Crown Honda

I shouldn’t even be giving this a star but I guess we all need ratings, even the worst of them. First let me start by saying I had an 845 appointment time and was promised my car would be finished between 1030−11A. By the Assistant Manager Michele. It is now noon and I am still waiting. For what you ask? An oil change and the wheels to be put back on my car. I brought my vehicle in for a test on my antilock braking system. Learned it was a wheel bearing issue and was quoted an outrageous price of $ 500+ with parts and labor. Funny how I can get the same exact service at the family owned shop up the street and walk out the door for under $ 400. Rising Sun Automotive has been working on my vehicle and family’s vehicles for over ten years. (I was directed to Honda to test my ABS system by then otherwise I would’ve never came). After learning my ABS wasn’t the issue, Honda wanted nothing more than to suck the dollar right out of my pocket. Thankfully, there are still reputable companies with amazing individuals who run them without having to question the level of service. (Or breaking the bank)
Stay far away from here unless you’re under warranty or have money to blow blow blow.
Rising Sun Automotive is 15 minutes up the street and will do you 1,000x better service and have you coming back every. single. time.

They need a course in customer service. Made an appointment and with the exception of the person who greeted us outside no one was helpful. I had to ask someone to help me even though I was standing In front of the customer service person. I only came here because of a recall. Won’t be back.

Heard from auto service management today at 1:30 pm. 27 hours after my call but to me acceptable. Very apologetic and interested in feedback to improve quality consumer service.

This review is based on the Service/​Maintenance Department.
I went to Crown Honda to have my rear brake pads replaced. They said the rotors needed resurfacing, too, so I had both done. I think I received good service for the replacement. But, I was taken aback by the printed list of 8 items they said needed to be repaired/​replaced either immediately or in the near future. Those items are indicated with either a red flag or a yellow flag on a printed list. The recommended repair items range in price from $ 83.49 to $ 524.35 for a total of $ 2,037.53. Strangely, one of the items is part of the regular maintenance service Honda documents in its service manual, but is not until I drive another 15,000 miles. A couple of other items I have had done within the last 2 years. My previous Honda certified garage gave customers a written document of Honda recommended items to check at certain mileage and certain items they recommend replacing at a mileage or time milestone, like fluids and filters. If just a gasket or o-​ring needed replacing, they did only that rather than replacing a part, which I really appreciated. (Follow-​up — another garage recommended a gasket be replaced on one piece of equipment, rather than the whole part this location did.)
I feel most comfortable with a conservative approach. I follow the recommended servicing schedule from Honda and when possible have Honda-​certified mechanics work on the car.
Crown Honda does provide a clean and quiet area for you to wait on your car, with vending machines for small snacks and drinks. They also have a children’s area. They were very pleasant and had the right number of people to assist you as you drive up and check in for your appointment. They carefully covered the seat with plastic and the carpeted mat with a paper barrier. I definitely appreciated that, since the tire place I went to recently didn’t use a paper barrier and put grease on my carpeted mat.

I’m glad I can cancel the extended warranty.
I will be doing so.
However I did not purchase a Honda at all. I purchased a Mazda 5 for $ 12,500 and my bank draft was for $ 15,000, 100%.
Thank you for responding.

We went here with the plan to lease a CR-​V, ready to sign on the dotted line. We were treated with the stereotypical slick sales treatment. A bait and switch on what was advertised on line versus the price they gave us once we came in, $ 4500 higher than what was advertised on the internet. Watch out for the $ 1700 package that includes door edge guards (a $ 6 part) — they told us all CR-​Vs had it and we had no choice. They told us they had a «wall of shame» of other dealers that claimed not to have that package but actually did. We never bothered to look.
After less than an hour, and a «take it or leave it attitude» we left it. And walked out. That evening we ended up actually leasing the car we wanted, down to the exact detail of what we wanted, including all wheel drive, for the price we wanted at ANOTHER local Honda dealer (whose name starts with A).

