Lowe’s Home Improvement

Was helped by a customer rep in the appliance area named Robert. He was extremely knowledgeable and took his time to explain to me the different items that were available anf which one was best for me. 5 star rating for this rep.

My review is strictly regarding the kitchen renovation experience with one employee at Lowes. As for their products that they sell, I cannot say anything.
I had about 4 long meetings (~1 to ~1.5 hours each meeting) with a Lowes staff (I will keep her name off this review). Each meeting was excruciating. It was my first time out for a kitchen remodel, and it was the first prospective company we visited. We went w/​Lowes b/​c it was well known, despite my coworker having had a horrific experience w/​them in a different city. I thought, «Well, this is a different location. I hope my experience will be better.» Bottom line: I wanted to sign the contract with Lowes for its name and convenience, and have a new kitchen ASAP. The lady was very condescending «Oh, I know you don’t know what I’m designing or what I’m talking about» and would chuckle. She was not forthright with the pricing (she added the installation price at the end, which was a surprise of additional thousands of dollars). Her printers were always broken. She overpromised «I’ll call you tomorrow» and never delivered b/​c I didn’t get the phone calls. I would call Lowes to try to reach her, NO ANSWER, HARDLY EVER. There’s no voicemail system either. She acted like she was always doing me a favor by calling a contractor during off hours, or checking w/​a vendor regarding a granite top deal, but she was bologna. She wasn’t acting promptly or professionally. In the end, after about a month of this, I said screw it. I went to a local, smaller, more responsive, professional company, which was a few THOUSAND dollars cheaper. And guess what? She never called me back; she just dropped us like that. I think this is a serious flaw w/​Lowes b/​c their kitchen people do not make commission. She made it clear that she doesn’t. And does she care if she obtains another customer for Lowes? Nope. Maybe not going w/​Lowes was a blessing in disguise, as we may have pre-​emptively avoided more serious problems down the line if we had gone w/​them. Would not recommend for a kitchen remodel.

Great people and great prices! All of there prices were lower than The Home Depot except one and they price matched that price for us. Rudy was a big help in placing our order for delivery and gave us some helpful tips along the way!

I normally don’t take department/​hardware store reviews too seriously, but I definitely should have. The customer service here sucks. Go elsewhere.

Wow shocker that this Lowes has issues about customer service detailed by Unilocalers. I was referred to this Lowes through
for installation. They do not provide installation service for products that are not Lowes. Fine, however, very inquisitive in knowing where I purchased my appliance really? Also I was shuffled to several departments before I got a rude person to finally give me an answer. Unprofessional, uninformed, unknowledgeable customer support.

Looking for door stopper, asked Rich, he told me isle 14, went there, could not find it, asked Vincent in next isle, he said on the left side, then Audrey asked: can I help you sir. She took the time to search in her computer and discovered it was a door wedge I was describing. She WALKED me right to it. It was blocked by a promo sign, that’s why I couldn’t see it. I believe in the training employees take, it asks the associate to take customers directly to product. Thank you Audrey. Rich n Vincent should revisit their training. Because AUDREY did it the right way.

Great customer service. We chose Lowes over Homedepot because lowes’s has the best customer service.
Especially thanks to the Window installation department team, Steve and mike. They were professional, detailed and patient.
My to go location.

The delivery people are very rude and incosiderate. They hardly do their job when they deliver and the delivery notification is poorly controlled.

Ok I kind of dislike these kind of stores… I never know where I am going and always seem to forget something. Today I went armed with a list of stuff. I think I stopped 3 different employees to ask for various items. all of them were good about giving good instructions of which aisle to go to. I was annoyed because I needed blinds cut to specific measure. I asked 2 different employee to get me someone… I heard the pages, but no one showed up… then I noticed a button in the aisle to call for help. I pressed the button and waited within a few minutes I had service… person cutting blinds was super nice. Cashier was also very nice but so slow and of course there were only 2 registers open.

If you buy the Lowes warrantee you have to either know the exact date you bought the product or save your receipt. That’s a pathetic way of keeping track of customers. I will shop at Home Depot from now on!

You guys were great with installing our new dishwasher! Thank you so much! The installers had it in and working in about ten minutes! The entire process was so easy, from looking at the dishwashers, deciding which one to buy, and having it installed! THANK YOU!
The only problem we are having is that people keep calling us to ask how the install went and they either don’t leave their name when they leave a message or when we call back, no one in the store can find them. But other than that everything went great! Home Depot has lost our business for good and we are sticking with Lowes!

Lowe’s, why do you do me like you do? I emailed you about a special order and received no response. Then I visited the store and waited in the customer service line for twenty minutes, was cut in front of with no word from the cashier to set things straight, only to ultimately be sent to the department where I had to wait another twenty for someone to help me. I admit they tried and were very nice about it, but although I came armed with all of the relevant information they still weren’t able to place the order for what I wanted.
Lowe’s seems to be the kind of place that is only equipped to sell the cookie cutter items right off the floor, rather than help you gather the tools you need to make a project special.

I have always gone to home depot and this was my first experience at a lowes… not impressed at all
There was nobody around to help me, or answer any of my questions or provide guidance. I was looking for bathroom vanities and I honest to god was willing able and ready to buy today. I get there, nobody is around, and almost all of the vanities they have in their isles are in the box? What if i wanted to see one like set up? Does anybody think at this place?
Home depot had about 15 vanities set up and ready for show in their store… this place had about 3… the rest were in the box.
Bad idea and poor excuse of a store.