Baskin Robbins

I come here every Tuesday with my family to get ice cream, and for me, a strawberry banana smoothie. It also shares the room with a togo’s, but their sandwiches can take a little bit of time. The service here is normally pretty quick and the employees are very friendly.
The reason I’m rating this four out of five stars is because the last few times I went, I was standing in line for about 10 minutes (maybe a bit over exaggeration) and then a family comes up and gets their ice cream in a second. I think they already ordered it but it was still inconvenient. My smoothie tastes the same every time I get it; sweet and sugary, just how I like it.
Their smoothies do take a little it if time to make, so that’s pretty a annoying, but other than that the service is great.

great ice cream cakes always fresh I have twins so for their birthdays I get them each their own personal little ice cream cake soooo cute staff is always smiling helpful love the coffee ice cream smoothie thing

So we came here twice, both times to get ice cream cake for an event we were having. Both experiences were totally different.
The first time was great. The ice cream cake we ordered was delicious, it was decorated beautifully and the free message they wrote was correct and legible.
The second time, the cake was still delicious, but I was not pleased with the selection. In addition, the young man who did the message on the cake made it look like a 4 year old wrote it. On top of that, the cake had become so melted because he took so long, the cake slid forward in the box and the «Y» in the message was detached (see picture).
We still ate the cake and made a joke of the cake… but it was still disappointing.

Location location… And it sucks. My girlfriend and daughter love going to get ice cream especially after Costco but I hate this location I’m always getting hassled by beggars or dealing with stupid people just wondering in the middle of the road. I guess it’s better than trying to survive the deer valley baskins lol

This place is awesome!
I love that it’s entwine with a togos! It’s a one pit stop, super convenient. They have an awesome selection of ice cream and they never run out. Everything is always clean, cones look neatly made and stacked, the iced cappy blast are made to perfection, and most importantly the employees are sweet.
The store is quite spacious! Definitely big enough to bring in friends and family.

I have always been a big fan of Baskin Robbins. However, today my ice cream had freezer burn. Plus I had asked for a hot fudge sundae, and usually I get asked about the nuts (for allergies) but I did not, and that is because the guy only put the hot fudge on it. I think it was a mus-​communication, but still not thrilled with this location.

For as often as I come here, you’d think I would review them…
Probably more like 4 stars, but minus 1 star for the ALWAYS rude, slow-​moving, customer-​NON-​service chic that works there. She (Mariela??) has been there forever and she refuses to earn her pay. Just no self-​respect at all, let alone respect for others.
We waited at the front of the line (no one was in line when we got threre) for literally 10 minutes!!! While she took her leisurely time moseying around behind the counter DOING NOTHING, looking around the store (avoiding my blatantly staring eyes)… I mean this girl knew we were watching her bullcrap around, and did not care one bit. She swept the floor a little, changed a trash bag, went to the bathroom, then took the trash bag outside (right in front where we could still see her), she re-​did her pony tail while she was outside & checked her cell phone. She walked back in as slowly as she could, and (I lie not) with a little smile, she went into the back office. Someone else came from the back to help us. Needless to say, I was livid!
All that time, the sandwich line kept moving, even people who had come in after me were trying to let me go ahead of them, but I guess the sandwich employees can’t switch sides when there’s an employee «working» over there. Yes, I should have left, but by this time I wanted her name bc I was so shocked & appalled at her nasty attitude and behavior!
When I go in there now, I don’t care if I’m next in line, when she says «next?» I just step aside and let someone else go; she doesn’t even deserve to work there or serve my family.

Just got here for a scoop, what a joke that was the scoop was a tablespoon, don’t recommend this BK Robbins short lady who helped us was rude, if I could post no stars I would

Unlike the other review, I was unable to finish my two scoops of ice cream because they were HUGE. I asked the person ringing me up if they had military discount, he said they didn’t, but he still gave me a discount. It was a sweet gesture. The ice cream is always fresh, and the prices are cheap. There’s also a Togo’s inside. So if you ever want a sandwich, then happen to crave some ice cream, it’s in hands reach.