La-Z-Boy Furniture Galleries

Go to any other one of the numerous furniture stores in Pineville like Haverty’s or go to the furniture store in Hickory.
The GM Manager David Lecher is a LYING jerk. La-​Z-​Boy has the worst customer service ever. I came in and my #1 buying criteria was buying AMERICAN MADE office set. I do not trust having my skin exposed to chemicals on furniture made in Asia. My sales person assured me that the Kincaid line was all made in the USA. It took 3 ½ months for my office furniture to arrive. In the mean time my sales rep was fired apparently. After almost 4 months, I actually called to find out where the hell my furniture was at, and was told it had been sitting in the warehouse, because it «fell through the cracks» because they fired my sales rep. Seriously?!
Finally, the Furniture is delivered and I notice a giant sticker on the bottom saying MADE IN VIETNAM. I immediately called and said this is not what was presented at the time of the sale. I explained I did not want the furniture, but would exchange it if they had anything made in USA. Keep in mind this is all wood furniture and the stickers are still on it and has not been used. The lady at the store said David would have to call me back about it. After 4 calls and 6 weeks I finally got a response from David… via EMAIL! He said he talked with my sales rep, which is a lie because he was fired months before, and said although the furniture was made overseas, it’s fine, so they aren’t replacing or exchanging it because it’s good furniture. What!!! I was LIED TO. THIS IS NOT WHAT YOU PROMISED TO SELL ME.
This set was not cheap, but I don’t care about the price, I just want «made in the USA» like I was promised. I called until David finally picked up the phone. David was the RUDEST persona I have ever dealt with and told me he didn’t care about my concerns and said «Tough, we aren’t taking it back». I really hope he reads this review.
Finally I’ve called corporate several times and they have not gotten back to me. Good job La-​Z-​Boy, you will never see a penny of my money or my families money again.

This store is TERRIBLE. Delivered a sofa they cut while unpacking. Didn’t notice it till they left. Took 4 days to pick up the cut sofa! They were then 3 hours late picking it up! I wanted refund and am still waiting for it! TERRIBLE. Assistant manager says he had no way to contact delivery people for assistance. Lied. In this day and age you can get anybody on the phone, he didn’t want to help. I won’t ever deal with this store again. Please save your money and visit another store or company. This place doesn’t deserve anybody’s business if they insist on treating people this way. TERRIBLE.

I purchased a recliner on 06/​06/​2014 at your Pineville NC store and was sold lifetime fabric protection from Ultra Shield. I wanted to convey my displeasure with Ultra Shield. I had a stain that needed attention and attempted to call the number given on the warranty card and left 5 – 6 voicemails and never received a call back within a four week time period. Finally someone answered and I got the technician on site to clean the chair. We had another accident three months later and when I called to report it they stated this would be my last claim because it was a repeat stain. This warranty is not worth what we paid and the company was rude on the phone as well. I am very displeased with the warranty that La-​Z-​Boy sold me. I am happy with the recliner but disappointed La-​Z-​Boy does business and sells the services of such a poor company as ultra shield. Their reputation is poor and therefore stains La-​z-​boys as well through your association. I am in the market to purchase another recliner but cannot recommend La-​Z-​Boy if they choose to do business with ultra guard. I will be purchasing another product.
Sales ticket # 161 – 31 137

Excellent customer service by Dawn Shaffer! Delivery of the furniture was professional and on time. Thank you for an overall great experience!

Beware of using this store to purchase La z Boy furniture. The sales staff mislead and do not follow through. I was told a manager would follow up, with me but have not been contacted after 48 hours. While I am still positive about the product, I am very disappointed in the sales experience and customer service. We will not use this store again.

If you need a comfy recliner, La-​Z-​Boy has a lot to choose from. It’s a nice sized store and has different sections for couches, chairs, and sofa sleepers. My mom gave me a La-​Z-​Boy leather recliner and I LOVE it!
The prices are reasonable, especially during their anniversary sales (which is going on right now). They also sell room décor, like table stands, vases, etc.
However, either they are not staffed well or they are really hands off with customers. I didn’t get greeted once while I roamed the entire store and even sat in a loveseat in front of an employee at a desk (he could have looked up and at least asked if I was finding everything okay). No big deal though, since the furniture is labeled well.
This gallery is located in «furniture row.» If you can’t find what you want here, there are plenty of furniture stores nearby! I give this place stars for the great recliner, but lost a few for the customer service, so overall a healthy 3 stars.