Party City

I went to this location and the Pleasant Hill one to find that they both closed. Really inconvenient for me for my time duration coming from busy freeways trying to get to the other PC.

Just posted a picture this location will be closing on June 18^th 2016 make sure you keep this in mind for all your shopping. Great alternative is the Brentwood location in the Sand Creek shopping center.
Update. Store is officially closed.

Bad service at all.
Nobody looks like doesn’t know anything
You have to look for yourself. Not help here.
Employees with attitude, I think they don’t like to be here.
Unfortunately sometimes I have to shop here for a specific items but always headache

I’ve been here 2 or 3 times already, but today I needed goodie bags for my son’s soccer team.
Whenever I come in, the staff is very helpful. There’s always someone around to ask questions and wouldn’t mind telling you exactly what you’re looking for is located.
This store is fun to look around especially if you’re unsure of what to get. There’s so many different party themes and great Halloween costume accessories as well.
The balloons are the cutest! Expensive but some are really cool. Worth the money!

I came in to find «goodie bag» supplies for a travel-​related event. When I asked several staff if they had any items that would fit my needs, they merely shrugged their shoulders and said no. I was surprised that they didn’t try to sell me on their notebooks or bags of any sort. I guess they’re not paid on commission, but they weren’t very helpful or creative even though they work in a party store.
Most of their items are the same, with just different colors, themes, and characters on them to make it a «personalized» party.
Overall, make sure you know what you want because they won’t have have creative ideas to help you.

Came in looking for «First Birthday» décor for our little guy who will be turning 1-​year soon. Ran into an older gentleman (dressed like a manager), and asked to be directed to the appropriate aisle in the store. He did so, and even walked me over.
After browsing awhile and not finding the theme I was looking for (they were setting out Halloween stuff, so had gotten rid of a ton of their normal party merchandise), I wanted to see if they had some additional items, not theme related, like inflatable animals, kids games, or any suggestions. I already found some other stuff I liked, and had a little basket-​sized store cart on my arm.
Decided to go looking for the same guy who helped me initially, but he must have gone in back for more Halloween gear and was nowhere in sight. So instead, I went to the front register to ask the tall, black lady, with an interesting hair cut where one side was shaved really short… she was flipping some papers around, and I HATE IT when someone just barges into my thoughts when I’m not quite ready to listen… it’s like my older boy telling me a full blown story while I’m typing a text message or email, haha, all I hear is background noise, «whomp whomp whomp» lol.
So to give the cash register lady time to break from what she was doing, I said, «Excuse me, could I ask you a quick question?» THIS RUDE LADY looked up, stopped ruffling the papers, then just STARED AT ME! I was confused, and I stood there awkwardly still waiting for a response of some sort. Nothing! So I said, «Oh, I was just waiting until you were ready.» She continued to stare, straight-​faced and obviously super annoyed, then she asked, «What do you need?»
I was so done with her nastiness so I just said, «Nevermind, I don’t need anything, but thanks.» I debated finding someone else to help me, but then I realized I’d still have to come through her line to complete my purchase, uuhhmm, NOPE! I walked toward the door, and set the merchandise I’d selected down on the way. I ended up driving to the Brentwood location later that week, and received friendly, patient service from professionals, starting with a greeting at the door to the checkout process.

I really don’t have a problem with the store (it’s actually clean and well stocked), and most of the staff (a lot of them gave me decent customer service). The only problem I had was with this one cashier. I realize he is young, so that makes him immature, but a lot of things that he did were very unacceptable. First of all, he left another coworker ALONE, while he was inflating balloons so he can get a quick sip of water. This sip of water took 20 minutes. I only noticed because I had to wait for the manager to help me out at the banner section, and he had a long line that he also had to deal with. Second of all, he has to change the way he talks to customers. Quit with the slang, and talk properly when you are at work, especially to customers! And lastly, I knew he messed up my order, but when I tried correcting him, he insisted that he was correct. Well surprise, surprise: my order never got done, because the order was never processed! Thank goodness there are other competent employees there who were able to fix his mistake!!!

Part City always seem to have all the updated party themes, their balloons last a long time also great prices but even better prices once you use coupons! :) Never crowded except for halloween.

good workers and the help me found what was looking for quickly

Another store that has been on my boycott list for a couple of years. Do not use cash here.
I hate coming to this store. Unfortunately, I sometimes have to come here when I am looking for something specific.
The selection is great and that’s the only reason I force myself to come here at times. Other than that, the service is beyond horrible!
I had came here a couple years ago to buy something. I usually never pay with cash but this particular time I did; it was a HUGE mistake. I didn’t notice until I got home but when they gave me my change, they gave me a fake $ 10 bill. I gave it the benefit of the doubt (since I could see this something easily overlooked).
I didn’t want to drive all the way back to the store unless I knew they were going to do something about it; I decided I would call first. Of course when I called. The manager tried to pull that role reversal crap on me and acted like I was trying to scam the store out of $ 10, REALLY??? If I’m going to pull a scam it better be worth more than $ 10! I was willing to be flexible and even accept some type of store credit but NO. The manager was so persistent in thinking I’m some scam artist. There was no resolution whatsoever. I was just SOL.
So of course being me, I went on line to get their corporate contact information. I wrote a nasty email explaining the situation. ‘Till this day I have never heard anything back.
My issue really didn’t have to do with the money. It was a matter of principle. I didn’t feel that I should have been the one to take a loss on their mistake. This is not good business! I would give it negative stars if I could.

I was beyond disappointed with Party City. I’m not that impressed with the employees, but my horrible experience was with the online ordering. I ordered a huge party package for my daughters birthday. When I read the confirmation, they wouldnt let me put the coupon in and they had the wrong address. I called them FOUR times, to ensure they had the right address and they promised they did. They also said they would refund my shipping (the coupon that wouldnt work). When I called again, they said they had no note of refunding my shipping and they once again, ensured they had the right address. Two days before the party, still no package. I went to track it and to my dismay, it was being held at UPS saying they were waiting for the sender to let them know the CORRECT address. They said if Party City called them it would be a 2 day delay. Thank God it was at the UPS 20 min from my house where I had to drive out and get it. And for the shipping? Still no refund. I will never ever go through them again.

Its pretty nice, and quiet. Except for peoples kids but you can’t help that. I liked the store I just wish it were bigger and not so crowded down certain isles.

When I first walked in the store I was impressed because I was at the Brentwood store and found that they were limited on stock. I was all set to give this place 4 stars but the LONGER I stayed, the more stars they were losing.
1. FUNKY and CREEPY smell. What the heck is that?
2. HELP!!! I need help looking for something! Where are the employees? Oh, that’s right. there up front chatting, goofing off and bad mouthing customers as they leave.
3. I walk up to the register, 2 are standing around yapping, 1 is doing balloons and one is actually ringing someone up (who she TRASH TALKED after the customer left). I stood there for a bit too long waiting for ANY of the boneheads to ring me up. One of them was actually concerned that there were not any «go backs» for him to put away. If I waited any longer, he would have had some «go backs» to worry about.
This is REALLY NOT a good store. In the future I will go to the Brentwood where «go backs» is NOT a priority and service is!

Employees are REALLY rude! They discriminate too much. I was buying something, but I didn’t know I needed ID so I just brought my debit card only. Then when I was paying, I said I’ll be back to get it and the manager was like «be RIGHT back?» I was like «yes». and when I walked back in I overheard them talking a lotta SH*T about me like I was stealing or something. If you go to this store, be rude back!

horrible service. shopping for are sons birthday party and worst customer service. very rude!