Western Window Systems

we built a new house and all the windows and doors are by
western, thru Ganhal. I must say windows look sharp and beautiful very fitting for my modern house, but most windows that slide up are extremely difficult to push up. Of course they didnt have a sample at the store to test, so we are stuck. Front door which is metal one with windpw panels, lock works occasionally, when installed I realized it was poorly built. When we complained to Ganahal, all they said was: this is how the product is built???
For the amount of $$$ we spent between the product and installation, we easily should have gone with top of the line fleetwood.
I regret this purchase and seriously considering pursuing legal action.

They have banned me from ordering when I decided to give them a second chance, guess I’ll stick with Fleetwood ;-)

My general contractor selected Western Window for my remodel project, and since they are here in town I called on my own and asked to see the product I would be getting first hand. When I arrived I was taken on a tour of the manufacturing area and then I was shown samples of available products including the one specified for my project.
The sales representative was aware of my order and mentioned that doors were going to actually be 10 feet high, with a piece added 2 feet from the top to give the appearance of a transom window as my contractor had ordered. I had originally asked the General for 10 high doors but he had told me that they would be over my budget, so we would get 8 footers and 2 foot transom. Because I went to see Western in person I was able to discover the miscommunication by my General contractor and get the 10 foot sheet of glass that I wanted all along, and right on budget.
The windows have been in for 10 months and I love them. I am ordering some more for the other side of the house.