Wedding Accessory Superstore

took my daughter to this location to look at flower girl dresses. All of the associates were very helpful and kind. Kim, the owner was their and exceptionally helpful and knowledgeable. The prices were great also. I also went to David Bridal and didn’t have as good of an experience as here. I would highly recommend this store!

I came into this store desperate to find a better dress than the prom looking thing I picked up from the well known, mass produced, big box wedding store in town and my fairy godmother appeared in the form of Vicki. She was amazing! I came to her and said, «It doesn’t matter what kind of dress I get, it just needs to be this color (red) and needs to look amazing on me (plus size body). Oh, and I need it in two months». She took a moment to blink, or perhaps flip through every dress in the store in her mind in an instant, and we were off. She made phone calls to find out who could get the dress here in time and gave me suggestions on which styles would look best. She was so sweet and accommodating — I never dreamed I would find someone so helpful, especially after my disappointing DB experience. Go to The Wedding Accessory Superstore, ask for Vicki, and you will not be disappointed!!!

I honestly had a terrible experience here and would not recommend this place to anyone. As many other reviewers noted, I paid for expedited 6 – 7 wk shipping and my dress did not arrive for 10.5 weeks. The sales associates had no good explanation for this and basically told me they could not refund my rush charge or help me in any way.
Luckily, my dress fit almost perfectly when I first tried it on. I requested a small alteration to bring out the seems on the sides of the skirt since there were pockets that didn’t lay flat. Even though my dress was over 3 weeks late, they told me they couldn’t have the alterations done until a day before the wedding. After arguing with them, they moved it up two days. The day after, another bridesmaid went in and was told her dress would be ready even before mine. WTF
I picked up my dress today and it fits fine. Honestly, the alterations look terrible though. You can see the machine sewing along the waistline and the seamstress just told me a belt would cover it. After coming home and trying it on again I noticed that the hook in the back is missing. I will not return to have them fix it.

At the beginning, I really enjoyed the WAS. They have a huge selection of bridesmaid dresses and seemed to be a one-​stop-​shop for everything besides bridal gowns. I had a blast shopping for dresses with my bridesmaids. We also ended up getting my mother in law’s dress there. Then, tuxedos. And, I initially planned on my veil and favors as well.
We chose the dresses and they measured everyone and gave us instructions on how to order online. I asked multiple times when the dresses needed to be ordered so they could be here on time. They gave me the same answer every time, so I made sure the dresses were ordered prior to that day.
Time went by and we reached the promise date. Actually, I was never really given a date. The dresses were all ordered on October 9 and I was just told they would be in at the end of February. My wedding was March 21. When the end of February came and went, I got to a point that I was calling the store nearly daily to check on the status of the dresses. Two of my bridesmaids were out of town and they had paid to have their dresses shipped to them when they arrived at the store, so there wasn’t really any extra time.
Every time I called, there were excuses. No one ever apologized or gave me an answer as to why the delay occurred. All they kept saying was, «Well, we have never missed a wedding.» That provides absolutely no comfort to a bride whose wedding is less than 3 weeks away. They didn’t offer to help me out in any way, but instead just passed the phone around and pushed me off on someone else every time I talked to them.
One of the last times I called, I actually talked to one of «the girls» as they called her, that actually contacts the manufacturers about orders. She was completely rude and has no business talking to anyone, EVER. She flat out yelled at me. From then on, I talked with Shelly only, one of the managers.
The dresses finally came in, a week before the wedding. Alterations were still needed. So, I had to leave early from work to go pick them up and had to spend money out of my own pocket to overnight them to the girls.
Then — the debacle with the tuxedos. I’ll keep it short and say that only 2 out of the 7 fit correctly. They also had the audacity to say they were going to charge my father $ 50 for an overnight fee to get a new coat when they were the ones that measured him completely wrong. When the tuxedos that I purchased for the children came in, I received a call saying they were in. When we went to pick them up, no one could find them and they said they weren’t there. A couple of guys had no shoes, jackets didn’t fit, the list is endless. Needless to say, they couldn’t get anything right, which caused me multiple trips to the store and countless phone calls.
I had headaches with this store up until the day before my wedding. When it was all said and done, everything was beautiful, but I would gladly have paid more to avoid the stress. I am so thankful that I didn’t end up buying my veil or favors there, because I can’t condone giving this store any more of my money. The only thing that keeps me from giving them no stars is that they did get my friend in for last minute alterations and have them done on time. But that is the least they could do because she wouldn’t have been in that situation if it weren’t for them.
Wedding planning is supposed to be fun and for me, it wasn’t. Thanks Wedding Accessory Superstore!

