Monro Muffler Brake & Service

I would go lower than one star if possible. Patrick Keegan, the store manager is rude and a liar. Lied about the price of work, then when checkout time came, he told me I was wrong and became defensive and heated. Told me my business does not matter. Go anywhere but here.

Made an appointment online for a state inspection for 5:30 PM. Arrived punctual and was greeted by front attendant. I explained that I was there for an appointment that I made online, attendant proceeded to say he never received a phone call about this appointment and that they could not help me? I asked why the website allowed me to make an appointment then? He had no answer. Waste of my time and customer lost.

Had a great experience with this business. They were efficient and worked me into a tight schedule.
Will continue to use them.

I finally received my refund along with a $ 20 service certificate to any Monro shop June 6, thirteen days after my request/​complaint.

Fair prices and they did a good, quick job of my car’s oil change and tire rotation. The manager was quick to service my car, thorough with explaining everything, and polite. I will be back for sure for future oil changes because nothing’s better than having a polite service technician. Seriously, it’s not too common.

I’ve been to this shop several times over the past couple of years, and have never had a negative experience. I’ve never been pressured to pay for anything I didn’t need or want, and the people running the place have always been very up-​front with me about the repairs needed – and have never been rude. In my most recent experience, another shop told me I had to have my engine mounts replaced, and this was why I went into Monro. They called me within an hour to say that the problem wasn’t the mounts (an expensive repair at the other shop) but that my axle had broken – a fix the other shop missed. They fixed it for a very reasonable price, and asked me to call them if I wasn’t satisfied for any reason. On the whole, a good experience.

I appreciated the way the manager treated me. Not like a dumb woman, but as an adult who owns a car and needs an honest opinion and good service. The young man in the garage was very eager to find the problem, and pointed out that a part of my brake had come loose and needed to be replaced. Rather than trying to get me to have the work done there, they said to take it back to where I had them installed originally and get them replaced under warranty for free. I REALLY appreciated that! The manager recommended I put a high mileage oil in my car to make it run better. Wasn’t out to snow me. Thank you! I felt respected as a customer.

Not coming here ANY MORE! This place is horrible– so many manager changes and the newest one (as of 3÷15÷2013) is SO rude! He told me (and I quote) «well that’s too bad because I am the new manager now so this is how we do things». Who says that to someone? Anyway, toodles Monro.

This was my first time coming here and i had a pretty good experience. I came for an oil change since they had an $ 18.99 special. I was in and out in no time. I have a few issues with my vehicle and i brought up a couple and was instructed on what to do and how much it would cost if i brought it back. Staff was knowledgable and friendly. I would go back.

I had the worst experience here and below I’ve pasted the letter I’ve written to corporate about it:
Today I went in for a routine oil change and was very disappointed with the service. Not because of the oil change itself (that was done quickly in about 30 min or so) but because of what happened after. The manager kept trying to tell me I needed a certain service and I felt like I was being pressured into it.
The mechanic who worked on my car already told me (right in front of the manager) about the problem and I had told him that I wasn’t interested in having it done today (and thanked him for his trouble since it wasn’t a immediate issue but something to watch out for). The manager printed out extra papers about all the work I needed done and told me again about the problem and told me that if I had it done today he’d knock some money of the price. I had to say no about 3 separate times and didn’t appreciate the fact that the manager (Peter Narainswamy) appeared to be pressuring me into having this service done when I had already said no. What should have been a 5 minute transaction turned into a 15 minute one because he wasn’t listening and kept trying to get me to have the service.
I used to love coming here because I could get in and out quickly and wasn’t pushed into having a service done. It is one thing to mention it to me (that I appreciate), but when I’ve already told you «No» more than once, you are borderline harassing me and I will take my car elsewhere for my next oil change as a result.

I always go here to get my oil changes. Everyone there is super nice and trustworthy.