Jo-Ann Fabric and Craft

I ordered some fleece on line twice and it was the wrong material. So, I went into the store for some help. They were no help at all. I went to hobby lobby and was in and out there in 5 mins with what I needed.

This is my go-​to spot for my sewing needs! Yvette and Debra are so helpful and make me and my group feel like a part of the team! They are knowledgable and professional! I’m a serious sewer… But I know that the team here will always be ready to help! Thanks for the savings and the laughs ladies! See you at the next red tag sale! You’re amazing!

Shannon is an excellent sewing instructor. I took her 4 session Beginner Quilting class I know next to nothing about sewing but am learning something by the minute. Shannon communicates clearly and with patience. She watches me carefully and chimes in as needed but makes me do it on my own. I have signed up for another class.

I decided to try this place out again, to see if it had gotten better in the months I haven’t.shopped there. However they are the same. Security followed my mother and I throughout the whole store… funny while they were busy watching us, they completely ignored the woman stealing by the batting section. Their loss, it’s unfortunate that an ex employee is watched like a hawk. While the rap criminals are getting away

I went in today to buy things to make bow ties. Everyone there was helpful. Melissa even helped me get a coupon so I could get a discount on the items I purchased which was extremely helpful. The thing that bothered me the most was the security guard following me around. And the sad part is this is not the first time that he has followed me around I believe his name is Henry. Letting customers know that you’re there for security is awesome but to follow a customer around making them feel uncomfortable to shop is not right. I did tell Melissa and she said she would talk to him. He made me feel like I was a criminal and I did not even do anything!

This store is so inefficiently ran and has been so for years. On their busiest days, they will have 3 people running the whole store and they are very unfriendly. It’s disappointing that it’s one of the only fabric stores nearby. The manager here is almost rude.

This is the worst store I have ever shopped at. We got there at 11:00am picked out our items. The floor by the material, something had been spilled and not cleaned up. We got all our purchases the went to register. We waited 45 minutes to pay for our purchases. I asked a pregnant lady if there are any other clerks in the store, she replied NO! So we waited and finally got to pay. Also tried to call corporate only to be on hold for 30 minutes. Very Very dissatisfied. and can’t wait to go back to my own Joanns. I give this Joanns not even 1 star. There were 14 people waiting to check out. BAD CUSTOMER SERVICE

If I could do 0 stars, I would.
Horrible customer service.
Dirty dirty dirty store. My shoes were sticking to the floors from the black gunk all over the place. The bathrooms were disgusting– no toilet paper, no soap, one toilet had toilet paper wrapped all around the toilet seat and inside almost to flood it, and when we complained the lady said that she would take her break and then fix it. She never did. Horrible store, it’s a shame that there are no other Joann’s any closer to Oakley/​Brentwood and we have to come here… Last time for sure though. Will also be calling corporate to complain as well.

The staff here gets five stars. The store is on the small side, so smaller selection of each type of craft item. I shopped here yesterday for the first time. I got a bag full of goodies, more than I needed, as usual. Even though the store was sorely under staffed at the time I came in, the two gals working there were incredibly gracious and remained calm under pressure. Abbey at the cutting table was diligent, friendly, and helpful the whole time she had a huge line of eye-​rolling customers at the edge of their patience and no help. I was really impressed that she kept it together. It was her outwardly positive attitude that kept an unfortunate situation from spiraling downhill. I didn’t catch the gal’s name who was cashiering solo, but Bravo! She kept the line moving, she greeted everyone with a smile, helped us find coupons on our phones and wished us all a good day. Under-​staffing issues are a management problem and NOT the fault of the staff. Two exceptional ladies whose efforts I hope are appreciated and recognized by their management as well as customers.

The floor staff isn’t very helpful. I was there recently and ended up helping customers find something when the people on the floor were too busy to bother.
The cashiers are always friendly.
I like the supplies but be sure and download a coupon, because the prices are just okay compared to what you can buy online at craft outlets.

I walked in this place and felt like making something Hmmm just could not decide what …
They have everything for arts and Projects… Making your own clothes if thats what you desire. Love it.

The workers assisted me with the curtain’s sizes. They were helpful!

This review is just to let other crafters know that if you were looking for tissue paper or gift bags they don’t carry any. Nope, nada! :(
Almost any other crafty supply you might need they have.
Never enough register help.

I’ve never been to a Jo-Ann’s fabric store till recently, and now I’m hooked!
I thought they just sold fabics, but to my amazement they sell everything from baking needs, to arts & crafts, and of course they have a HUGE selection of Fabrics!
and all of them at a great price. There is ALWAYS some kind of coupon going on that will save you big bucks!
The customer service is great as well, you ask, they help =) even on a busy day!
I used to love Michaels Arts & Crafts, but I think JoAnns has them beat. I think Joanns has a lot more selections at a greater price.

I have been a frequent customer of this store for over 10 years. For the most part it is a good store. Employees are very friendly and prety helpful. Some of them have been there as long as I can remember and some even longer.
There are times when the store looks a little run down and tired and I think that they are closing when it looks like that.
Nice selection of patterens, books and mags. Fabric selection can be be picked over at times and look a little barren. Faurly good selection of yarn.
This would be an awesome store if fab selection was better and it was a little cleaner.