While looking to purchase a car, Crown Honda was one of my final stops. After entering the showroom I was greeted by a person on the sales team who arranged to have someone help me. That «someone» was Edward Mitchem. What a true delight! Edward was extremely personable, knowledgeable, friendly, and provided top quality customer care. He was genuine about helping me find the perfect vehicle that would be ideal for my needs and budget. While we were together he had to leave for the day for an important personal matter and he colleague Sejad helped the rest of the time I was at the dealership. It is nice that when a sales person has an important matter to attend to that there is cooperation and support for work/​life balance. I highly, highly, highly recommend working with Edward. He evokes excellence and professionalism.

Had a very pleasant shopping experience with two of their sales staff. I was shopping for a Camry or Accord. I was leaning to the Honda. The only problem was you get the configuration Honda wants to give you, not what you want. I wanted the sport, but it didn’t have the available options. That was a problem. I was going to consider not getting the sport to get the options I wanted. But I had to think about it. The price between the Honda and Camry was close and not the factor in making a decision. I was getting ready to leave and they were giving me the print out like all the dealers do. I was 90% going with the Honda and the sales guys at Crown. Then the big man from Lauderdale who can make the big deals came out to talk to me. all he was telling me is how he’s the one that can make the deal and discount the vehicle like no one else. I explained that I was happy he could do that. but I have to pick the car I want first. The money was not the issue. Like a scumbag he points at the two stickers on the car and says how much he can discount. He’s using 3 fingers to point at the two stickers. I had to ask which sticker he was pointing at 2 times before I had to point to each one and ask. When he figured out I was not buying at that time he refused to give me the price the salesmen worked out and walked away. I didn’t want a bottom line price, but wanted to have an Idea of the price of the car that I spent 90 minutes looking at. The Sales guys had a look of embarrassment. I had them get their boss. When he came out, I explained how nice the sales guys were. I also explained they got to witness the big man from lauderdale blow any chance of selling me a car. I suggested they not let that guy talk to any of their customers, unless thats how they sell cars. I did buy a car the next day at another dealer.

Brooks Falzone (my Service Consultant) at Crown Honda is awesome! He responds whenever I send an e-​mail trying to schedule my car maintenance (even late at night or when he is at a bucks game) and he has worked hard to keep me up to date on any warranty items. I really feel that he cares about my happiness with my car & the Crown company. Plus he is there to make sure the process is easy! It’s hard to believe but going to have my car worked at Crown Honda is actually an awesome experience, I can connect to the wifi– Brooks keeps me informed on what is happening with my car and I am able to get work done, drink a coffee relax in the lounge and feel content that I am being taken care of. I highly recommend Brooks as a consultant and Crown Honda as the place to go for your Honda vehicle Repairs!
Plus they even have a resident outside kitty that is sweet to pet.

Buy new car w/​ext warr. Tire wheel and service contract. Called days later to come in and sign another contract because of computer «glitch». Come back for service… guess what is NOT part of purchase, NOT on new contract, yep, the service part. Seems finance guy forgot to add that to new contract I signed, he did not forget to charge me though… He is no longer with company no reasons per Crown honda. This place just gets worse and worse, how are they still in business?

Really want to acknowledge the efforts of Michelle Dessert this week as our service advisor. She actively listened to our concerns re: 2010 Honda Civic. Drafted a appropriate plan of recommended next steps and maintained excellent communication (s). She is the reason we go to Crown Honda and look forward to being repeat customers.
Thanks to her coordination efforts, the warranty repairs were completed swiftly and the vehicle runs like a charm.

Kind of shocked there are so many one star reviews of Crown Honda. I’ve been there multiple times now and always receive excellent service. Most recently, I was in for an impromptu flat tire fix that was completed in an hour (obviously w/​o a previous appointment) and was very reasonably priced. Dai Mara helped me out and was a pleasure to work with. I highly recommend Crown Honda!

