AutoZone

Dead battery and Chanel with the curly hair helped me pick out a new/​better one, with a warranty too. She also helped me pick up some oil and break pads (I know I know my car is out of shape, it’s my commuter) she put in my battery for me and was overall a pleasure to talk to. She went above and beyond to make sure I was all set, even showed me a good car scent she said was her personal favorite so I bought that too.
Thanks so much Chanel your warm personality made my rough day a little bit smoother
(Give that girl a raise)
:)

was in and out of the store with a new battery plus install in less than 10minutes. good service for my first time at THIS location. Talk to Donato

Autozone worker’s be like: «Windshield wiper blades? ok is that two wheel drive or four wheel drive»
I get asked and hear the most inapplicable things out of the mouth of the «parts experts» at Autozone. I asked for heater core by the bulk and they commented we have the heater hose that goes to the heater shutoff valve. I hadn’t told them what vehicle I have I only wanted to know if they had ¾ inch heater core hose in bulk. I reiterated I just want bulk hose do you have bulk hose, they said well it’s bulk but it is for the heater control valve…
what the??? it was obvious the more I spoke to this person they had never held a wrench in their hand, never took autoshop in High School or had a clue on anything regarding automotive repair.
shame on the hiring manager. what a joke. This is why buying online is always preferable. Autozone workers can’t even sell hose by the foot without being confused.

I will keep this one short and simple. Came here to get coolant for my motorcycle. I was standing in front for 10 min before anyone even acknowledged me being there. I counted 4 workers walk past me and all i wanted to know is if there was a specific section for motorcycle. Geez. Will not be going back there. Amazing that most of the people in this industry don’t have customer service.

I woke up to a dead battery. After a jump, I was able to go to work! But I knew I had to get it looked at ASAP so I went to my local auto-​zone when I got home from work.
Lauren and Erwin/​Edwin were on tonight and they were beyond helpful, personable and excelled in customer service and expertise.
Within minutes they were able to diagnose my bad battery with some apparatus, look up the battery that fit my car and get me checked out.
The best part was when Lauren actually installed my battery — at night — with a tiny phone flashlight.
The entire time she was positive, fun and continued to work hard — even when it was 15min til closing. She could have easily said «nah wee closing» but she didn’t! She did her job and did is stellar through and through.
I will never forget the speedy service and excellent, personal care I got from these two!

I am so disappointed in how the level of service has dropped. I went in to get bulbs for my brake lights and asked if they could install them. They were slow in the store so 2 of the employees came out to help. The employee looked at my brake lights (which I have 3 not 2) and saw that both the lights that were at the tail light level were out, and said I think it’s your brake switch… which I had no idea what that was, but he offered to refund me for the bulbs and sell me a switch which was more, I thanked him and said no, I’ll have someone help me put the bulbs in and make sure it’s not the bulbs. It was the bulbs and when my mechanic put them in for me he said if it was the switch all the lights would be out not just 2. Bad experience, nice friendly people, just don’t sell me something I don’t need just to up your sales!!!

We’ve come here several times and the customer service has been great — even this time everyone else who helped us was really nice and polite except for Alexander Madamba. He was extremely rude while helping us, didn’t want to look for anything that we were asking for and just seemed uninterested in working. My boyfriend didn’t know what he was looking for specifically by name and Alexander was not patient or didn’t try to understand what we were trying describe. Although it would be hard to avoid coming to this location, I will be avoiding this particular cashier at all costs.

Juan is the man! Always a friendly and helpful team ready to answer all my questions. Always treated with mutual respect.

Charles is the man!

I’ve been a few times and it’s not run well. First off, there’s usually one line in the middle where everyone lines up and then goes to whatever is the next open register, however every time some idiot just walks up from the side and goes to the newly available register while everyone in line stands there and the person behind the counter rings him up (I always say something). It is in Pittsburg, after all, which means no one has manners in any shape or form and that usually includes the people working behind the counter as well.
Second, no one here has any idea about cars (the times I’ve been here). I needed a specific part, was looking around in the section and had a couple but weren’t sure how they worked. A girl who was around 18 or 19 was there and asked if I needed help. Now I’m positive she knows nothing about cars, I ask her how the thing works, she looks at it and after a few seconds, it’s clear she doesn’t know, but instead of just saying that, she’s going to try and figure it out there. I CAN DO THAT MYSELF. I say «you don’t know, do you?» And she’s looking it over trying to figure it out, refusing to simply admit she doesn’t know so I can move on. I finally just take another part off the shelf and go to the counter.
This particular night there are three young women around that age working there and one guy. One girls behind the counter is on the phone with someone. The other girl and guy are at the end (blocked from seeing the line) goofing off. I stand there a few minutes before the girl on the counter yells at the two goofing off that someone is waiting in line. The goofing off girl responds with «I can’t see the line from behind this (the big section that blocks that one particular register from the line)» which is no excuse. «I can’t see patrons waiting to make a purchase so I’m going to goof of» How is that valid?
I get up there with two versions of the part asking her if she knows how they work. She doesn’t and shows them to the guy. He looks them over and it’s clear he’s just guessing and says «this is the one I use all the time.» (this is not a part you’d «use all the time»). I ask him how it works and I see the wheels spinning in his head as he pulls it out of the package and tells me AS he’s figuring it out himself. Clearly lying.
Just say you don’t know instead of making it up as you go along.
The part ended up not working so I go in the next day to return.
The same girl who initially was trying to guess how to use the part is now behind the register. I give her the thing and she’s starts ringing up my refund. She says we need to go to the other register to get the cash. We move down and just she starts helping someone else ring up their purchase, I mean, this is three seconds later, and just forgets about me. I’m standing there like an idiot. Another person sees me and asks if she can help, I tell her that girl was getting my refund and just decided to help someone else out of the blue, so she gets the receipt from her (the first girl still just keeps helping the other people as if I wasn’t there anymore, the shortest term memory I’ve ever seen in a human under 20) so now someone else starts helping me.
This is also one of those stores that always tries to sell you something at the counter. «Do you want to buy some windshield fluid?» «Do you need a flashlight.» I realize they’re told to do this (as annoying as it is), however I’m standing there getting my refund just livid at the terrible service and the girls still has the audacity to ask me if I want to buy something else (there at the counter). Just mind boggling.
Terrible, terrible, terrible service. I will not come here again.
I suggest you also avoid this place. Luckily there is a place called Unilocal to voice an opinion like this.