I actually found the staff to be very attentive and engaging when I first walked in. The hard part was dealing with my 3 yr old son and trying to get him fitted. In which the staff was very patient. Got the call when the tuxes arrived and went and tried them on. Mine was a little off where in lies a problem when a wedding is approaching quickly. This is where I was the most satisfied. I realize being in a consumer industry not everything goes according to plan and is sometimes out of your control. It’s how it’s handle that makes up for it. And they handle it for me perfectly. Thanks again. Will definitely recommend to my newly engaged friends.

Kim, Shelley and the entire WAS team are great!!! From the minute I walked in to just get ideas, to ordering invitations, purchasing accessories and our tux rentals, everything was perfect! Even when we ran into slight snags with the tux sizes, they were quick to accommodate us and get the right size within a 24 hr turnaround. Thank you WAS for making my wedding planning experience so pleasant and fun! No bridezilla moments here!

TERRIBLE CUSTOMER SERVICE. I’ve never been so frustrated in my life. I am no bridezilla. All I wanted was my bridesmaids dresses to match. One of the dresses we chose was from a different designer so we were concerned, but the ladies at the shop ASSURED me that they would match based off some swatches they showed us. I ordered 8 dresses in different styles. (Spending well over $ 1000 mind you) 7 came in beautifully. The one from the different designer did not match at all. Ok. No worries, We have time… I’ll just pay the rush charges to order a different dress. I work in customer service. I know that when the customer is not happy there are SIMPLE solutions to rectify the situation. My simple solution would have been to order a new dress. The one that was a mistake can EASILY be sold off the rack. However, this store does not believe in customer service. They have a «tough luck» policy that they FAILED to mention at the time of purchase. The «manager» Shelley is completely condescending and has absolutely no compassion for a bride in distress. She wants us to pay $ 160 for a dress that we cant use AND THEN pay another $ 180 to rush order a new one that actually matches. At any point in time while I was ordering these dresses, if one of the employees made it a point that matching would have been an issue I would have simply made my bridesmaid choose the same designer. On the contrary we were promised there would be no issue. Well there is a huge issue. This company, its manager, and their policies. Do not expect ANY competence, care, or customer service from this business.

This would be a 5 star since my mother and myself have had great customer service except I watched with my own eyes the manager speak to her employees like they were trash. After the manager walked away I even commented to the employee that I would have punched her a long time ago.
The darling lady that helped my mom who always seems to be there and is so good at her job patently helped my mom for hours finding the right dress!
The manager needs to learn to appreciate her employees or at least not speak to them in such a disturbing manner in front of guests.

They do not have bridal gowns, just all the extras, including the biggest selection of bridesmaid dresses in the Valley from every designer you’ve been pinning — it’s worth the drive!
If, like the upset bridezillas who gave low ratings for customer service issues, you need to be wooed while picking out an ugly dress you will never wear again, by all means, go somewhere else. It is low frills — and in fact, the first time I went there, I was told to just go home and order online — but again, the biggest selection PLUS the lowest prices. The second time I went, the sales girl was extremely helpful with my indecisive bridefriend, pulling together color schemes and explaining all the materials to us and we actually didn’t end up ordering from them, but she got the bride on track and for that, I am eternally grateful.
Let’s be honest, bridesmaids dresses are a necessary evil, so why not go to the WAS, have some fun with your girlfriends having your run of the place (it’s so big and I have not seen it crowded) and get a cheap one?
The only negative is that the dress I ordered took a really long time to arrive, like longer than quoted, like it came in two weeks before the wedding. The wedding was out of state and the other bridesmaids actually ended up ordering from WAS as well because it was the cheapest option, but they ordered theirs even later and it took plenty of upset mother-​of-​the-​bride calls to ensure they arrived on time. Now, if that’s on the manufacturer or the store is unknown, but just proceed with caution and order way early just in case.

