Pep Boys

I have been to this location twice and love the fact that I’m attended to quickly with my car on the jack right away. Sean White is an reasonable and easy to work with manager. He explains the car issues clearly and recommends solutions with reasonable prices. I would surely recommend them for your auto needs.

Great place and great service. I found a new place for my tire installs… Thanks

I normally order my own tires and have had the crew at the Pine Brook Pep Boys install them for me, never an issue. Just picked my truck up yesterday after having some A/​T tires installed and an alignment done. Since it’s an old truck, a couple components broke during the alignment, but Sean was in contact with me for every step and got my approval before going ahead with the work. Truck drives well now, glad to have my new tires on.

I have taken my car here to get an oil change. You will be waiting a while so don’t expect to be done in 15 minutes. The plus is that you don’t have to have an appointment and they are friendly. They do a good job and they don’t try to upsell you on every possible thing.

Worst service
Went in September 2015 and they purposely got battery replaced to pay $ 200

Ordered 4 tires from
and was recommended this location for installation. It was also one of the most economical places for installation, disposal, balancing, and alignment.
Extremely satisfied by the professional behavior from the front desk executive. They stood by their commitment. Dropped off vehicle at 9am and requested them to complete the job by noon. Got a call of completion within the promised time. Also, was recommended to change vipers given the winter was arriving — great suggestion!
I will return for more services ⁵⁄₅!

Exceptional quality service by professionals. Sean the Manager, as well as his staff, were polite and responsive.
They knew what they were doing, reasonable prices, and all explained in honest terms.
I’d inherited three vehicles when my father recently passed (Sean expressed genuine condolences) and will be having all serviced by Pep Boys. I highly recommend.

Stopped by after realizing it was about time for an oil change. Workers and mechanics were relatively friendly and welcoming. I was in a rush, so they had extra hands to help finish the job. Overall, very satisfied and will likely be back.

Been servicing… repairs. Parts. For 5 different Vehicles since the week this shop opened…
From scheduled visits to emergency repairs. PEP Boys Pine Brook. Always a pleasure to have been their customer and friend.
Corporate Should be proud.
.

Went in for an oil change. They tried to sell me synthetic and I advised them my car has used regular for years. They refused to service it unless I used synthetic. Crooks! I walked out. Front desk guy was so rude and nasty.

I’ve been to a lot of shops but I must say this Pep boys is killing the game. I was here yesterday and Luis the asst manager was super helpful with getting me the new tires I brought from here and getting them on the car quick and easy, they showed me some issues that needed to be addressed and didn’t have a problem when I didn’t get the extra done here (DiY guy). I came back today to have them fix my alignment .Luis wasn’t here but in steps Sean the manager and doesn’t drop a step with his customer service and after the alignment is done Orlando explained the process to me showed me the before and after measurements making me feel that VIP status. The other stores in the area need to look out cause this shop got your number.

The Pinebrook NJ location is professional and a well managed store. The leadership of Sean is obvious and it cascades to the employees. They are knowledgeable, honest with great attention to detail. It is my «go to» location for repairs. I recommend it highly.

Walked in for oil service and the store manager Sean White was very courteous and quickly checked me in. He reviewed everything and the service was promptly completed. I would recommended this location.

Went there yesterday for new brakes. Sean is a great manager. Brought my car in within minutes of me arriving. Orlando advised that I needed new calipers which I had a feeling I would have. Sean got right on the phone and had the calipers delivered within minutes. Orlando finished my brakes in a timely manner. He also did a fantastic job. No more grinding or squeaking. Sean and his team are top notch. Highly recommend taking your car to him. Thanks again Sean and Orlando!!!

First time I came to this location was to have an alignment and tire balance done. Luis helped me out and before anything he looked at my tires and told me to not waste my money, to get new tires and then do the rest as it wouldn’t fix my pulling and instability on the highway. I knew the tires were bad, I just kept trying to put it off. In any case, I found a good deal online for 4 new tires so I made the appointment. However, I made the appointment for the store down the road by mistake, but Sean didn’t turn me away. He canceled my original appointment and went and picked up the 4 tires from the other store. While it did take a little long, that is totally my fault for going to the wrong store. They managed to squeeze me in, so the wait was not a bother to me. Sean kept me updated throughout the process and minus a few hiccups (my cars fault) he and Luis got the 4 tires installed and the car aligned perfectly. He gave me a small, but very appreciated, discount on the alignment and I was on my way. I have been driving a few hours now, and the car drives like a whole new vehicle. No more pull and it tracks perfectly straight. I have had a million alignments done before and they ALWAYS leave the steering wheel slightly offset to one side. This is probably as close to perfect of an alignment as one can have. I have had some pretty bad experiences with other Pep Boys locations, one of which just closed a few days ago from what I assume was the horrible service. While this location is about a 25 – 35 minute drive away from where I live, I will gladly be taking my vehicle back to them for the upcoming brake service I want to do in May. Totally worth the drive!

Very poor in fixing car problems:
My car broke down in 4 hrs after mechanic replaced battery. The Car would not start back at all. Wasted $ 160 and on reporting to office Sean manager rudely said to drive to pep boys if I needed to refunded
Horrible place to visit. Highly recommend to not take your car pep boys pine brook nj

Excellent place for tires and service. Better prices than other shops and broader selection too. I shopped around and saved $ 70 on 2 new Continental Pro Contacts. Fast courteous service. Highly recommended.

After a crazy morning on New Years Day, I brought my car to this location. With some luck, they were the only places open at 9am and immediately took my car in for an inspection. Our Mechanic, Joe, informed us that our car needed repair and guided us to the best possible solution so that we would not be ripped off. The rest of the staff was nice to us and offered us coffee while waiting for the next steps to continue with our day.

I stopped by this place and these guys were AMAZING!!! Both Sean White and Orlando were GREAT!!! These guys were honest and they helped take care of all my issues all for a great price!!! I would recommend them for any work you need on your car!!!

They do not know what they are doing. I’ve come in there to pick up my car a half hour before close and had to wait for FIFTEEN minutes before someone came up front. As with the other Pep Boys I’ve been to, they’ve tried to double charge for a diagnostic.
If you are having car problems, write down your car issues on individual strips of paper. Crumple them up and place them in a hat. Then pick out one at random. This is more effective than taking your car here.
Avoid at all costs.