Montebello Orthopedic Medical Group

This facility sucks big time. In my experience in dealing with them, the ONLY compassionate staff member they have is America. The location is a cruel joke. A STRIP MALL. BEHIND A GAS STATION. The parking lot is not even paved with concrete but some rocky surface. «Great» for patients in wheel chairs or using walkers… especially the elderly which is their patient base. As for the term «Parking Lot»…another joke! I saw only one, ONE Handicapped parking spot and you need to be riding a motorcycle to fit in any other spot. Also… a sign in the waiting room warning of being towed or ticketed if you park in the liquor store’s spaces. WHICH LIQUOR STORE?! THERE’S MORE THEN ONE. I hate.hate.hate this place. I can’t speak one way or another re the doctors… NEVER SAW ONE! However the p. a…she’s a real peach. The temp dropped 10 degrees when she entered the exam room. «Broken ankle… put this boot on and walk. I want you walking». If I could have lifted my foot up I know where I would have LOVED to put that boot… but I couldn’t. As my experience goes… money.money.money. That’s what it’s all about. Get in, get out. Don’t let the door hit ya where the good lord split ya!

The most horrible experience I have ever had in my life. «Dr.» Charles Alexander has been a complete torture to deal with. He’s a joke. He was seeing my mom for months and months, almost a year!!! After a year you would think a doctor knows what the problem is. We literally get to the surgery room, and he marks my mom’s arm with a marker and tells her this is where the pain is right? She goes no my pain is in my thumb, (which is where he took 1,001 pictures/​xrays). He replies and he goes «Now I am confused, so I am cancelling the surgery.» I will take this complaint to the American Medical Association! Every person and association in charge of protecting americans from jokes like this guy need to be informed about the utter inexperience and unsuitable position of this doctor. Let me tell you guys another thing, he cancelled my mom’s first surgery for NO REASON 1 month ago!!! And now he has cancelled it yet again! He is unprofessional, incompetent, and he is a racist. Making inappropriate racist jokes in the hall way while me and my mom are waiting in the waiting room, completely aware of our background!!! I know this because it is the first thing he mentioned during our first appointment. I feel bad for every single soul being tortured by entering the hands of this joke of a doctor! I can’t wait to see what the American Medical Association has to say about Charles Alexander. I have a new found disrespect for doctors like this guy right here. Stay away, STAY FAR FAR FAR AWAY. AND A HINT TO EVERYONE WITH A EXPERIENCE LIKE THIS — – COMPLAIN TO THE AMERICAN MEDICAL ASSOCIATION ABOUT THIS GUY.
We deserve to be treated right, and this doctor takes his patients as more than just a joke! Charles, just because you’re a «doctor,» it doesn’t give you the right to make a joke out of us! After all, your pay check depends on us, the people. I wish I can say more, but I’m going to leave that for you to find out if you enter the hands of the circus master Charles Alexander. I think he should be a clown instead of a doctor.

The doctors office staff are nice especially the girl who did b the x-​ray girl I cldnt remember her name but she did a great job.
The staff in the therapy ofc are extremely rude and unfriendly they all seem to be disturbed when you walk in the door… What really gets me upset is they dont even acknowledge your presence when your standing waiting for an acknowledgement…3 people working there not a personality among any of them I wish I cld go someplace else but I’m stuck there…
I know this is a waste of time becuz even if this gets read by the proper people they will do nothing abt it becuz people just don’t care anymore… It’s always just abt the money that’s their bottom line patients just get in the way…

Worst medical experience I have ever had!!! I would put this place in the negatives if I could. Front office staff doesn’t acknowledge you until you say hi, they didn’t want to treat me because I didn’t physically have my insurance ID card on me (even though they had the ID number), they kept asking if I was a medical patient, I waited an hour just to get sat in a consultation room by someone else who confused my diagnosis for something else and wasn’t even the person who was going to see me. Then I waited another 30 minutes in the consultation room and sure enough a PA walks in. The PA made me feel a bit uncomfortable, he had me show him my foot and he pressed hard multiple times in the area I had pain, then he just walked out. I don’t know if he whispered I’ll be back or what but I sure didn’t hear anything. I waited a few more minutes wondering what was going on. Then another man comes in, EXTREMELY rudely, never introduces himself (I am assuming he was the doctor) asks me to give him my foot presses on it and tells me to wear a pad and go back to see my podiatrist (when in fact I was there after having seen a podiatrist 3 times without resolution to my pain). That man was trying to get out of the room ASAP and was almost upset when I had questions. Rudely told me to go back to the podiatrist. I left there feeling worse than I felt before, with less of a resolution. Both left the room, the PA comes back a few minutes later and then sees how extremely upset I am. It wasn’t until then I was asked about my history (how long have you had this pain?) then I explained all the treatment I have undergone within the last 8 months and yet here they are telling me to rest my foot. So infuriating! If you want to go to a place that just wants your money, doesn’t give a shit about you, and wants you out of there as soon as possible this is certainly the place to go! Otherwise, do yourself a favor and chose another Orthopedic service. Wish I would have read reviews and saved myself the trouble.

I had a shoulder surgery by Dr. Cho. excellent Doctor. It took me time to recover … that is not Docotor’s fault… paper work its not Doctor’s fault. I recommend Doctor CHo. very good Doctor :)

I wish they had 0 stars. I called to make an appointment and I was telling the lady we got a referral from the primary doctor and she left me talking and hung up on me! I called back and she said to call back after 3pm and hung up the phone. Very rude!

This place would get negative stars if possible! Their service is horrible! They take a long time ti do everything. My mom has been waiting to get knee surgery done since before Christmas and they still have not got the approval from the insurance. Definetly DO NOT recommend! Go to another place save yourself the hassle of dealing with these people!

I recommend Dr. Cho he did two surgeries on both hands and I have great success. Thanks Dr.

I will have to agree with the review from the other person referring the front desk service. When I called, I was transferred to Jocelyn and she was more helpful than the female who answered the phone first.

My last office visit was horrible they are getting worse at keeping Appt. 2 hours wait is ridicules

I have been coming to Dr. Alexander since 2007, he treats my chronic back pain. The initial consultation was awesome, Dr. actually spent over an hour figuring out what my diagnosis consisted of. We have attempted physical therapy, pain medication, and epidurals. I am hoping it doesn’t come down to surgery. I used to go to the office on San Pedro/​3^rd in Downtown LA and now I come to the office in Pico Rivera. Staff at this location is always friendly. It took me a while to find the office because it is located in a strip mall behind the Shell gas station.

Dr. Charles Alexander is the best orthopedic surgeon you will ever find. He helped me when I was stuck at USC waiting for surgery for days after getting hit by a car. My leg was broken in so many places and he fixed me all up. The after care was perfect also. This was 5 yrs ago and I still go to see him just to say hi!

I really went to the one in Pico Rivera. It. s an old building, but every one there was nice

Just took my 3yr old there for a broken arm. Great staff and Dr. Cho explained everything very well.