Music Road Resort Hotel

I liked the Music Road Hotel I had a easy check in the give you a booklet with things to see and coupons, the rooms are spacious and clean, staff was very nice and friendly, beds were very comfortable and rooms are very roomy. The pigeon forge area has lots of things to d, but we were only there for 1 day so we couldn’t do much. The hotel also has a free breakfast which is nice, indoor pool open 24 hours, a outdoor pool with waterslides, arcade, conference rooms, and the rooms have balconies.

We stayed at this hotel for 2 nights. Pigeon Forge was a stop over for us, we specifically went there because of the Titanic Museum. Our main vacation was in Savannah. The hotel was ok. It wasn’t bad but it wasn’t great either. Beds were comfortable, staff was good. BUT The staff who were taking care of the breakfast were not that friendly, they seemed very stressed out! Watch out, they will run you over! The coffee was not good. The only thing that I would eat was the biscuits and gravy. I tried to eat the eggs but they were not good. Bacon was not bacon, not sure what it was. I can see that they did try hard to make everyone happy and I do want to recognize that. I’m not saying I will NEVER stay there again, I will look into it again if we come back to TN. I did love the location! The biggest downfall was the elevator!!! Oh my goodness!!! We learned right away, TAKE THE STAIRS! The elevators were extremely slow. Not sure what was going on, the staff did know but they did not take any steps to explain or even apologize. I’m not angry about that just a little confused. We took the stairs every time, no problem but then it was time to check out… Oh boy that was a very eventful experience!!! We had a cart to load all of our luggage, filled all the way to the top! We stood there behind another family for over 20 minutes. They finally got on one but did not have room for another, not a big deal, right??? Oh my, it was awful! I decided to take one of my sons with me to get the car and get ready for my husband and my other son. It was taking forever! So I decided to grab the elevator and go get him! It was so frustrating because we were in the second floor!!! In hind sight we should have just unloaded it and taken a few peices of our luggage down at a time but… WHY SHOULD WE??? All I could think about was the elderly and people who couldn’t not walk stairs. What about them? For me to go get him was absolutely ridiculous. I figured out right away what was going on. This elevator was skipping floors that had people on it. We could hear them as we went up and then down again. The hole process to go down 1 FLOOR WAS 45 MINUTES!!! And that was only because I grabbed an elevator to go get him!
Please management, look at these issues and please fix them! We did stay at the hotel and not the inn so I am not sure about that building. This hotel has great potential! I would love to come back and visit but I won’t if these problems are still there. I gave it 3 stars because the entire stay was not awful but it wasn’t great either.

Calling this a resort is a stretch for sure, it’s OK but nothing fancy and has a cheap feal. Also have to ding the breakfast, it was about the worst eggs and bacon ever. Having said that I still give it 4 stars, very clean and beds were really comfortable. Pool was OK, outside pool looked better, but it was too early for us to use it.

Wow!!! Incredible hotel. From booking directly through hotel to nice rooms, good breakfast, super clean hotel. They make you feel special and go extra mile to take care of your needs. I highly recommend this hotel to everyone who wants to enjoy pigeon Forge more! Excellent on everything! They are the best of the BEST!!! I definitely go back. My daughter and I loved their pool and game room. Thank you again to make our trip special and unforgettable.

Very clean. Great pool. Amazing breakfast. Only complaint i didn’t get to walk thru my room to ensure I didn’t forget anything before maid was cleaning room.

We stayed here just this past weekend. The outdoor pool was awesome. The kids loved it. It’s basically a miniature water park. No, it’s nothing fancy but much better than 95% of hotel pools out there. The room was nice and clean and the staff was pretty courteous.
The breakfast was actually better than most. They actually put some effort into providing a decent meal. That’s all my family could ask for.
The location is pretty continent, too. It’s only a couple of miles from everything so you’re never far from anything.
This would be our first choice next time we visit Pigeon Forge, definitely.

I booked a room here based upon so many positive review on the internet. It was a fine room. Let’s say 5 stars means it blew my mind, 4 stars means I like it and would go back, and 3 stars means I liked it but wouldn’t stay there again. For me Music Road is a solid 3 stars.
Our check-​in process was smooth and the lady was super nice.
Our room was fine BUT I found a small curly black hair next to a black bug behind the little soap dish in the bathroom. First of all, I have a small black hair phobia because they look like … well you know what they look like and I also have a bug phobia. I seriously spent 30 minutes googling picture of cockroaches just to make sure it wasn’t some weird Smoky Mountain roach — it wasn’t — but this just totally turned me off. I kept my shoes on the entire time I was in the room and I kept looking around for more creepy crawlies. I didn’t see any other dirty areas but that first impression was just too strong to overcome.
The pool area was fine. We were drawn-​in by the idea of the lazy river but we never actually used it and pretty much every hotel in the area had some sort of cool water feature. There are just sooo many options.
It was nice that they offered hot breakfast in the breakfast room. The breakfast was just so-​so. The eggs were not edible but they offered cereal and oatmeal and hot coffee. They also had apples and oranges and plenty of juice options. Both days they served paper-​thin bacon and sausage and biscuits. It was what you would expect from a hotel breakfast.
The hotel was about 10 minutes from Dollywood. It was a really easy drive. Just straight down the main drag and turn left. It’s easy. The hotel is basically right across the street from the wax museum if you know where that is. It was a great location. Close to tons of go-​cart options and museums.
Also, there are actually TWO properties that are across the street from each other but connected. We showed up and were pointed across the street to the Inn. The lazy river is actually at the Music Row Inn. The Inn also has a fitness center, indoor pool, waterslide, breakfast room, and a hot tub.