If I could give no stars I would…
My husband and I were trying to buy a family sedan and went to Crown Honda to test drive the Accord Sport… A salesmen met us outside and said they only had ONE in stock and went to go find it… He did not introduce himself and was gone for twenty minutes… After twenty minutes he came back and could not find it…
Two days later after test driving the Accord Sport at a different dealer we returned to Crown Honda because the dealership has an affiliation with our bank and arranged a «deal.»
Upon entering, we had trouble finding a salesmen… I believe we got the worst one in the place and will leave his name out (in the past I have written reviews and they were removed because of names). He was extremely hyper and disorganized. He did not introduce himself until we sat to work out the details… I will confess that this happened on Good Friday and my husband and I had been fasting all day (not the most patient).
Again, there was trouble finding an Accord Sport and eventually one was found in maroon (which I did not want). The salesmen then drove us out of the dealership, up US-​19 and to a small back road where he demonstrated some features of the car and then allowed my husband to drive…
We returned to the dealer and provided the certificate our bank gave us with the «deal» immediately there was abrasiveness. He scoffed at our requests and ran to his manager multiple times as well as running outside to smoke his e-​cigarette… He also cursed several times and mentioned that he wouldn’t be making very much money from our «deal.»
My husband and I had agreed on a number prior to arriving and planned on walking out if they did not agree… At one point I wanted to leave on the sheer disappointment in customer service. They also laughed at our request for $ 5,000 for our trade-​in. At one point when things got really heated the salesmen waved the keys in my face and asked me how bad I wanted the car… Excuse me sir, I am NOT a dog nor will I ever but a car from you. It was at that point we got up and left. It was at this point the salesmen then started blurting out ridiculous numbers at us in attempts for us to turn around…
It should be noted that we drove 20 miles North to Courtesy Cars Palm Harbor Honda and requested the same deal which was given to us with a $ 6,300 trade-​in without any haggling or negativity and the absolute best customer service I have ever had at a dealership. I will NEVER return to Crown Honda and will NEVER recommend it to anyone.

I’ve had to come here a lot with my ’06 Honda Si for multiple things. Each and every time I’ve always been taken care of and was never rushed when going for a ride along with a technician to duplicate a sound my car was making.
I’ve had a re-​call part on my car as well and was swooped in right away to have it fixed. There is now a re-​call for some of the areas of paint on my car. Sadly the front end wasn’t covered because of what year it was. Joe had told me that he would contact the people at Honda asking for permission to cover the front end because of how severe the paint damage was according to the guideline of paint damage extent. I feel that he went above and beyond by doing that!
Daimara Morrill is a service consultant at Crown Honda and is tip top and always prompt with calling you back. Moat of all she is honest about selling me only the parts my car needs and not trying to replace a bunch of things that don’t need to be done. I always deal with her every time I come to have my car serviced and I recommend others to seek her out as well!
I love my Honda and love Crown Honda!

I had a scheduled appointment no one came to greet me as I pulled up which was fine as I was. 15 minutes early. I waited a total of 50 minutes still not one service representative met with me. I had made this appointment a week and half prior. A service tech came by and asked that I move my car to make room for others this is waiting 1 hour 37 minutes to get waited on. I said sure and just left as he had no idea when someone would meet with me. The last thing I get is a voicemail saying I missed my appointment if I wanted to reschedule. No wonder this dealership has so low ratings. I will call Honda customer service and voice my concerns next week.

Worst time estimation ever. 15 minutes means 2 hours. And no one updates you on what’s going on. I was there for 6 hours and talked to someone maybe 3 times. And only because I went and found them. I live down the street from them, but will find another dealership for service.

