U Nails and Spa

Poor customer service. Went in to get my eyebrows and lip waxed since its down the street from work. The final result was ok however she didn’t even realize that the wax was bit hot and didn’t clean the area before waxing like they normally do. When she did the cooling gel after the wax it was only like a drop and with that she rubbed the poor cotton ball with excessive force to ensure that the drop was enough. To top it off she went ahead and applied wax to a place in my lower lip which has NEVER bothered me and she said that I needed it and was not going to charge me for it. If I need it or not its my call to make not hers. It is safe to say I will not be returning.

BEWARE!!!
Personal injury and overcharging
I had been having my nails done by Tracey for a long time. During this time I can truthfully say she was really good. Then one time a few months ago she lost control of her drill and cut me a little bit. I was ok with this accidents happen.
The most recent serious cut from her losing control of her drill; she cut me very badly.
I bled a lot and she put something on it to stop the bleeding. It all felt like I had surgery on my finger. The pain was excruiciating. I contemplated going to urgent care
She acted like it was no big deal but I knew it wasn’t.
I had pain for 2 days and swelling. It was very very bad.
I wouldn’t recommend this person to anyone! I could have taken her and this shop to court and won but I didn’t. I was just grateful that after a few days the swelling has began to go down.
This whole ordeal was horrible and she should never be allowed to work on peoples nails.
I would never recommend this nail shop to anyone; ever!!!

U Nails and Spa has HORRIBLE customer service! I called, made an appointment for 11:05a.m. Approximately 11:05 — 11:07a.m. I called asking where the location was in the complex with respect to the other businesses (fitness center, dairy queen, etc.). The man on the phone only repeated «we are in the same complex» and could not tell me which business they were next to. As a result, I circled the complex for a few more minutes (of course, I’m a first time customer and new to Phoenix). When I arrived at 11:12a.m. they were not ready for me. Fine. I waited until 11:30a.m. and they still were not ready for me. I asked one of the ladies when they would be ready for me, I had an appointment at 11:05a.m. and she responded (pointing at the clock) «you were late.» No apologies, no exception that that her coworker couldn’t tell me their location, and I was «at the complex» on time and would have been there at 11:05a.m. if he could tell me the location. Regardless, for argument’s sake, if a customer doesn’t even call and is 7 MIN late you take another customer AND you point at a clock when they ask when they will be ready! Wow, I’m never coming back.

I took my family there a few week ago, all i can say is they are the best nail place to come, people are nice, pedi was the best i ever have. Thanks U nails

I’m from out of town on business. Walked in at 3:30pm on a Monday… and received the best pedicure (plus foot masque) that I’ve ever experienced.
This was bliss.

This place is gross. It’s dirty and I have even seen cockroaches here. They are definitely rude. The younger girl, lisa is very sweet but between how run down and dirty it is and how inappropriately the owner dresses, I would rather drive 30 mins to a clean reputable place vs. get my nails done in this dump.

I’ve tried 2 times to be seen for a pedicure/​manicure here and both times I’ve been rudely turned away 1. Called one Sunday at 4:30pm to see if they were open, a girl answered the phone and said «yes we are open, what were you looking to get done?» I told her a pedicure — she paused and I heard some mumbling over the phone, she then went on to saying that they weren’t accepting walk ins anymore, she was very short and rude. Why ask someone what they want to get done and then turn away business! You close at 5! 2. Walked in at 5:45pm for a quick pedicure and was sent out the door within the first 10 seconds. I didn’t even pick up the pen to sign in. The guy there asked me what I wanted to get done, before I could even finish the word «pedicure» he rudely looked at clock and said without acknowledging me — mind you, he was sitting with a client getting her nails done (rude) — «we probably won’t even get to you, it’s going to be a long long long wait». There were two other ladies there waiting to get their nails done and they both looked shocked at his response — I wouldn’t be surprised if they walked out after me! If that’s the way they treat their customers before closing hours (they close at 7pm) I don’t even wanna know how inconsiderate they must be with their work. Recommendation to all my nail girls — please choose wisely where it is you go to get your nails done and never disregard quality customer service.

this place is garbage do not come here the people are rude as hell!!! DO NOT COME HERE!!!

I love the shops decoration. I got my eyebrows waxed here and I loved the results. I also got my nails done here with a gel manicure, it was pretty good. I would come back again. :)

I went in and was surprised to be the only customer. I went in around 2 pm on a Wednesday afternoon. It was slightly awkward because the man who did my nails did not really say one word to me. I asked him to cut my nails short but he did not listen and kept them long. I am slightly annoyed. He did an okay job, mediocre. My nails are a little bit messy. I think that the prices are too high. I did appreciate the nice atmosphere, the salon was good nice looking in comparison to other salons in the area.

Excellent service, clean, elegant, great service. Got in right away on a Saturday. Close to home. Vet thorough. They are a bit pricey, but ultimately worth it. And it’s close to home. I love that they’re non-​judgemental about callouses.

Worst experience ever. Equipment was not cleaned properly. They charged more than I normally pay at my regular place Biagio and their service was no where close to as good. I do not recommend.

I wouldn’t recommend this place, paid 25 for a pedicure, lamest one I’ve ever received, top coat and base coat didn’t cover the whole nail and was raised at cuticle the next next day. The chairs are not comfortable

I usually get my nails and eyebrows from tracy. She does a great job. But the last couple of times tracy was not available and the lady you did my eye brows totally messed it up.

I live by the «Thrice» Rule. I’ll try anything thrice. My latest trip, which sparked this review, was a 2 star and so was the first visit. I can’t imagine what a third trip will do, but I will likely try this place again sometime in the future.
My latest experience with this nail shop was about like the first time I went there. The staff is not very pleasant to work with. I think the lady that did my manicure at station number 5 was unhappy that day. She pulled and twisted on my arm as if I were some kind of rag doll. I asked her nicely to just let me know where she wanted my arm positioned so I could put it there. As I think about it, she was just plain rude to me during the time she was doing my manicure. As I think about it more, this salon wasn’t packed on a Friday at 5pm. That should have been a sign.
The salon itself was clean. There are about 8 spa pedicure chairs and 8 stations for manicures.
If you are here looking to determine if you want to go to the nail salon, I would say try it out. Don’t expect anything glamorous and you’ll be just fine.

This place is just ok, and sometimes not great. I live in the area so its more about convenience then quality. I find the service rushed, and lacking in consistency. I wish they had more fresh colors too, seems like the same colors all year. The owner is good but rarely provides services. I wish this place was better.

First off, I admit that I don’t usually do pedicures. I rather spend my money on something else– like food! However, my sister was in town and wanted to take me and my 6 year old daughter to get pedicures for her birthday. We wanted to all 3 get done at the same time with short notice and this place could accomodate us. They have 7 massaging pedicure chairs in a row. The wash, trim, massage and paint was just okay. And for $ 25 per person, plus tip I thought that was expensive. The service was ugh… they didn’t speak English or interact with us… only with each other.