Western Dental

I’m wasn’t a huge fan of western dental until a recent appointment I had. I had an abscessed tooth and if anyone has ever had one you know how painful it is. I had the procedure done same day to fix it so anesthesia wasn’t very effective. I was in so much pain, face full of tears and snot. When Lori came to do my temporary crown she cleaned me up, worked swiftly & accurately. She was kind & light handed. She had a motherly touch! When I went back to get my teeth whitened, a man named Ramon did the first half of the procedure along with polishing my teeth. He was gentle & kind. Joked respectfully the whole way through to keep me comfortable & happy. One more woman I’ll mention was Jacky. She was very kind and helpful. If it wasnt for these three people I would never return to the western dental in Pittsburg again. Thank you!

Since 1 star is the lowest I give that I was being taken care of by Lisa and she was just full of attitude and she would jerk my head to get a better look at my teeth and she would pull on my mouth in ways it’s cant go… I am very dissatisfied with Lisa I now have lots of cuts on my lips. She also reeked of cigarettes. And would smack her gum loudly she even gave the head dentist lots of attitude defiantly would not go back to Lisa… The rest of the staff was very kind and helpful… The man who took my x rays was very friendly and the women at the front desk were very helpful taking care of the insurance issue

The staff is friendly and the price is right but if you’re in a hurry this is not the place to be. We are here every 6 weeks for braces and we have waited up to 2 hours to be seen. My daughter’s appt today was at 3pm. She was called in at 3:08. It’s 4:20 and they have only changed ½ of her bands. It’s a 10 – 15 min appointment that is now almost 1.5 hours and she’s still not done. Ridiculous

Worst experiences I’ve ever had so far in this place, the way they work is so unprofessional. Piss me off every time I come visit

This place is absolutely ridiculous! Each month I call to pay my daughter’s brace’s bill from Phoenix, AZ, and every single time I do, they feel the need to tell me they can’t «disclose» any information because it’s «confidential»! What GARBAGE! First, I don’t ask anything, I’m just paying her bill, and second, IT JUST A DENTIST’S OFFICE!!! There are no «State Secrets» being held within the confines and «classified hallways» of Western Dental. They act as if they’ve changed a heart valve or done neurosurgery!!! I mean, take it down a notch people! First off, since it’s MY daughter and I’m paying the BILL, IF I wanted to know something, I’d know it. Period. Second, to state it as if there’s something to protect is asinine. IT’S A BILL! THEY’RE BRACES! Get over yourselves!!! It’s insulting and annoying to treat people who call in simply to pay a bill, as if they’re trying to extract secret information from the NSA!!! At least have the courtesy of waiting until someone ASKS a question that you can’t answer, on the grounds of «confidentiality» in the fast-​paced, undercover operative world that is: COVERT & CLANDESTINE DENTISTRY!!! Give me a BREAK!!!

TERRRIBLE!!! I CANNOT BELIEVE THEY MADE US WAIT FOR 4 HOURS! I’M embarrassed to be even tricked to wait for that long!!! They even stated that they would take x-​rays before hand and still made us wait 2 more hours after the xrays! I’m so glad that I we didn’t give our insurance info so they couldn’t charge for their services. Which their services sucks!!! I wouldn’t even recommend my worst enemy to this place. PLEASE DO NOT WASTE YOUR TIME AT THIS GARBAGE PLACE! THERE ARE PLENTY OF OTHER DENTIST THAT WOULD BE VERY HAPPY TO SEE U AND NOT HAVE U WAIT FOR HOURS!!! You guys stink!

This place is a freaking joke. I just waited at this establishment for over an hour and a half to be called, after making an appointment. On top of that, they made an ortho-​consultation instead of a general dental appointment. They need better time management between their dentists.

So frustrating! I have had my braces for about 2 years but It’s been almost 6 months since I’ve been seen by ortho because they keep rescheduling me! The corporate actually emailed me to tell me that not being seen by ortho can cause some gum damage. There seems to be only one person working here and she doesn’t have a good communication with the corporate and lately every time I come to my appointments I get rescheduled. Negative stars if possible. I can’t wait til I get my braces off so I don’t have to go through this BS again. Now I see why there is so many bad reviews.
Western dental office @ Pittsburg,
Please hire more people or get it together.

Everyone on the staff at pittsburg has made me feel comforted while going through a *tortuous* dental procedure. The procedure was necessary not because of *poor hygiene* (you know who you are), but to replace crowns and bones that have worn out over the years.
I have got to be one of the most difficult, sensitive patients, and everyone was great while i went through some PTSD. Very sensitive to my needs. The work they’re doing is progressing nicely, more nicely than i thought it would. based on my experiences with other dental corporations i could name in the east bay.
No hassles with insurance. Professional kindness all around.
You rock.
The facilities are good, except please. get corporate to spring for a real janitorial team. The pictures of the bathroom are pretty bad i agree.
PS Unilocal — there’s no «whohoo» in medical/​dental work. Even though I support this as a solid 5 rating, whohoo doesn’t cut it for serious human service work, such as a review of health care professionals.

