Phone & Wireless: Verizon Wireless Premium Retailer

Thank you to the wonderful employees of this Verizon Retailer store! I have gone in with my sister several times to have issues fixed and they are fast and HONEST. What is really nice about the employees in this store is that they are not out to gouge you… they are actually there to help you. I can’t tell you how many times I have gone into a Verizon store, or how many stories I have heard from others about all the crappy things Verizon employees do to customers to meet their quota. The first time we went into this Verizon location… they fixed all the crappy things and extras the other Verizon employees at other locations had done to our account. So thanks guys! Thanks for your honestly and all your help! Never going back to the other hacks!!!

Excellent customer service! I would say that Hamed, the store manager, has consistently shown me the best customer service I have ever had anywhere. He is kind, courteous, efficient and follows through completely. Even on his day off, he worked with me to fix an error that corporate had made. No matter how busy the store is, Hamed remains completely present with his customers, never making anyone feel rushed.

Finally, a really good Verizon experience. Fantastic customer service!
On the recommendation of a friend I made the drive up from Orcutt and visited Hamed at this Verizon Phone and Wireless store in Pismo Beach. It turned out to be a trip well worth making.
I have been with Verizon for about 10 years, and have loved the cell service but haven’t been too thrilled with the in-​store experiences I’ve had at various stores and kiosks over the years.
I have been using an older iPhone, as has my wife and daughter, and our bill has been around $ 200 per month. I recently completed my contract obligation so was ready to shop for a better deal.
Hamed was very patient and very pleasant to work with. He outlined my options and showed me how I could buy better phones and improve my service for about the same price as I’ve been paying. It will allow my daughter to use her phone as a mobile hotspot, too.
Hamed activated our new phones and applied the screensavers and made recommendations for new protective cases. There was no pressure to buy stuff at his store, and he gave me ideas about buying accessories outside of Verizon where I might be able to find better prices. He seemed to be a very honest man and I trusted his advice.
I don’t know how this store has been in the past, but it is in really good hands now.
Great experience, and I would recommend Verizon Phone and Wireless on Five Cities Drive in Pismo Beach to everybody.

I was very surprised at how terrible my customer service was yesterday. Tom, the Verizon employee that was «assisting» me actually rolled his eyes, shrugged and acted like he couldn’t care less. I will make sure to not let any of friends or family members waste their time at this Verizon location.

Well I’m not sure which store the other people are going to but I have to say this was by far the worst experience I have had at a Verizon Store! I ordered the iPhone 6+ from here because I work in the shopping center and I like to support local business and I have shopped there in the past and it was good but I don’t know what has happened. I know one thing there has been a change in employees which isn’t good! The manager is who I purchased my phone from and he was very unfriendly. I was told I would get a text message the day before was phone was to be shipped and nothing so I called Verizon and they informed me my phone had shipped. Because my phone arrived on a Tuesday at 4:30 pm they didn’t bother calling me because I was told it was so late? What? They don’t close until 7:00 pm so that was rude in itself. It took so long to get my phone and then they did not bother to set anything up or show me how to use anything and this was my first iPhone but at this point I was getting so irritated with how slow everything was going that I took my phone and ran when I could. I didn’t realize that this is a privately owned wireless store that is a Verizon retailer only and they cannot offer you the same deals as Verizon. I also read the reviews stating how enthusiastic and helpful everyone was is nothing that I experienced at this store in over a year every since the new manager has come on board. I would rather go to a true Verizon store and wait a half hour before going back to this store.

Great store. I will never go to corporate because they are terrible. Hamed is the store manager and he is superb at his job. The store is very well ran and he knows his stuff. All the other guys in there are helpful as well. I used to own a cell phone store so I feel I know how you should be treated and serviced in this type of environment.

I was so disappointed that the Verizon store in the OSH parking lot closed because they had such fantastic customer service a number of years ago, but then found out they had simply moved!
Although the faces have changed, the customer service continues to be outstanding. My contact with the manager Shea as well as a couple other employees was nothing but exceptional. Their patience, friendliness, ability to listen to one’s needs, and knowledge of the industry and product is unsurpassed. Although I had quite a number of questions, I never felt rushed.
I have not had anything like this experience at any of the other Verizon stores.

I’ve had the pleasure of buying two phones from phone and wireless, and am about to buy a third. A gentleman named Eric was exceptional both times, very friendly and curteous, yet knew exactly what he was talking about and didn’t try to drown me in BS. There is no reason to go anywhere else

I can’t believe I haven’t reviewed these guys yet! Phone and Wireless has by far, the best customer service you will find anywhere with a real small town, friendly feel.
The first time that I went in, I was greeted immediately by Armando (who is awesome) and he was extremely helpful. Ever since then, he knows my name when I walk in the door. Today, I also had an opportunity to work with Liz who was very enthusiastic and eager to help, not to mention almost ridiculously passionate about phones!
You can get anything here that you can get at the Verizon corporate stores but their customer service blows the corp stores away. Since I first went in, they have helped out almost every member of my family and I will never go anywhere else with my cell phone business!

Great customer service! Honey went in and got a mifi hotspot for internet access anywhere. She was very happy with the service and support. Now Honey can access the internet on her laptop from anywhere!
We highly recommend Phone & Wireless, look for their Verizon store by California Fresh Market in Pismo Beach