Enterprise Rent-A-Car

Excellent customer service. They treat you like family and make sure you leave with a smile. I was in a car accident and in the midst of the stress and chaos they were there for me. This isn’t the location closest to my house but I will go extra to come here because of the Manager and his staff.

I have been renting cars from Enterprise for years when in need, and I will have to say this is one of the best stores. The employees there are very professional and helpful. I will have to say you will never be disappointed here. I give the 5 stars for outstanding all the staff! Larry, Geo, Brianna, Jeremy! The BEST !!

So I had a fender bender, I call the place to get a rental who ever answer the phone was not professional at all he ask questions and when I was answering he was to busy to hear me because he was trying to help some one else then after I ask if he can pick me up he puts me on hold and someone else answers I had to explain my self again. then I ask the guy can you guys pick me up then he puts me on hold as well.

Nothing but good things to say about this guys I’ve been renting @ this location for about 2 yrs any time I need a car this is the spot they always take care of me last minute rental weekly rental they always go above and beyond the call Larry Gio Brianna u guys are the best

I had a great experience with this enterprise location. Jeremy the customer service Rep, was so nice & helpful. Offered me an upgrade for an awesome price. Had the rental for almost 2weeks & I didn’t want to give it back! I’m a loyal enterprise customer because they always have competitive deals & good service.

I have nothing but good things to say about this place. My van had recently been totaled by a young inexperienced driver. So for a bit, I find myself with out a car.
My insurance company sets up a rental car for me at enterprise in the mean time.
Briana is the girl who took care of me originally. She was very friendly and attentive. She explained everything to me and got me through the process quickly. I was in and out, in no time at all.

I’ve rented from other enterprise locations, but this location by far is the best. They have great customer service, very friendly and the manager Larry always makes sure you have a good experience with them. I do recommend getting there early if you are renting on a Saturday they get very busy.

I was recently involved in a car accident and needed a rental car. Brianna from Enterprise Pico Rivera, contacted me within 10 minutes after I had just spoken to my insurance company and obtained approval. When I dropped off my car at the body shop, Robert Lew from Enterprise was «waiting» for me to give me a ride to Enterprise so I can get my rental car. I got a very nice rental car but MOST IMPORTANTLY was able to go to work and attend to all of my business. I had the rental car for two weeks. I would definitely go back to this location!

Everything about the customer service at this place is horrendous. After ever experience (three in total) I tell myself I’ll never return and yet for some reason I do (have faith they’ve become competent?). Now, I will take that vow seriously. I’m done with this company (any location).

I recently had a horrible car accident, and anyone who has experienced this knows its the last thing anyone wants to deal with. My insurance company set me up with a rental at this location and told me they opened at 7:30 am. I arrived at 7:30 with my husband, who was in a hurry to get to work, to pick up the car only to find that this location actually opens at 8:00. The manager unlocked the door, came outside, and actually got me into a vehicle in about 10 minutes despite not being officially open for the day. Thank you for your amazing customer service and for making a difficult day a little easier. I wish I had gotten his name so I could thank him properly. It seems like good customer service is hard to come by these days and this guy was great!

I called and they guaranteed many options ! As soon as I got there. «Yea this is all we have. «Oh and thanks for the empty tank

I have no complaints, great customer service, reliable cars, reliable transportation, and cheap prices. Waited for a bit but what do you expect when you want to use a car that’s not yours. I plan to rent again in the future.

Great enterprise location to rent cars. Staff are friendly, professional and easy to work with. They seems to have more cars available to choose than other location. I guess depending of what day of the week you’re renting. The only issue for me is no courtesy confirmation call prior to the day of the pickup. You have to call them up to make sure that the reserved vehicle is available when you arrived at the location.

Was in a car accident and needed a rental last minute. Called and talked to a guy named Richie who was super helpful and told me to come in and he’d take care of everything.
Went in shortly after and had excellent customer service from him. I was in and out in like 10min. Would definitely rent a car again from there.

Fast service nice cars miss communication was a bit of an issue and other than that everything was good would definitely come back :)

Well. The guys are nice. Friendly except when I look at them pissed for having to wait 40+ minutes.
8 AM
I called and was told by David they’ll pick me up in 20 minutes. Cool, I got everything ready and waited.
8:25 AM
I call and was informed by Joseph (JOSEP!) they’re on their way to pick me up.
8:30 AM
I got a call from David telling me he’s gonna be 10 minutes late. I called Joseph back asking him to get the car ready because the last time I rented one, they also picked me up late and the car wasn’t even washed when I got there!
8:45 AM
After unanswered calls to David, I saw this big black pick up pull up. By this time, I was ready to throw a tantrum so don’t even try to make small talk with me, bud.
8:50 AM
I walked in and was ready to go. Give me the paper work, I’ll sign, let’s go! Rawr!!!
9:00 AM
Racing to work. Out of my way! Female Asian (emotionally unstable) driver coming through.
9:10 AM
Late for work with an unhappy tech and patient waiting at the front door for me to open.
I was told they’re always busy on Fridays and their driver starts at 9 AM. If they know they’re always busy on this particular day, doesn’t it make sense to have the driver work earlier? Or have more people working?
Sigh. Whatevs.
Happy Halloween!

I needed a car while mine was in the shop getting body work completed. They picked me up at the body shop promptly. They delivered me to the office and handled my rental quickly and accurately. I will use them again for sure!
Pros:
The staff were very friendly and professional. I spoke with a few of them and they are were all genuinely nice and helpful.
Cons: The parking lot which is out of there control.

Had to go back to rent again, and what can say…(the Absolute best.) These people truly care about their customers and customer service. Wanna thank Travon Anderson, David Sicairos. You guys are awesome.

I was as lost as a mouse in a maze.
Was trying to find the Whittier Presbyterian Hospital but Google Maps led me astray. So disappointed in Google maps. Um, yeah, anyways. So I turned into the plaza and saw this Enterprise. I figured they would have computers /​a way to check directions.
I went in and they were super swamped. There were lots of phone calls coming in and there were two customers being helped. I noticed that both the girl and guy there were being incredibly patient and nice to all the customers they were helping. There was a billing issue, and two reservations on the phone and one other customer asking about misc. issues. I waited around to ask just because I was interested in seeing how they could handle such a rush of customers.
When the lady finished assisting the customer with the billing issue, she made sure to ask them if they were satisfied and if there was anything else she could do. Good customer service! I also overheard the customer on the phone ask for prices: the guy noted that economy cars are 29.99 per day. Not bad at all. I know of their loyalty program, but I didn’t hear them pressing customers to get it either. I really approved of that.
When I told them I was really lost, Mike offered to help right away. He pulled out his phone and personally looked up directions. He was all smiles, and both of them seemed very professional and courteous. It also helped that he was a cutie.
THANK YOU MIKE!

So I just crashed my car and had to come here to get rental through insurance (if I had a choice I def would have went somewhere different)!
The assistant manager was a doll, willing to help me with my needs and worked with my insurance. Now, the rep frachesca i think it was, was def someone i didn’t have time to deal with so early in the am. her look itself describes miserable, and watching her on calls she was rude to them and texing the whole time. blah she almost had my insurance ruin something I have worked out with them because her rude A$$ was not understanding the urgency of the issue. Hate the car i ended up in as well, yaris, not even a full tank. it was dirty smelled like someone been eating in there and the steering wheel was sticky blah.
Im stuck with this crap for 20days ugh