Wow! The employees and owner here provided the BEST customer service for my mom, future mother-​in-​law, future sister-​in-​law and young nieces. The mothers tried on several dresses and the saleswomen were SO helpful and sweet. They have a huge selection of bridesmaids dresses as well– a little more spendy than David’s Bridal but it is worth it for the quality and selection. I am the bride and was able to order my invitations the same day we were there. I didn’t have an appointment but the owner, Kim was very willing to help me anyway. She sat with me and designed a custom invitation for an hour and she helped me get exactly what I wanted within my budget. It is very rare to visit a business with such amazing care for their customers these days!

They are so nice here! After a not so enjoyable experience at David’s bridal, I came here looking for shoes. It took me forever to find the right shoes to go with my wedding gown so I was a little behind. I needed the shoes for my fitting two days later. The girl who helped us out let me borrow a pair of shoes for my fitting while I waited for the new pair to come in! I would recommended this place highly as they are down to earth, offer up suggestions, and very helpful.

Horrible customer service
Don’t you hate when someone is quick to take your money but slow and rude when delivering their product/​service?
If I pay for a dress in full the day I order it, I don’t think it’s too much to ask that it be delivered on time. Am I crazy? I also do not expect to be yelled at or ignored … I’ve worked in the retail business and from my experience places like this don’t stay around long.
Brides– save yourself the headache and find a competent wedding retailer.

Ay yi yi! I hate leaving bad reviews but sadly, this one is deserved. I’m a bridesmaid in a friend’s upcoming wedding and the bride decided to order the bridesmaids dresses from here. Everything was fine and good… until the bridesmaids dresses failed to arrive by the promised date. The poor bride and maid of honor made repeated frantic calls to see if the store could put a rush on the dresses or at the very least, provide a new estimated arrival date. The staff here was very rude and unprofessional — they never once apologized for the delayed dresses, got flustered and angry on the phone, and refused to pay any extra amount to have the dresses rushed so they would actually arrive on time. Very bad customer service! In the end, the dresses arrived a mere week before the wedding, the bride had to pay out of pocket to overnight them to out-​of-​town bridesmaids, and we all had to pay extra to have them rush tailored.
If you’re a bride, save yourself some unnecessary stress and find another place to look for your wedding accessories! Bad bad BAD!

This is a low budget high priced store. Superstore? Not really. They don’t have a huge selection and then they direct you to their website. If I wanted to buy something online then I would have bought it online! They also have no return policy, which for a mostly online store, strikes me as a bad practice. The store itself is dusty and disheveled, with badly designed window units. David’s Bridal seems high class compared to this. However, they do have a good clearance section. It’s in the section of the store where the broken display items and torn signs are.

This place was a waste of a trip! They put on such a good show at the Phoenix Bridal Show. My daughter had a list of what she wants for her upcoming wedding & we did not find it there. Much less did anyone tend to us either.
We made the trip to check out 2 main items that my daughter found online. One was flower girl dresses w/​butterflies on it & the 2^nd item was a «flashing ring» she saw at the bridal show & was told it can be bought @ the store.
We were there for about 45 minutes & still no one came 2 us. We finally found a bell @ the «cash register». We told the sales person (surprised it was a sales person — dressed in normal clothes & no company logo or a name tag) what we were there for.
To our surprise we were told: The flower girl dresses are only available online & we have to «take a chance on placing the order. Because they do not honor returns if we choose we dont like it after all». But then yet — their website says you can «view any item in the store». When «THE BRIDE» inquired about the «flashing ring» — we were told is that we have to order a minium of 12 online & they are not sold in the store. Another lie. What the heck is that crap about???
Obviously the reason we wanted to see the butterfly dresses was to make sure they were as pretty as in the pictures online.
Great disappointment to us & a waste of gas to be told «take your chance on the flower girl dresses because they dont honor returns».

