Concentra Medical Center

Very convenient and easy way to get my son’s ear ache checked. The front office was very nice even as my son was crying, and they even changed the TV show to a kid show without us asking. The wait was a little long, but there were a couple other people waiting and it looked like only 2 doctors. But when we got in, everything was great. The doctor was patient and spent time with us and wrote my son’s prescription quickly. (Usually they call it in to the pharmacy but their internet and phones were down.) I usually go to the CVS minute clinic for these kinds of quick fixes for my kids, but I would definitely come back here again.

Correction 3 and half hours I could have done a lot in that time. The reception held out hope (lied) that it shouldn’t be much longer.

It took an hour and a half to get registered. Alejandro dragged his feet through the whole process. The girl next to him registered two people and got them in by the time he was halfway through. Also, he didn’t know what a scalpel was.

These people are awful. I steped on a nail early in the morning while working on my own fence at home. Couldnt take care of it at that moment so I went to work and then when I was done I went in. While I was working I had my girlfried call my insurance and find out an urgent care center where they would accept my insureance. They told her that Concentra Medical Center did. So she called them to verifi and ask how long the wait would be. They told her that yes they do accept my insurance and that the wait at the current moment was about 1 hour to 1.5 hours. I was close by so I went there. I went in and spoke with the same girl my girlfriend spoke with. She remembered my girlfriend right away. She had me sign in and take a seat. After about 45 min I went up to see if there was anything I could do to speed up the process and start filling out paper work. A different person asked me if the injury happened while I was working on something so I said yes. So she handed me whatever forms I had to fill out and then I went to fill them out. While I was filling them out, one of the forms were for workers comp. I went up to the same person and told her that this was not a workers comp case and I think she gave me the wrong form. She told me «Well you told me that you did this while working. SO it has to go through workers comp.» I told her «No, I was working on my fence at home and not at work. You asked me if this injury happened while I was working on something and I told you yes. Not if this injury happened while I was at work.» The manager was next to her and she steped in and said «Becuase you said it happened while you were working on something that means we have to do it through workers comp. We cant change it now, thats against the law.» They still didnt want to believe that this happened to me while at home, not getting paid and working on my own fence. The manager and I went back and forth for several minutes before I got upset and asked if there was anything they can do through my regular insurance. When she said yes and asked me what insurance I had, SHE told me that they dont accept my insurance. The exact opposite from what my insurance said to me and the girl that spoke with my girlfriend said to me. Just so I wouldnt have to wait at another place I wanted to know what it would cost out of pocket to pay to get my tetnus shot there. They told me just to see the doctor it would be $ 150 plus whatever the shot would cost. For that I would just go to emergency urgent care and pay $ 100 with my insurance. I was so upset that I just waisted 50 minutes of my life there. I just left. I ended up going to another place not frar from my house and it only cost me $ 15 and I was in and out in 20 minutes at 6pm. Ill never go back to this place and will never speak well of it.

I’ll do anything I can to avoid going to the doctor, less alone urgent care; however, over a long holiday weekend, I was in some stomach pain (post third world country travel) and wanted help ASAP.
I was happy to see only a couple people waiting when we walked in but still ended up waiting about an hour to be seen. I’m used to long waits at doctor’s offices so wasn’t too bothered. What did bother me was the overall attitude of everyone working there from the front desk to the doctor I saw. I don’t know if it’s because they weren’t happy to be working over the long weekend but I’m sure they’re used to working funny hours… The front desk person couldn’t really explain my insurance benefits to me or simply didn’t want to, the nurse didn’t want to bother taking my weight, and the doctor’s prescription was basically to see if I feel better in a couple days and if not, go to my regular doctor (and I ended up at my normal doctor a couple days later for real treatment).
It was really discouraging after taking a couple of hours out of my day to hopefully get some sort of answer, all to walk away with nothing but frustration. They called a couple of hours later for a diet recommendation to maybe ease the pain, which I can only imagine they Googled after I left.
Overall, I was hopeful upon walking in as it seemed like a nice place in a good area; however, I won’t be returning.