Zilch. Zero. Nada. That’s how many stars this place deserves.
Let me be clear, I understand having a bad day. But I have now tried getting simple oil changes here on three separate occasions and all have been awful experiences.
Don’t bother making an appointment online. They don’t save your spot and they lose the information anyways, so it saves no time whatsoever.
First visit took 2.5 hours for an «express» oil change. The day after, I drove to visit a friend out of town, and heard a scraping under my car. Naturally, they had not secured the liner properly after finishing up the work. So on a Sunday, on a rural stretch of U.S. 41, I had to find a shop to fix my car. By some stroke of luck, I did. I called Crown to sent the bill to Crown, but it took repeated contact over several months to receive compensation for the work.
The second «express» oil change also took between two and three hours to complete.
The third — and final– trip there was the worst. I spent nearly five hours in the waiting room… again for an «express» oil change and a basic transmission procedure I was told would take «half an hour– at most». I even showed up and was checked in half an hour early! The hours stretched on like legalized torture. Their delay forced me to be late for a Friday evening event, and instead of suggesting I get a loaner car, they continued to insist it would just be «another 15 minutes». When I left, they didn’t charge me… but I don’t care. I am still furious when I think of it.
Yes… that means I’ve logged many, many hours on their cold, hard, plastic chairs, playing Angry Birds on my iPhone. Their only saving grace is the WiFi.

I had a recent service to Crown Honda on Feb 10, 2012. This is how my visit went:
2:10 p.m.: arrived on site, signed in and waited for the service representative to come and complete my paperwork. Sat in the lounge and waited for the service representative.
2:25 p.m.: Service rep came and completed my paperwork. Returned to the lounge and worked on some paperwork that I brought with me.
3:15 p.m.: finished my work, checked my phone and wondered how come my service representative did not come and check up on me. Got up and grabbed 2 magazines
3:30 p.m.: finished first magazine, checked my phone again, told myself that I would wait 15 minutes to see where is my service representative.
3:45 p.m. went to service receptionist area to check if my car was ready (it was) and asked if I was going to be checked out. Saw three other representatives standing around in the lobby area. Receptionist disclosed they were going to check on my service representative and get my paperwork.
3:47 p.m.: was informed that I had to wait on another service representative to come and check me out, but that service representative was with another customer.
3:50 p.m.: was approached with another service representative and gathered my paperwork. Was asked if I wanted additional services on my car. Was informed my original service representative took a lunch break at 3:15 p.m. (the original service representative did not inform me and I was kept waiting).
4:00 p.m.: Was checked out from the service receptionist area.
This is an overview of how my recent service visit went. It was horrible and poor. From the scale to 1 – 10, ten being the best, I would rate it a 0.

Complete disappointment. I made a reservation online and received both an email confirmation and follow up phone call confirming my appointment. When I arrived — you guessed it — my appointment was nowhere to be found. After a 30 minute wait, the rep comes to take all of my info that had been provided online and inquires about the work I needed done. He informs it will be 30 minutes at most for approximately $ 35. I could live with that.
45 minutes later, a different rep comes out to tell me that the first guy was incorrect — it was more like $ 150 for the work. We are talking about tapping two bolts from the license plate holder — that’s it. This wasn’t reconstructive surgery. So almost two hours wasted and I didn’t have the work done for such a ridiculous price. Having received service for this Honda at dealerships in Illinois, Colorado and California, I can honestly say this place is a disgrace to the brand.

Absolutely horrible… we showed up to sign the papers on a Honda Element and they brought out a DIFFERENT CAR after a week and a half of negotiations.
«You’ll like this one better!» they said, with a straight face as we walked up to the car in disbelief. (It had a broken windshield, trashed interior and body damage which was rusting!!)…
Classic bait & switch… completely unethical. Better Business Bureau will also be getting a full report. I could also go into all the hoops they made us jump through for financing, etc… all the while knowing they had no intention of selling us the car we had test driven.
I am actually in stunned disbelief that these type of business practices still exist. They have a «code of ethics» on their wall which isn’t worth the paint it took to apply it. Crooks is too polite a term for these folks… outright lies and deception… shame shame shame.
Karma, however, is a b*tch, and these heartless, soulless people will have to deal with the universe at some point.