We stayed here over the weekend along what seemed to be a youth convention. Now I will say that the service at this hotel was absolutely outstanding — I’ve stayed at much more expensive hotels and can say that the Music Road Hotel staff was up to par if not better than some of them.
Environment:
We chose to say here instead of the Inn because it seemed like it had better views. The hotel itself seems a bit — outdated but then again most of them are in the area. Our room was VERY spacious so no complaints there. We had some issues with the hair dryer and sink but the maintenance guys showed up within 10mins if not less.
The location of the hotel itself was very convenient. You have to know where you are going or you can easily pass by it. Once you have your bearings of the area then you will come to enjoy the location of the hotel. It is centrally located within the main attractions in Pigeon Forge but no located right on the main road so you don’t have to worry about noise from the traffic.
Now comes the bad part. As stated before there was a youth convention of some sort staying at the hotel. You combine young teens, weekends, and an indoor pool open ²⁴⁄₇ — the hallways come to get extremely noisy… even at 1am. The somewhat thin walls of the rooms is the only thing holding this back from being a 4star.
Speaking of pools — it was too cold for the outdoor pool to be function but it did look very entertaining for young children. The fact that they also have a ²⁴⁄₇ indoor pool was very nice minus the young children running around.
If you’re looking to find their fitness center it is located across the street at the Music Road Inn.
There is also a small convenience section located near the front desk in case you need to purchase toiletry’s or Advil.
Service:
As stated before the service was amazing.
Food:
One of the other reasons we chose to stay here was because they included a continental breakfast. They served eggs, biscuits and gravy, pastries, cereal, and breads (toast, bagels, etc.) I will say the biscuits and gravy were a nice change from your typical waffle you get at other places. It was very convenient.
I would recommend this place again — assuming there are no youth conventions.

This is probably one of the best hotels in Pigeon Forge. I couldn’t believe how nice the staff and hotel really was. This isn’t the most elegant place, but it sure feels nice and accommodating.
The staff is very friendly with smiles and, «How are you today, Hun?» Where I come from, Wisconsin, this was new. Not used to that! They are willing to help also. Our refrigerator wasn’t working so we called up the maintenance man and within 5 minutes, here he comes with a new fridge and replaced the old one within a good ten.
The breakfast was better than expected. Biscuits & Gravy, eggs, bacon, cereal, bagels, toast, muffins, yogurt, fruit, homemade cinnamon rolls, and different kinds of juices! Unbelievable.
The pool is absolutely huge. If this hotel is completely full, the indoor and outdoor still wouldn’t even be that busy. The outdoor pool has a diving board with 9 feet of water so you can obviously dive. The waterside isn’t anything fancy, just something for the littler kids, or even every one, I guess! It also has one of those umbrella things. A cabana to relax under the shade and get a piña coladá or something to eat. The lazy river is very warm which feels very nice — perfect. Very nice and relaxing. The indoor pool is a indoor pool, nothing fancy. Perfect for families.
This hotel is VERY clean. No need to worry, you won’t find band-​aids in the pool or around it. The locker rooms are spotless and so are the rooms!
If you are a family wanting to come down here, you want to stay here, it’s perfect. I would know… I’m 14 and I loved it.

I just stayed at the Music Road Hotel for a week and brought a group for a conference. They have very high expectations and stayed Thursday-​Saturday. They, and I, couldn’t have been more thrilled about the stay!
The staff was very accomodating, always had a smile on their faces, and seemed genuinely happy to be working. This applies to the hotel and conference center staff.
They offer a free breakfast at the hotel that’s delicious! Eggs, biscuits, gravy, cereal, pastries, bacon, and yogurt! We had a catered breakfast from a separate company from the hotel (chef’s catering, which I wouldn’t recommend) and I would always go to the free hotel breakfast instead! ! Fyi, if you do bring a conference here the hotel will help you choose from a variety of caterers, they don’t just have one.
The rooms were consistently clean and if there ever was an issue (for example, blown circuit or needed extra towels) the staff was very quick to resolve the problem.
Finally, the nature surrounding the hotel is magnificent. You can walk along the river and feel like you’re in the middle of no where (which I mean as a positive, since Pigeon Forge is touristy) and there are multiple balconies and sitting areas for you to enjoy. I can’t forget about the pool, its great for families and looked like a lot of fun!
Give this place a try, you won’t regret it!

It was nice and clean. Your stay includes breakfast. The biscuits and gravy were consistently good. Our 5^th floor room had a good view of the mountains and river. It was quiet and the service was good! This hotel was not our first choice, but we had a nice stay.