Universal Water Service, Inc.

My instant hot was leaking. It was attached to my Ultima VI reverse osmosis system. B&R Industries, Inc., the manufacturer suggested that I contact UWS. Pamela from UWS set me up with an appointment with Randy. Randy removed the instant hot (I didn’t need it) and reconnected and reorganized and cleaned up the myriad of tubes and lines under the sink. He then tested the water to make sure the RO system was properly working. Then he tested the water softener to verify it was removing the hardness from the water. It wasn’t. Randy installed a new softener for me at a fair price and did exceptional quality work. I would highly recommend using Randy, Pamela and their son, Denny. I could not be happier and I’m not easy to please. Thank you all.

Like the other reviewer, moved here and was clueless about my water softener. UWS were extremely helpful, answered my questions (and made suggestions) over the phone, and didn’t push at all for a service call. I scheduled a service call so that I could learn how to operate the system, check the settings, confirm the salt level, etc. The technician was very helpful, had the unit’s service history, answered all my questions, checked everything, and the entire experience gave me a lot of comfort that I have a well-​working system that I can effectively maintain! Excellent experience.

After living in our house for over 2 years and being clueless on how to take care of a water softener system, I called the number provided on the sticker of the unit and have never had a better experience with a company… my phone call was returned promptly, and our service was scheduled for the next morning. Randy was very prompt, and he very kindly and patiently explained the softener system and how to maintain it in such a way that even a SAHM could understand :). He was extremely thorough in his inspection of the system and explained that process as well. After a quick and inexpensive part replacement, Randy proceeded to give me tips and very valuable information that he really didn’t «have» to, which not knowing could have caused many other issues in my home. The knowledge and honesty from Randy is something everyone hopes for when a service call is made, and it would be amazing if everyone could be as genuine as him. Thank you, Randy!

Premier R/​O and water softener maintenance and repair. They also came to the rescue when our hot water heater died with a new unit at reasonable price and installation cost. Family run company who come monitor our system annually.