Ross Dress for Less

The worst experience ever. No clothes on the racks but an abundance of associates chit chatting with Loss prevention while there’s 9 customers and only a cashier for returns. Loss Prevention is calling over loud speaker that jewelry dept will be closing… now only of she would use that loud speaker to call some back up and quit having a full on conversation to the only cashier while she’s «attending» to a customer. You’re better off at the swapmeet.

I would give it zero stars if I could. Why? Because the customer service is VERY POOR. Me and my aunt came in tonight every happy, in such a great mood. As we got to the line to pay, the cashier named DENISE ask us to remove our own hangers. Wth isn’t that her job? But we still did it anyways just to get things moving quicker. As soon as it was our turn to pay the snooby, rude, moody, i don’t know know how else to describe her was supper rude. She was aggressively grabbing our merchandise and throwing it in the bags. Not even trying organize it nicely but literally throwing it. We asked for a separated bag because we purchased house appliances and clothes. So what does the lady do? She throws us some plastic bags in our bag for us to separate it our selves. Who does that? We asked to speak to the manger and all he said was «I’ll speak to her» not even an apology. NEVER coming back to this location and I highly recommend that you don’t either. If you do you will be treated like trash. Really upset!!!

Great prices, always find my shoe size here only time I had to return some shoes is cause the size 14s were way to tight. Besides that love the clearance section.

Poor customer service! I went it was greeted by security, nice man! But then when I purchased my items the register girl didn’t remove the sensor so I had to go back when the alarm went off. After that they couldn’t get the sensor off for a while, once the manager was called in and was able to remove the señor, the pajama was completely stained with green and a mixture of dirty hands. After I saw this I went back inside and returned it. I told the manager «delia» (I believe that was her name) that they dirtied it so she automatically said I can go with the lady at the register and she can refund… She didn’t try to help me get another one like most managers would. I then went to the register as she said and waited. She then said, «you can go make line over there». When everything had happened at the same time & literally stepped out the store for 1 minute. This manager shouldn’t be a manager.

I dont even know where to start off by explaining the bad costumer service i went thru in this store. but i fell that each time i go to this store im doing all the job for the employees 1. i have to hang ny clothes in the dressing rooms so i can get a number and try on the clothes 2. I have to get my own receipt 3. THIS IS THE MOST RIDICULOUS THING… now i have to remove the hangers from the clothes while im waiting in line? I understand it eliminates waiting time but i rather wait a couple of minutes more than doing there job because i dont see the reason why there getting paid, there not doing anything and there not even offering good costumer service, i had to deal with the cashier BLANCA and so was no where near providing good costumer service, i thought she was having a bad day but then i realized i wasn’t the only one that noticed and another employee asked her why she was in a bad day so just by another employee noticing and talking about it in front of costumers is bad i didn’t make a complain cause most of the time they dont do anything about it but thanks to BLANCA i am neverrrr again stepping into this store again
MANAGEMENT please train your staff!

The fitting room attendant Michelle today was so rude. I brought in my mother in law to shop for a dress, when we came to the fitting rooms the attendant rudely asked her to hang her items on a stand by the entrance as she inspected them. Once she finished she gave her a number and asked her to return the items back on their hangers. I’ve worked in retail for many years and we never expect the customer to do our job for us. If this is a store policy then the company needs to rethink their customer service. Do not make us do your job for you. There is a reason why you get a paycheck when you do. Or if you are going to ask/​expect us to do this for you at least be polite about it. Thumbs down on the service, very shocked and disappointed.

I am a girl that loves a deal but I hardly go to Ross and today I was clearly reminded of why. I was looking at the backpacks and one of the sensors went off. I kid you not I had two people on me like they had just caught me stashing something in my purse.
The woman just snatched it off my hands and gave it to a guy which I am assuming was the loss prevention person. And he proceeded to just take it. I told him I was buying it and he just said it’d be in the front. I could have just left but I bought the bag because 1) I work damn hard to be able to buy things 2) I refuse to be embarrassed and treated like a criminal when clearly they have faulty sensors. The girl couldn’t even get it off a shirt I was buying. 3) if I ever went into shoplifting Ross would be the last place on earth I’d start. I hope the money I just spent goes into better training your staff. Never again.

