lunch in downtown Pittsburgh…
I just recently started working in downtown and have been trying out a lot of new lunch places. A lot of my friends are Chipotle fans, but I had only been several times throughout the country and never quite understood their love for it.
Except that changed yesterday. I’m not sure what lured me into Chipotle, but something did.
The environment is very attractive and trendy with lots of seats lining the windows overlooking Forbes and Market Square. It makes for a great zone-​out, people-​watching lunch that is often needed mid-​day when you work in an office with no windows.
The prices are inexpensive, and the quality of food is exceptional. Why have I been going to Qdoba and Moe’s all these years? I just wanted to kick myself for somehow overlooking how great Chipotle is all this time.
I highly recommend the Burrito Bowl, the featured item when I went yesterday. Very tasty and filled with fresh ingredients. Plus, I didn’t feel like it was very bad for me with its mix of chicken, rice, and toppings. OK, now I might just be deceiving myself, but just go with it for me!
If you didn’t guess already based on my review… I’ll be back!

One of the most popular Chipotle’s that I have ever seen. It is always packed! I have seen 100 person lines. It is located in market square. Fresh ingredients are used in the burritos. Has outdoor seating.

One of my favorite places to grab a burrito. I like that they also have the «fajita burrito» option as well if you don’t like beans… instead you get fired peppers and onions.
A lot of Chipotle’s have limes by their drinks, but this one only had lemons.
The people that worked there were very friendly.

I’ll sum it up very briefly. Delicious.
I am happy to have a Chipotle Downtown!