El Rancho Vista Healthcare Center

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Karen Salazar
in the last week
I give this place no stars. My mother was taken here after knee replacement surgery solely for physical therapy. The moment I walked in I could tell that this was not the place for her. My mother was wheeled to her bed by the EMT’s and we walked right by the staff. No greeting, no instructions, nothing. About an hour later some girl (not a nurse) came around and explained that the supervisor (also not a nurse) would be in do a general check on my mother and change her dressing. I asked the girl when the physical therapy would start «I don’t know» I asked what visiting hours were «I’m not sure». This place is a joke. My mom was not given her medicine in time when I asked the nurse about her eye drops which were supposed to be given to her in the morning she said you will have to ask the morning person that. What good is asking the next day? At one point they told us that one of her stitches/​staple had popped and that they would be giving her an antibiotic. It took about 4 hours if not longer and 3 people having to ask this «nurse» when she would be getting it. Each time her response came with an attitude. When she finally came with the pill she informed us that she had just gotten back from lunch and that is why it took so long. Then we came to find out that her stich had not popped at all. Well I could right a book about this place. My mom was supposed to be here for about ten days, we pulled her out after 3 and she is doing great. In short, if you love your family member do not bring them to this place. Our mistake was not checking it out before hand.

This facility is great everyone is so friendly!!!