This place is a great spot for everything wedding related, except wedding dresses! They specialize in ensuring that all your details are taken care of, including bridesmaids dresses, favors, guest hotel welcome bags, napkins, etc.
When we walked in we were warmly greeted and the staff was really helpful at showing us around to see what they had to offer. I wanted to see what they were all about prior to my two sisters flying in to Phoenix to figure out my dress and their dresses for the big day.
They had a lot of options as far as bridesmaids dresses, but it wasn’t quite what I was looking for as far as style and feel. It seemed like it might be difficult to get everything figured out since I have bridesmaids living in three different states all over the U.S. and they wouldn’t all be able to try the dresses on until they were already ordered — so this place didn’t work out for my needs, but it was a great concept!
Overall: B+
It didn’t work for what I needed for bridesmaids dresses, but it will still be a great option for favors, napkins and more! Never hurts to check a place out! Cons — it can get really busy and the hours are weird (so check before you go).

It seems like every woman who has ever shopped here has a love/​hate relationship with the place. I was dragged in here a couple of times by my wife and her mother as we prepared for the wedding. My personal observation is that you can find everything in the store cheaper online, but this is probably the one place where you can physically see and touch the item you are interested in before you purchase it.
The first time I ended up in the Wedding Accessory Superstore, I was bored out of my mind in two minutes, while my wife and mother-​in-​law looked at invitations and a dress (for the mom). The second time (when my mother-​in-​law was having her dress altered for the third time) one of the employees showed me the store’s little man cave. Brilliant! I got to watch basketball while they dealt with the seamstress. So much better. It’s hidden in the corner to the right of the shoes.

Really not the super store I was expecting. Much smaller than the name suggests and too high for my budget. To give you an idea I was there for hair stuff and hair jewelry was $ 60 and up. Veils were $ 120 and up. Got a «how are you doing» from a couple of associates which is enough for me.
This may be it for some brides but I was able to scan the store in ten minutes.
I ended up DIY’ing my hair accents with Micheal’s help for under $ 10. SAS is a great crafters paradise too. It just wasn’t meant to be for a budget bride like myself.

Truly a superstore for wedding fanatics! There are bridesmaids dresses galore and even a seamstress or two on staff to help get those dresses fitted. It’s a nice alternative to David’s Bridal and many of the dresses can be easily ordered online, and sometimes at a cheaper price!
The staff is friendly, but this place can be an absolute zoo! The hours are weird too. Tuesday nights, they are open until 9pm, but other nights they can close as early as 6pm, which makes it tough for those who work and get done at 5pm.

This place stinks. I understand and appreciate it’s purpose, however what I don’t understand is how they are still in business considering how they run the place. I’ve been to this store COUNTLESS times between my own wedding, and several other weddings I have been a part of. Most recently, I am the Matron of Honor in a friends wedding and we purchased the bridesmaid dress here.
First off, when choosing the size for my dress, the girls measured me and told me to order a size six. I am a small girl (or at least I like to think so), the previous wedding I was in, my dress size was a two — and I haven’t gained weight. Now, I could have ordered a different size, but the girls scared me so much I just ordered the six… fast forward several months later when I pick up the dress. Surprise, surprise it doesn’t even stay on. So now I have to get major alterations. Considering I don’t usually get these kind of alterations I decide to get it done at the store because I figured they were the experts — WRONG choice.
I make an appointment, which is hard to do on the limited schedule the alterations lady works. I settle on a Friday in the middle of the day, causing me to have to leave work early. Turns out the lady shows up 20 minutes late. Then, when I picked up the dress she blew off my appointment assuming the dress will fit… well it didn’t (again I left work early for the appointment). Then, the lady says she can come back in an hour to fix it… I go home — 20 minutes later she is there and I have to rush back to the store to get the dress fixed. There is more to the story, but I won’t bore you.
At the end of the day, the store owner offered me $ 35 dollars for my troubles… that’s right $ 35 off of the $ 145 I paid for alterations— BTW the dress cost me $ 120, so the alterations because I was convinced to order the wrong size cost more than the dress itself. SO ANNOYED.
I WON’T be back to this store. I’ve bought so much here and now realize the lack of service is not worth my convince. I promise I will be driving out of my way to get wedding related items in the future.
P. S. They don’t take American Express, which I find VERY annoying since it is the only credit card I carry.