Baskin Robbins

This is the first time I have ever gone to this particular shop. I love the location. It’s pretty easy to find too.
I arrived sometime after one p.m. The establishment was empty, but it looked clean. The ice cream tubs were all still full. My brother and I were quickly attended too.
The woman was nice and so helpful. She answered all my questions. She had a pretty smile. She let me have samples of certain ice cream that I was unsure about.
My brother order two scoops of ice cream into a cup. He had vanilla and cookies n’ cream. I chose to have two scoops of ice cream in a cup as well. I had cookies n’ cream and chocolate.
The ice cream was so cold. It tasted just right. It definitely hit the right spot in our stomachs.
The price was a little much for me. But compared to other places the price was the cheapest. And it was a plus that we had a gift card.
Not bad at all!

Every time we come in for our scoops, the staff is always nice and friendly. Great customer service.
However this location is a bit small and I always feel stuffy inside here. But they do have chairs and small tables outside to sit.
I just recently tried their Americas’ Birthday cake I think that was the name… Omg delicious! I want some right now as I’m writing this review. But too bad I’m at work, lol.

I like this location because they have a Togo’s as well inside. However, it seems they never have enough workers to work both sides. Not a fan of the long wait.

Bottom Line– Awful Customer Service. I am an black woman. I watched a black man walk in before me and close the door behind him. I walked in a few moments later. When I walk in the lady helping him greets me. The two other (white) employees continue to chit chat. An Asian couple walks in after me. One of the girls proceeds to ask them what they would like. I say excuse me, I was next. She responds by saying «oh I thought you guys were together». I say «you didn’t ask me either». After that it just went down hill. I asked for 2 small cups of icecream. Not two scoops, or a large ice cream. She (of course tries to give me one cup with double scoops. When I correct her there is no apology or anything. Don’t ever assume that because people are the same race they are together. And your customer service sucks. Paid, turned to sit down (with my toddler) place was FILTHY! Why are you chit chatting and every table is dirty!!! Now we are eating in the car… NEVER AGAIN WILL I COME HERE.

First and foremost, this is not the first bad experience I have had at this location.
The service is always awful and we are always made to feel like we are an inconvenience to even be there.
Yesterday, my fiancé’, daughter and I went in at 11:12 am to go see about ordering her birthday cake for her party today. I saw online you can order 24 hours ahead of time and it will be ready for pick up the next day. Cool. We drive up and the employee is just barely opening the store (which was supposed to be open at 11am…) and we walk in. He is slowing walking around not even acknowledging us and walks to the back for a a few moments. He then FINALLY walks over to us and I tell him we needed to order a cake. He says bluntly «when do you need it?» I told him tomorrow. He tells me no, I have to order online. I point at the sign on his register that shows you can order a cake 24 hours before it’s needed. He tells me I can only do that online. Really? You would rather someone order ONLINE than in store? Bad decision on that Baskin-​Robbins. He also mentions his cake decorator is on vacation. So I say «It wouldn’t be done by tomorrow even if I DID go online» and he just stares at me. Whatever.
So I order the darn cake online (NOT THE ONE WE CHOSE IN STORE, BY THE WAY. Small selection and my Frozen obsessed daughter had to get something else…) We set it for pick up at the Railroad location. We go to pick it up today and it was half the size it should have been! A half sheet of cake is 18 inches by 13 inches. This cake is like 8 inches by 9 inches… DEFINITELY not enough for 8 – 12 people like it says… More like enough for 6 people.
Anyway, I’m just so freaking irritated by this chain. I’m forever done going to ANY of these chains. Especially the one on Century. That guy needs some serious customer service skills. Not the first time he has been a grumpy jerk. Go spend the extra few dollars and go to Menchie’s or Yogurt Pizazz.

I love Baskin Robbins but I was disappointed with this visit. I went with my daughter and we both got one scoop. She tried a sample buy after one bite she didn’t like it, and I asked to exchange it. I was then charged again for another scoop. It just irked me cuz it was a little kid, and she only took one bite so it wasn’t like I was trying to get extra for free. I know it was just a few dollars, but still… Customer service could be improved.

Service was quick, helpful and friendly — five stars at least.
Ice cream — 1 star. I got two scoops jamoca almond fudge, my absolute favorite and only reason I visit BR. Most of the almonds were soft and the rest were mushy. Ruined it for me. I’ve occasionally experienced this before at other BRs and the problem seems to be increasing. This ice cream is too expensive to be hit and miss.
It’s sad. I will miss the delicious ice cream I used to love.
The scoops were on the small side. the pictures that are present on this page as I write this are a myth. I haven’t seen scoops at BR this size in years. Fortunately, the price here is more reasonable than some other BRs.

We went in here on an extremely busy Friday night. There was a pretty long line with just 3 employees. The staff were quick, efficient and friendly.

I stopped coming to this Baskin Robbins years ago due to poor service but they have really stepped their game up. Parking sucks and can be a hassle for this downtown location (usually do to the farmers market).
The shop is clean but showes it’s age. The lines are long but move pretty fast.
Fyi — The triple vanilla is now my favorite. I also love the pre-​packed quarts.
Thanks guys.

Would have had a 4^th or 5^th star review but the server wasnt really nice. White girl didny see her name. She spent her time wiping down the customer side counter than mop the floor.

Yes I’m a fan I love having flavor options.

I’ve been to this Baskin Robbins a handful of times and I must say this was the dirtiest location I’ve ever been too. The floor was disgusting and the eating area tables were sticky. Garbage was strewn about the facility! Not to mention the area behind the counter where your ice cream is being served. The counter tops were messing with spills and melted ice cream. The employees were also not clean and the utensils they used to dish our your ice cream with was; let’s say unsavory. I will never go back to this location again. Buyer beware!

I like their season ice cream, so I decided to purchase a pint of Red Velvet flavor. It is quite delicious. The staff was friendly as well.

Baskin Robbins is one of my all time places to go for ice cream. If you don’t know what u want guarantee you will find something!

Picked up an ice cream cake today for my daughter’s 21^st birthday. When we got home we noticed the inscription read «happy 21^th birthday». When we called for help we were told to scrap off the 21^th or drive all the way back fo the store for correction. No sorry for the inconvenience or here’s a $ 2 coupon.

Cappuccino Blast is my fave! I learned if you substitute the ice cream for soft serve, the calories go waay down BUT its still DELICIOUS! the people here are very friendly and efficient .
The new oreo cheesecake is very good, and even though I like going to Loards or Johns Ice cream for actual ice cream I must say Baskin Robbins has the best
«icing on the cake» ice cream.