I came in with my 13 year old who was feeling extremely poorly. We were one of only a few people at Concentra but waited over an hour and a half. We listened and waited while a lady on crutches, who btw arrived in the front waiting area at least 20 minutes after us, was brought back, put into the room next to us, seen, given X-​rays, re-​examined and dismissed. When the doctor finally strolled in, he asked my daughter if she had fever or if any associates or co-​workers were sick. Helloooooo– did you even glance at her chart? She is 13, you knucklehead, and the nurse took her temp over an hour ago– both of these facts were on the chart he quite clearly ignored. How some people keep their jobs is a mystery to me. When the doctor sensed my annoyance at his lack of any knowledge as to my daughter’s condition or chart, he audaciously became rude. When I asked how much longer it would take for a shot to be given (she had strep), his response was that the nurse was busy and would be come back when she could; he then turned his back and closed the door without another word to either my daughter or I. No instructions were given to us about what she should or should not do, nor did he bother to wish my child well. Again, she is 13, had waited a very long time, felt horribly and got treated as though she was a nuisance vs. the sick girl she clearly was. CVS minute clinic beats this place to death but unfortunately closes at 7pm. I’d recommend ANY other urgent care over this one. Two thumbs way down. Avoid Avoid Avoid!!!

We went on a Saturday about 130p. Waiting room almost empty, which seemed like a good sign. The receptionist was friendly& professional. After a few minutes of waiting someone who I assumed to be a nurse came out from behind the counter and shouted across the room to a patient about why his paperwork so old. The guy shouted back some answers, personal ones, it seemed… a few minutes later, the same nurse came out and said «Yo, let’s go !» to the patient. Weirdly unprofessional& rude, also uncomfortable for the rest of us. The nurse who saw us after about a 30 min was kind and professional. The dr. Did not come in for 1 HOUR after that & when he did it was with no chart, & empty handed. He leaned against the door& crossed his arms and looked like a scared chicken. After about 1 min after my friend described her symptoms he basically said she was having anxiety & there was nothing he could do bc he was afraid of going to prison. At least that’s what I think he said bc his English was broken& barely intelligible. When I asked one question, he turned to me and asked me to leave despite the fact that my friend said she wanted me there bc she was having trouble speaking. So, 3 h hours & $ 160 for a 5 min discussion and no care.

awesome, awesome, awesome service. center medical director dr. john badell and the entire staff provided me with the best customer and medical service ever. it is an urgent care so on any given day expect a wait even if you had a returned check-​up appointment. oh, free coffee!!! thanks crew, bev

I had the misfortune of needing urgent care services a couple of times at the end of last year and this looked like a good bet. It’s a nice looking office. There are a lot of people on staff, but somehow, even when there are only 2 or 3 people in the waiting room, it takes forever to be seen by a doctor. The receptionists always seem to think it’ll be 10 or 15 minutes, but then you’re there for 45 minutes. Worse than that, once you finally get inside and a nurse takes your vitals, you wait just as long for the doctor. The phone service in there is awful so you can’t even entertain yourself on your phone, you just have to sit there waiting for the doctor to finish the friendly conversation he has going on next door. That’s another thing, the walls are paper thin in the patient rooms, so if you care a lot about your privacy, try another urgent care.
I saw a couple of different doctors there over my few visits. They were adequate; I wouldn’t really complain or rave about the care. What really earns a one star review from me has to do with lab work. For most people with insurance, a visit to urgent care incurs a flat co-​payment fee for whatever services are rendered. In fact, most urgent care centers have a flat fee «menu» of services for those that are uninsured. You are supposed to pay what you expect to pay. However, at Concentra, I had the misfortune of needing lab work the few times that I went. Unbeknownst to me, their lab analysis was not done in-​house. It was sent out to be done by either Quest or LabCorp. Now, my insurance card clearly states that my participating lab is LabCorp. But twice after my visits, my labs were sent to Quest. To my anger and confusion, several weeks later, I received a bill from Quest.
Thus began the saga that followed my urgent care visits. After I got the first bill, I called my insurance company and they washed their hands of the matter. So I called Concentra, about a dozen times… Every time I asked to speak to a manager, they would send me on to someone different and I would explain my situation and they would tell me they would take care of it, but in the end, my bill was still sitting there unpaid. Finally, after a few weeks, they called and took responsibility for the first bill. When I got a second bill for the same problem, I tried to get ahold of the manager again and once again, explained my situation. Thereafter, everytime I called, I was told she would get back to me when it was taken care of.
After waiting a couple of weeks, I decided my wasted time was not worth the $ 40 Quest bill or the possibility that it would be sent to collections, so I paid it myself. But what is worth my time is sharing my experience so it doesn’t happen to others who may incur larger charges because of the same sloppy work. There is no excuse for this. If your job is to send patient labs to the correct place, you can’t just take a ⁵⁰⁄₅₀ chance and send it wherever you want. But that’s the kind of inconsiderate, shoddy bullshit you can expect to get at Concentra. After you spend 3 hours of your afternoon waiting to see a doctor, that is.

This clinic is poorly run. There weren’t too many patients, yet my wait was an hour and a half! While clean and shiny, the service and care is poor. I have yet to receive any news about the radiologist’s report concerning my fracture. AVOID this one and go to the many other available clinics in the area!

