AT&T

I am really upset by walking in here in the first place. I wanted to surprise my daughter with a new phone but wasn’t sure exactly what she wanted. I inquired about their return policy and was told by the lady who waited on me that I would have 14 days to return it.
I explained that she was not home at present and I didn’t want it to be activated until she was content or an exchange was made. I was told that she can activate it herself once she opens it.
I brought it home and no sooner than I set it down I got a call from her stating her current phone was dead and did I purchase a new phone for her? I told her yes but it was still wrapped in cellophane and unopened. She didn’t want it. I hurried back to the store and demanded my money back. They agreed to credit me but they charge a $ 35.00 restocking fee. I argued that the box hasn’t even been opened! They said it doesn’t matter. I was furious at the lady who sold it to me and again stressed that I wasn’t sure of the make and model. She said it wasn’t necessary for her to tell me about that fee because it is written on the back of the receipt. Excuse me, that is poor customer service and I should have been told.
I was however, able to catch them on a technicality in that I read their sign regarding returns and that my particular device was excluded if unopened. Their manager said the sign was old but after agree to credit my account that money. I demanded receipts. He explained to me that it is not their policy but rather the policy of the manufacturer. Don’t give me that crap!
Opened, yes, I can see a restocking fee. Unopened and wrapped, give me a break! It is perfectly salable to the next customer who comes along. Unfortunately for now they are my mobile carrier and I have to deal with this for now. AT and T owners-​beware! I’m sure the same is true with other major carriers. Make sure you understand everything before walking out with a purchase.
This is poor customer service and that fine print written on the back of your receipt normally should have at least a major point like that addressed.

This is the guy that was so rude to me at the AT&T store. All I want to say to you is that was disrespectful to see me walking to the door and then you went over and locked it when before I got to the door. Thank goodness for Unilocal we have a voice

Worst at&t store ever. There are only two people to help and they dont care if there are many people waiting to be helped for more than an hour. Ridiculous. I hate at&t