Good deals will rarely shop at dept store again ! Best time to go is early in the morning

I love this Ross location. I always come here with my mom to look at purses and dresses :) the staff is friendly and I feel like this location is the 2^nd best aside from the downey one. MOST of the time, things are kept in order :)

Whoever thinks it’s OK to tell the customer «Go ahead and grab your receipt» and yell «Next!», while the customer is trying to grab their bags AND receipt from the printer, has NO idea what good customer service is. Shame on Ross for allowing this type of service but damn there’s some great finds sometimes! lol

The store closes late even on Sundays!
Normally all stores close early on Sunday but I passed by the store and it was still open.
They have shoes bathroom items for babies even hair objects.

The cashier was ringing me up and before she handed me my change and before the receipt had even stopped printing, she called to help the next customer. I told her, «I’m not even off the counter yet!» To which she replied, «We’re being timed by the register so I have to keep it at a fast pace.» What if she gave me wrong change? What if I was incapacitated and it took me 5 minutes to move out of the way? Is Ross now about– hurry up and get out! we need numbers, even though you haven’t got your change! Move! Move! Super rude but I do dress for less… haha

this place is an indoor swap meet with out the annoying vendors

i love me some Dress for Less… Actually love all the appliances and housewares at this location. A lot of clothes too, but hate to rummage thru racks…
Otherwise good store.

I’m generally a fan of Ross stores. HOWEVER, this store is usually pretty sloppy and the bathrooms are super gross.
Now, I used to work in customer service and I understand it’s not the employees’ fault that the bathrooms are gross (and I understand that some customers for some reason can’t contain their shit to just the toilet and on that note, can’t manage to simply flush the toilet either!) but I really get the impression from this Ross location that they don’t really make an honest effort to maintain the bathroom.
The dressing rooms also seem like they’re cleaned (and I mean mopped and swept) once a week.
2 stars for this location because I’ve gotten great deals here and found some real treasures (and I don’t mean the shit on the floor in the bathroom!)

Sure, you have to dig through piles and piles of clothes to find your size… but it’s worth it! A lot of top name brands for less.
I especially like to come to Ross for sweaters! Very cute and affordable skater type sweaters for almost half the price! Score!
Never would I shop for jeans here though. Mostly bell-​bottom, funky design type of jeans that didn’t sell at the mall or something… no thanks!
Come early while everything is still in its place.
Great place to shop for kitchen gadgets too as they have practically everything but the kitchen sink!
Dress for less!

Love this Ross! I always find things at this one (compared to the one in Montebello). I feel like this one has more items and it’s a little cleaner and more organized than Montebello’s.
Tax is more here than Montebello’s though but if I find something great then it’s worth it!
It’s also located in a big shopping center with lots of great stores like Marshalls, Borders, and Wal-​Mart (if you want a lot of exercise to walk that far).

Most Ross stores are treasure hunts and you have to dig to find anything. I’ve been to this one a few times; my last visit, I was amazed at it’s cleanliness and neatness, almost to the point I wanted to walk out and make sure I was in the right store.

5 stars, but –1.
5 stars of course for the fact that you can buy nice clothes and other junk for cheap. I bought tons of stuff for my new place when I moved in
The minus is for two things.
1) I frequently walk here (yes, hippy) — I bring a little hand truck that folds flat. They require me to check the hand cart in. IT CAN’T FIT ANYTHING IN IT! What’s the point of taking it from me? they give me a ticket and I claim it back when I buy stuff.
2) I’m an average sized guy, 5’11″, 175, medium waist. There is nothing really in my size! I’m guessing this is because these are the dregs of the clearance racks of the major dept stores, so there’s slim pickings to begin with.
Whatever, I just view it like a thrift store, which I also love to frequent.
Other than that, primo, Ross!