Great and fast service by the staff especially Robert Trujillo and Dr John Badell. Wanted to thank them for fixing me up and getting me out of there quick. I hope I don’t have anymore accidents but if I do I’m coming here. Sorry Baptist!

Extremely clean and nice. Everyone there was so professional and helpful. I was in and out quickly. It was such a great experience

Avoid this place. They told me there was no wait. I think they say that to get you to come in. When I got there 5 minutes later, there was a 1 hour wait. It’s been 3 hours now and I am still waiting to see a doctor. Terrible to be sick and have people lie to you. Helpless. Stuck. Horrible.

The facility is clean but be prepared to wait!
I have been there 3 times and each time it was over an hour before I saw the doctor and the last time I waited 3 hours before I saw the doctor! Not exaggerating here; it was 3 hours before I saw the doctor.
I suggest that when you go, bring a book to read to deal with the wait — maybe «War and Peace»!

Wow! Wonderful, friendly, and professional staff. They make you feel welcomed. I went due to a laceration on my right foot. Although I was nervous, the male nurse and Dr made me very comfortable. I am definitely returning to this Urgent Care if needed in the future! ;-)

I accidentally chopped a piece of my pinky off and I cannot stress enough how terrible I am with blood and pain. I decided to go to concentrate because I knew the ER would make me wait way too long and I defiantly thought it possible to bleed out from the pinky. As soon as I walked in with my «emergency» they took me straight into a room and attended to me. After being there for less than 3 minutes I was seen by a doctor. They never once made me feel like my «emergency» was not really an actual emergency. They dealt with my loud screams and cries and soothed my the best they could. My stitches are healing well and no infection or side effects have arisen. I am looking forward to returning for my check up and I now know, with or without insurance I will always go to concentra for all my «emergencies».

Yesterday morning, I had a minor accident with a door and my ankle. Immediately, I thought of looking up a nearby urgent care since the hospital’s emergency room are usually crowded and slow. I was pleasantly surprised this center was open before 9 am. The attendant at the front asked if the bleeding was controlled (it was) and gave me the required forms that I promptly filled out. I was thirsty and hungry so the bottle of water & pretzels provided were right on target as I waited to be seen. After about 10 – 15 minutes I was weighed & pressure taken & placed in a room. A pleasant male nurse took my medical history & made small chit chat about my accident & assured the doctor would come by soon. And he did. Dr Badell came in & put me at ease with his explanations, thorough examination & directions to the nurse to flush the wound in preparation for stitches. I didn’t feel rush & appreciated the time that the doctor took in sharing & connecting with me as a patient and as a person. He also has a sense of humor. The preliminary cleaning & anesthesia shots hurt & I instinctively reached out to what was nearby. (The Doctor’s hair). He calmly replied that I was free to pull his ears also. I got about 5 internal & 10 external stitches. The wound was wrapped and I was given a tetanus shot & verbal & written wound care instructions. Not that I want another medical emergency that requires a repeat visit, but I know that if I were to have it there is a nearby competent urgent care center where I will receive excellent medical attention & TLC that is often needed when these emergencies arise. «Above & beyond the call of duty»

I walked in at 9am on a Tuesday morning, and was in the waiting room less than 20mins before being seen by the DOCTOR, not a nurse, THE DOCTOR. Extremely thorough, helpful, kind people. The place was clean as could be! The biggest plus was that they all spoke English. Since moving to Miami I have bounced around from Doctor to doctor trying to find one that communicates clearly, and I’ve had zero luck. I’d rather go back to this place any day for a quick solution to a cold or belly ache than my regular doctors office.

Love this place! Just recently found this place after looking for a walk in clinic that took my insurance and I’m happy it was them! They have weekend hours! So I went on a Sunday around 12 and I was the only one in there, I got seen and taken care of within 30 minutes and the best part? Everyone there understood what I was saying because they all spoke perfect English which is nice for us Miami dwellers who don’t speak Spanish (I know we’re far and few between) the doctor was amazing! Love, love, love this place!

I agree with the other reviews that they do offer good service. It is a bit disappointing that while you are in the waiting area the staff member ask you in a loud voice «what are you here for ma’m?» … I wasn’t there for anything major but just to get a PPD read. They asked the same to another young woman like myself and she answered her concern by standing up from her chair, and going to the desk to answer the question quietly for privacy. that’s why I am giving only 3 stars. As a health care professional, I know privacy is important and I don’t think it is professional to ask a patient what is their concern by yelling from the desk to the sitting area. Other than that, they do offer good service. The nurses there are professional and polite. And the doctor there is handsome.