Jerry Ostow’s Automotive Inc

Hi, I had my car worked on by you and got it back on 8÷19÷2015. It was the Buick Century that needed a core plug replaced. I brought my car in for a leak and I got it back with a leak. The hose clamps were not tightened down. The cooling system was never bleed. The Valve cover vent that runs from the back of the engine with a press friction fit to the air intake was not reconnected and was touching the engine burning. Not only was it not connected, but it was stuck down the side of the engine to look like it was connected. It plugs in under the coil pack… I spent an hour at work in the parking lot running the heat and bleeding the engine. It was so full of air that the temperature was fluctuating from under half to over half while I drove. This was very far from a professional job and I wish it had gone better. I brought my car to you because I didn’t have the time to mess with it, but I needed it fixed. Your company came highly recommended not only by my brother, but also from a long time friend who has used you for years. I really expected better from you.
–Chris

After spending nearly $ 400 on AC repair service and paying my bill in full, I received a call the following Monday saying that I had an outstanding balance of $ 32 for an oil change. I had requested an oil change along with the service, but assumed they had forgotten about it since it was not on my bill and the oil change sticker in my car had not been changed.
I ended up paying the balance, but I was put off by the approach. If someone spends a good amount on a service with the potential for more (my car is an import with over 100,000 miles), you don’t call them and ask them for credit card information over a relatively nominal fee when you are in error. Now, instead of going back and recommending them to others, I will instead take my business and personal recommendations elsewhere.

3 visits for my gf and she never got the noise fixed in her brakes. 65 dollars gone. I had an idle problem, Jerry told me that I needed a new catalytic converter and his price was the best in the area so I went ahead with it. This repair fixed nothing but when they were repairing my car the engine light came on and they told me it was the o2 sensor and that this is why the idle was not yet fixed. They also made led me to believe they weren’t going to charge me for this extra repair but they did. DID NOTHING to fix my car either… He then told me it was my spark plug wires and told me it was going to cost me 105 dollars… This is when I went and got a tune up from someone else which solved the problem… It’s like this guy has too much business and he just makes a guess and lets his 18 year old repair guy mess up your car. He seems nice enough in person but is more focused on being a comedian than actually fixing your car. 5+ visits to him, no repair and 400 dollars gone plus gas from all the running around. Receptionist was nice but never called me back when she said she was so I always had to call her. I recommend looking elsewhere for automotive repair servicing