Verizon Wireless

Now this is what Verizon should be, thanks Brian and for everyone out there remember the best employees will be in the corporate offices not the 4G mini store. That’s save for the special people.

What a joke! You check in and wait 30 – 45 min to even see someone when you know your gonna be spending $$$. There are always 2 check in people who are useless employees, they just walk around and talk to other employees if there is no one to check in.
Stuff is over priced, and always seems that you get teenager right out of high school that is dressed professional but has that attitude.
I have gone through 2 Moto X (2^nd gen) in 5 months through manufactory error and the return policy is a joke. They over night it you with a 5 day return policy but when go to send it back through UPS they give you a 3 day ground return? They couldn’t spring for the extra 5 dollars to overnight it back. They also start the 5 day return the DAY THEY send it out not when you get the phone. So if you got it overnighted and somehow didn’t get the phone cause of a scheduling problem you would have to pay your own $ to get it overnighted or you would get charged full $ for the old phone. SCAM!

I visited this location several weeks ago and will NOT go back to this store again. Between the 90 minute wait and the OBNOXIOUS BLARING MUSIC it was like a living hell in there. I have been to this store countless times in the past as its close to my office and all was okay. I asked if they would turn down the music and was told «Verizon Corporate requires their stores to play music really loud and they will get in trouble» if they turn it down. Since it was going to be a long wait I asked if I could wait outside and again was told NO, if customers don’t come when called, they miss their turn. The associate told me Verizon wants all the customers hanging around the store so they will experience all the new products they have. I felt like a hostage! After this experience, I left a comment to Verizon management and they never bothered to get back with me. I give this store a ZERO!

Went to pay a bill. Not very many people willing to jump in and help you. So far every time I have stopped by I just see a group of employees gathered around talking to each other. They kind of look at you as you walk in and then they all slowly look away like they are scared to help you. That’s happened almost every time I’ve walked in. No big deal as I know exactly what I’m doing when I walk in. But I would hate it if I was going there to actually get some help.

Always having issues with our stupid smart phones. Every single time we stop in to ask for assistance or questions we get told we have to call customer service. WTF, they can’t see the issues over the phone! We pay GOOD money for SIX damn phone lines so the least they can do is assist us at the store in person! Seriously need to change to Sprint!!!
*also at one point my son was getting harassing «bill collection» calls (he’s 13) so we asked for a number change. After an hour on the phone she changes the number but on the WRONG phone and when we call back, we are told our number might not be the same (on the incorrect phone) and we still had to pay the service fee. After 20 minutes of arguing he then says «well if you do it on line it’s FREE»! WTF didn’t he say this in the very beginning!

I’ve never had a bad experience here, used to drive from the east valley to get here. The customer service is great, the manager is amazing. I’ve never had an issue they couldn’t help me with. Yes they get busy and there is a wait, but it’s no longer than 20minutes if that. I couldn’t say anything bad about the store. It’s clean, comfortable, quiet, and has a nice AC. Thank y’all for your help, even from the Steelers fan manager. Haha. It’s my favorite VZW store.

Caesar was a great help with my phone and was very patient. He fixed my email and I am very thankful for all his help.

I came in Saturday to buy my daughter a phone there were about 4 people ahead of me there was only 2 people helping anybody so 45 minutes later I ask what the wait time is and I’m told it will be at least another 45 minutes to receive any help so we left. Now today I figure ok maybe it was just the weekend so I go back to try again. I am here 5 minutes after they open and there are 9 people ahead of me and again only 2 people helping anybody… A store this busy you think would have more help. I asked the guy I checked in with how long the wait time is and he told me longest wait time he had had was 10 minutes so far. I wonder why??? They just opened do nobody could be waiting longer. Do I look dumb??? I can do math! Oh I’m so mad. It’s time to start looking for a new place to shop because this place is a joke.

I went to this store and made a purchase. Received my monthly bill and it didn’t reflect what the sales associate told me (sales associate lied to make a sale). Called the Verizon 1 – 800 number and was told the store manager would call me from the store. Never heard from the store manager. I called the store and was basically hung up on. Went to the store to return my product and the sales associate told me more bad information. When the sales associate realized there was nothing he could do to get me to keep the product he became very agitated. I have been a customer since 2001. Verizon May have the largest and most reliable network but they clearly have no customer loyalty.

