CV Communication

I had a great experience here. Victor was so helpful and he stayed late to fix my phone on two separate occasions. He was friendly to my children also; even though they were jumping all over the place. I will definitely be back.

Having been more times than should be necessary, I must say this place is AWESOME. Every time I come in, the owner Victor is always attentive and makes sure to find out the most cost –effective and quickest solution so that I am not without a computer, phone, or iPad for long. In many cases, Victor was able to find the part he needed without having to order it and wait, and I had my stuff back by the end of the day ! He is a very hardworking man who cares about his customers deeply and genuinely wants to help. I recommend all my friends and family to get their stuff fixed here, and there have been no complaints thus far.

After waiting all day for this other guy to call me with a price, I was desperate to find someone to look at my overheating laptop. It’s hard not having your computer! I called CV Communication and Victor gave me an estimate and told me to bring it in. I got there around 4:30 or so. It was already late in the day but within a few hours, same day mind you, Victor calls to let me know it’s ready to come home! He could have charged me for a new fan but no, he cleaned it up, dusted it, took care of a few issues and Voila! Honest, timely and fair! Total fan! Can’t get better than that!

Terrible quality, lack of skill, bad decision making, too much talking, not enough actions toward resolution. I’ve had two phones with broken screens «fixed» here. The first iphone had to be fixed 3 times @ $ 100/​piece all in short period of time. I was putting it in my back pocket a lot, but now that I think about it… it probably wasn’t all my fault, rather the crappy bargain Chinese eBay screens Victor admitted he uses. At the end of the day, after a fourth breakage, and hundreds of dollars later I got a new iphone. This one has remained intact with all the same abuse.
This review comes now due to an issue with my wife’s IPhone 6 getting a new screen. On day one after being handed the «fixed» phone we noticed it had lines in the screen so Victor had to start all over on it right there. Which he did, using the same screen assembly since he had run out of these premade no-​warranty screen assemblies. Not ideal. He doesn’t stock enough of these which causes all kinds of problems for customers. During removal a betting person would believe something happened regarding the lamination of the screen, but I’ll come back to this. So using the same screen he tinkered with it, got it to work, many hours later I was able to get the phone, he said it should be good but he’ll give us a two-​week warranty!!! «What?», I thought, but whatever I went on with my day. Normally apparently no warranty whatsoever on parts or labor from CV. So it worked fine for the first week, then the second week the lines in the screen reappeared and the screen started separating from the phone body and delaminating from the base its glued to, he agreed the de-​lamination wasn’t us, but still wouldn’t do anything about supporting it. He said I should’ve brought it back a day or two after he gave it to me so that he could send it back, but it still worked the first 5 days. He offered to do the labor for free but charge $ 50 for a new screen. We said fine but he didn’t have any screens in stock again, so we had to wait for 4 more days, today I called him because the four days are up, but he said the screens he got were junk (red flag) and that it would be another four days for him to get new ones. He also informs me that the price went up to 90 or $ 100 for just the screen and that if I didn’t believe him I could check eBay. I described to him that this was unacceptable and that none of it seemed right to me. He said this was all he could do. Ticked off, I called JF Computer and IPhone in El Cerrito, they answered quickly, sounded competent, have plenty of screens in stock, do the work in 25 minutes, provide screen protector, etc for $ 130. So we’re just going to do that. Never will go back to Victor, I wish him luck, he just doesn’t know what it takes to make a good business I think. You can’t provide cheap crappy parts, profit from them a majority of the time, and not back them up and support them when customers experience problems. Not happy with Victor at all.
So went to JF, Jorge showed us there were pieces not lined up and missing from inside the phone that hold the camera and center the screen thing. He also showed us how the bezel which was coming apart was barely glued together by Victors supplier, and he described that the screen looked poor quality due to color variation in the screen. Apparently good quality ones are very consistent. JF offers 60 day warranty on a first time fix. Since this one had been «repaired» previously he offers a 30 day warranty. Which is the way it should be. I’m sold. Quality matters Victor, and backing it up is mandatory. The JF screen came out perfect. No bs, stories or delays. Just go there.

Victor is so helpful and nice. I have taken many things to his shop and recommended many friends and family as well! He has the best prices in town and no job is too difficult. High recommendations to CV

Stay away! This guy is a HUSTLER for your money. He lies so he can lowball you on your items. His repairs are so unprofessional, I’m talking about potato chip grease and pieces under screens of so called «replaced» iPad screens. He gives a myriad of excuses for how come the compound glue doesn’t hold on iPad screens. This place is no bueno!!!

Victor the owner of CV Communications is beyond helpful. My desktop crashed and he was able to retrieve all of my files off of the computer and back it up to a portable hard drive for a very reasonable price.
Once I got home the hard drive didn’t power on, I called Victor and he told me to come back to CV Communication. Once I arrived he started working on the hard drive and immediately got it up and running. He then checked to make sure it worked on my laptop and all my files where there. Victor even showed me how to reformat the hard drive so I can use it for other things.
Victor is a very down to earth and respectful guy with good customer service skills. Always willing to make his customers laugh and offer incredible prices with a quick turn around time. I definitely plan on going back and telling others about his wonderful work.

Every now and then I like to take my freak level up a notch and watch and/​or record a porn on my laptop. All my dreams of an AVN Award (Google it) were dashed when my laptop crashed and some of us know how hard it is to record and perform your Freaky Tales with your cell phone, no matter how «smart» you think it is.
Victor, one of the Owner/​Operators of CV Communications put my mind at ease when he assured me he would do everything within his power to get my lap top back on the block. I was DELIGHTED!
His services are reasonably priced and done within a timely manner. The shop is easy to locate, small and a Nerd’s wet dream but that means little to me. I just want to know my programs, files, photos and videos can be saved and they were. I’m very pleased with his services and have used them a few times.
Not a 5 Star review because the hours are a bit squirrelly so call before you head out to make sure someone is there.
With his help, professionalism and skill my alter-​ego, Pink Champagne, was up to her old tricks;-)