Banfield Pet Hospital

My wife and I picked up my in-​laws’ 12 yo yellow lab from the kennel just before closing this past weekend. As we were coming home, we noticed she was not breathing and her gums were turning white — she was in obvious distress and time was short. As we were in Shadyside, we raced to the closest vet, which was Banfield.
Their quick, calm, soothing care saved her life.
We rushed in with the dog on a gurney that they gave us and they immediately dropped everything and went to work, getting oxygen established, giving her a needed shot to control her heart rate which had skyrocketed. The veterinarian on duty was excellent, had a calm demeanor, relayed information to us and gave us options as the situation evolved. The assistants on duty went above and beyond — one stayed with the dog during the whole ordeal to monitor her oxygen and soothe her. All the while we were talking to our in-​laws about the situation, and the staff was very patient with us throughout.
Once Lucy was stabilized, they gave us realistic options for transporting her to one of the local animal hospitals, and called in report to AVets as we were on our way there. Happy to say that Lucy made it there safely for further evaluation and is now home safe and sound — that would not have been possible without the staff at Banfield’s quick work.
The staff was very knowledgable and efficient and acted quickly and with proficiency despite being thrown into an emergency situation while having to balance other patients that already were there for routine visits.
Very impressed and very grateful for the staff at the Banfield in East Liberty!

My bank sent me a new debit card so my payment was declined. I work in two states and am very busy. I did not even know what my monthly payments were. I never gave a second thought or even looked at the charge. Banfield had the nerve to turn me into collections. I paid the 45 dollars and will never do business with them again. I probably would have let them have charged me for another 10 years for simple peace of mind. I will never shop at that pet smart or use banfield again. Bad business. I got multiple calls monthly from the staff trying to generate teeth cleaning business but when it comes credit reporting … Nada Very offensive. To top things off I told all of my friends about the service I thought it was great but now forget it. With service like this that business is in trouble.

Go elsewhere. Corporate black hole of customer service. Rotating staff offers no personal care but rather corporate sales pitches. Long waits in small rooms with no cell service.
This is the negative review I have ever written, but as I have run out of options all I can do is help prevent others from going through this scam. I was enrolled under the $ 30/​mo care wellness plan, which offers some discounts, but does not come close to covering everything. I cancelled last month since I was generally unhappy with the prices and service I received here but was told my plan would be good through Oct. I had one last appointment to finish my dog’s shots today which was to be covered under my year’s plan. Today, 30 mins before the appointment, I received a call stating that my plan was cancelled at midnight last night/​today and that the shots today would not be covered at an additional cost of $ 120+. I attempted to explain to several employees that Banfield did the scheduling and that today’s shots were explicitly covered under my plan, hence the date. They offered to fix this if I signed up for another year of wellness plan which I declined. Their customer service was completely unhelpful and I was disconnected twice after going spending an hour+ on their phone trees. The final solution was that I left a voicemail on somebody’s machine. Awful all around.

When we adopted our 10 year old cairn terrier i brought her to Banfield. We knew she needed her teeth cleaned and that she may have had other health issues so we bought the yearly package that includes teeth cleaning. It turned out that she did in fact have a couple of issues so we were glad we purchased the package. It has actually saved us money.
At the teeth cleaning the vet had to remove 3 teeth which was extra but the cost was nominal compared to other vets. They treated her with professionalism and kindness. These folks cover all the bases. They stay on top of shots, problems, concerns, and answer all my questions.
I have the utmost confidence in Banfield. We have had dogs for over 20 years and been to a lot of vets. This is the place to trust the care of our beloved pets to.

We have three cats (two 8 months old and one 2.5 years old) and we take them all to this Banfield Hospital, and we have been pretty happy with the attention they get.
The first time I took one of our youngsters, Hazelnut, to them, it was an emergency. Her ear was bitten. They were about to close, but they treated our kitten and provided antibiotics.
Next time we visited was a couple of months later, and it was again due to the same condition on Hazelnut’s ear. She had two different antibiotics and had a surgery on the ear (from or in different hospitals/​clinics), but abscess remained and discharging continued. The bitten ear remained open for months.
In our second visit, doctor showed great interest and discussed the condition with his colleagues. He suggested trying a third antibiotic, which treated drained the abscess within days and the ear finally recovered. We were so happy to see our kittens ear recover from a bite after months.
We then put all of our cats on their wellness plan, and it has been very useful and economical (around $ 60 per month in total for 3 cats). For a few months, we visited this hospital at least once a week, and still go there a couple of times per month. Doctors always show close attention, do their best to understand the condition, discuss it with their colleagues, and discuss all possible options with us. I would recommend their plan for all, especially for kittens, who may need frequent medical attention.

Awful! Do NOT come here.
I came here to bring the puppy who was seeming way too lethargic for a puppy. Right away we were told to do all of these tests which cost $$$. Since we’re not made of money we opted against it but asked what we could do the for the puppy. We were given a handful of medications that could treat anything and everything since we didn’t do any testing (which we were CONSTANTLY reminded of).
Banfield left us waiting 3 hours because there was a sick dog in the next room. I don’t understand it because we were just waiting for the meds. We kept hearing the laughing and gossiping from the vet techs but no one offered to give us the meds so we could leave.
On top of that they kept trying to push their insurance on us. Sorry — I’m poor. Stop trying to push your sales on me. I’m only here to help my puppy. I felt like we left with more questions and nothing was answered.
The next day we went to the Big Easy Animal Hospital and found out it was because the puppy has hyperglycemia. No test needed. Just a fact about the breed. I don’t know what those idiots at banfield were thinking. Puppy is now fine and acting like a regular puppy!