The team structure is poor here. We waited 3 ½ hours the other day to be seen and now that we returned we are going on 2 hour wait time so far.
The bathrooms are filthy and urine stains on the walls and seeming uprooting the vinyl flooring. Mold everywhere and clinic sinks where patients are being seen have mold as well. Any private dentist is worth it. Western dental has taken so many patients in a day which is not an issue if they are fully staff in capacity. Work flow here is very extremely poor. Don’t forget to see my bathroom pics I posted

I RATE THIS OFFICE –10 !!
I have been to this office numerous of times, however today was my kids 2^nd appointment. About 2 weeks ago my kids had appointments at 10:15am, 10:45am, and 11:15am. We arrived at 10:00am and I promise you we were not out of the there Intel 4:33pm that evening. They made excuses blaming everything on corporate stating they get paid to book appointments so they over book the office all the time and blaze blaze. Frustrated, I still went ahead an scheduled follow up appointments for 2 of my kids to have there treatment started which was today. We checked in waited about 15 minutes then I walked across the street to Starbucks to get coffee when I returned they had already taken my children back so I located them and joined them. I was told that once the treatment started I would need to wait in the lobby because the rooms were not big enough. I started to address the situation but was gonna be the bigger person and just comply with there «rules». Being that the last visit I was there long enough I felt like I should have been on the payroll I figured I could run to my house which is not even 10 minutes away and my son who is 11 years old would call me when they were done. I’ve always waited at the dentist with my kids no matter the wait but this time I had some things I could get done at the house while they were getting there treatment and I’ve seen plenty of parents drop there kids off at the dentist and pick them up after I didn’t see a problem with it. Soon as I make it home I receive a phone call stating my daughter was finished (shocked because they never move that fast) I said okay her brother is also there getting work done he will call me when there done and I will be right there in not that far away. Receptionist BRANDI Told me my kids are not old enough to stay there alone. FIRST and foremost these are MY kids I dnt need anyone to tell me how old my kids need to be to leave them at the dentist so that raised a red flag. I informed her if I said my kids are old enough that’s what it is, but that I was on my way. I get there and the police is there ?? When I walk in the police office asked to speak to me and my husband in the back office. He was really koo gave me no problems apologized that he has to talk to me about something he thinks is not a big deal and stated he was just doing his job and blaze blaze and let us leave with no problem. I have discharged my family from that office and will not be returning… Not only that my 11 year old son said his sister told him that after the treatment she was hungry land he over heard the receptionist say well your mother shouldn’t have left you ?! Like are you serious lady? Really? That’s what you say to a child? How professional was that? Was it because my kids are black? let’s get something straight. I’m a medical assistant with a good ass job. I work Monday this Friday and my kids want for nothing ! So for her to talk down about mine likes she better then us I have a problem. As I mentioned I will follow up on this matter because her actions today were not acceptable. Well there you have it I’ve had a horrible experience at this location hope yours is better

Called to make an appointment for my grandpa. I spoke with Tamara and she was extremely helpful and was very detailed in informing me as to what he should expect for his first visit. When he went in the staff was extremely friendly and he was seen in a timely manner. I will definitely recommend my family and friends to this location.

Very unprofessional in the financing progrom with ortho. Unorganized, does not keep there word, they will cause a lot of stress !!!

Like visiting a third world dentist. Slow as molassis in January. Other lady said her son waited 3hrs & he had to have shots in the same place twice because the med. Wore off. We found a sign states wait can be two hours. Don’t know if we will stay that long. Good luck to you.

Worst expierence ever.
Everyone does what they want. Unprofessional. Scheduling wrong dates and appointments.
Don’t waist your money or time. I’ll never go back there again.

I will start out with saying that Western Dental is a corporation that pesters you with annoying phone calls from it’s corporate offices inquiring about treatment. Second it is hard to get in contact with your dentist by phone because (925) 203‑3079 goes to the corporate office to where they then have to transfer you to the clinic. Third they hire dentists in bulk, which could explain the poor quality of customer service/​care and why some of the dentists seem disgruntled during my two daughters’ appointment January 7^th 2015.
The reason for the appointment was for a school dental assessment. Upon completing the assessment the dentist initially refused to fill it out because he said my daughter needed treatment before he could sign anything. But when I read the form aloud saying:
«California law, Education code section 49 452.8, now requires that your child have an oral health assessment by May 31 in kindergarten or first grade, whichever is his or her first year of public school. The law specifies that the assessment must be performed by a licensed dentist or other licensed or registered dental health professional.»
The dentist then decided he could sign it since it was an assessment form. Not must have dental work completed form. He then marked Treatment urgency as the most severe indicating:
«T3 — Urgent care needed (pain, infection, swelling or soft tissue lesions)»
I was able to get this corrected by asking the dentist to point out where the swelling or infection in her mouth and he could not.
corrected treatment urgency:
«T2 — Early dental care recommended (caries without pain or infection; would benefit from sealants or further evaluation)»
The indicator that made me realize that Western Dental cared more about money that patients was seeing a secondary dentist (not mentioning anything about my previous treatment plan) which he prescribed an less invasive plan for my four year old, and nothing for my oldest because he it was unnecessary.
If you are wondering what treatment was prescribed to be it was about 6 cavities for my four year old totaling about $ 900.00 and another $ 400.00 for my oldest for her two cavities (which they were recommending silver fillings).
Then today, I brought the same form to enter my second child to Transitional Kindergarten they again said that she needs treatment before they could sign the form! Which I again had to point out saying that the form is for an assessment not treatment.
Perhaps if they spent less money on advertising and more money employing good dentists they would be a respectable practice in my eyes.