Again major disappointment at the store. No screen savers for gallery s3 what a lame store. And the employees need to take a customer service class they are rude and have no customer skills. Verizon needs to fire the whole management staff and hire managers that are customer serviced skilled

Shark Tank.
These employees pray on the uneducated, and sell people who are just browsing for a good phone the most expensive phone possible.
Who really cares what phone best suits your needs. What’s important for these employees are numbers. You think buying a phone that comes free with a 2 year contract is a good sale for these employees? Nope. What they want is for you to fork over $ 200+ for the newest phone because — lets get real — that’s how they look good on their monthy reports.
Let’s remember people — this is all about numbers. And without good numbers, these employees won’t be out on the show room floor for long.
So, what’s the lesson? Go in knowing what you want. Go in to the store after you’ve done you’re homework. Because if you go in to just browse, you are at the whim of these employees who are guaranteed to sell you the priciest money maker they have available.
Don’t stroll in for this feeding frenzy uneducated. Because those sharks won’t listen, and your bound to pay a hefty price.

I come here because it’s the closest spot to my house. The staff is awful, but the men who work there are much easier to deal with than the women. ANY TIME I have dealt with a female, I’ve walked out without finishing what I came to do. They are so unhelpful and RUDE!
I walked in to pay a bill and only had $ 100.00 bill on me. Th lady who greeted me tried to send me to the kiosks and I told her, no I want to talk to a HUMAN. Then she said «I don’t have change, but you can go to chili’s and get change» at that point she was lucky I didn’t slap her. Basically she was tellin me NO ONE paid with cash that day? I call bullshit. Had she been nicer I wouldn’t be Unilocaling my horrible experience but she got all snarky the minute I didn’t want to use to kiosks. I guess doing a job you get paid to is too hard to manage. I didn’t get her name but I will be getting it!
You would think that since Verizon is the most expensive service, they would have better representatives, but they have like the worst customer service which is just not worth renewing my contract for.

I was contacted by Verizon shortly after my review and I really appreciated it. They took the time to find out what my issues were and did a great follow up. It is always great when Unilocal helps!

Couldn’t get what we wanted here! A basic cell phone at a low price.
Needed a replacement for a damaged phone. By the way, we are long time customers.
The Verizon store only carries a few models. Our salesman said that ‘basic phones’ are dinosaurs. They are being replaced by smart phones. Suggested we go to Verizon online store and maybe purchase a basic phone there. Once the phone is delivered we can go back to the store for activation. In other words no replacement and activation in one trip.
We, the dinosaurs, proceeded out the door. Back home to the computer for some do it yourself time. I call the whole Verizon experience Customer Disservice.

I came in for a few screen protectors… was hoping to get in and out of this place. They keep some screen protectors here in front in one area and others in an area towards to back and yet more in another corner of the store…
So I finally find them… now I just want to pay and leave… oh no… since I didn’t put my name on the list I have to wait for my turn behind 3 other people with phone issues or are looking for a new phone…
This is B*LLSH!T…
There were definitely several people waiting to be helped at at least 7 employees stading behind computers with no one infront of them or walking back and forth like they were busy.
Have a seperate counter for those of us just want an accessory and leave…

This store used to be on the North East side of Metro. There’s a sign on the old building saying they’ve moved «down the street». What exactly does that mean?
We luckily kept driving around Metro & spotted the new location. It’s now on the North West side.
My friend only needed a charger for his phone. That’s it.
We walk in & there’s a girl standing in front telling people she can help them. Misleading! People start telling her what problem they may be having & they totally expect help right then & there. No, she just wants your name & phone #. What for? We got some bs about someone else calling you up to help you. We walked over to the accessories, picked what we needed, & checked out. It felt like they just wanted to keep track of who was coming in.
Actually, I could feel consumerism & corporate America practically choking me to death. I about had a panic attack in this store for some reason. I had to leave while my friend checked out. This place was NOT good for me.