Turo

I was previously referring people to relay rides because I thought it was a decent company after booking a couple trips with car owners in the past. I had a reservation with a man to use his car for my trip to California. Had this set up 3 weeks in advance. The guy was not there when I showed up. He didn’t answer his phone. The customer service rep gave me a very hard time and said they would only give me a partial refund. The girl in emergency services basically said I was lying when I said the man wasn’t there. Worst experience in my life. I had to rent from enterprise which is luckily a trusted company and ended up getting a better rate anyway. Relay Rides is an unreliable company, pretty much a joke. There is no recourse if something like this happens. I will never refer anyone to this company again and I’ll never again do business with them. Ruined vacation weekend for me and my family

Racist service representative. I have a clean record but they hassled me because I am a woman of color. They insisted I give access to a social media websites (which I don’t have) and a work website (I am a homemaker). They have yet to provide an alternate route to being approved. It is rather obvious that they are judging strictly based off the appearance of my drivers license photo. I am a woman of color.

Loved Relay Rides!!! Rented an inifiti convertible which was awesome.
The owner was waiting for me at the airport when I arrived and had the car ready and waiting.
He went over all the instructions and when I couldn’t get the car started he came over immediately and replaced it himself right away. Would definitely rent from him again;-)

Very happy with RelayRides and the free drop off and pick up that I took advantage of at PHX. Very conventient, reasonably priced (compared to the bigger rentals) and the cars are likely better maintained than the budget rentals’. I have only had to use the service once but RelayRides will be my go-​to for car needs in the future.

It’s definitely a good sign that whenever I talk to someone about my recent trip to PHX, RelayRides is the first thing I mention. It was easy to find a car that fit my needs and the owner even met me right outside the airport… No lines, saved a load of money, and felt good knowing where that money was going! I will absolutely use this service again, and would recommend it to my friends and family. Long live the sharing economy.

Love using this service both as a renter and an owner. Allows me to reduce the cost of my vehicle at home and I can get inexpensive (or rare) rentals while away.

I rented a Mini-​Van for the week of the superbowl in Phoenix. Great Owner and it was much cheaper and less of a hassle than going thru a rental car agency at the airport. It was easy for me to contact the owner before, during and at the end of my trip to pick up and drop off the vehicle. I am so thankful I came across relayrides and I hope they expand to smaller cities as well.

I used RelayRides in Phoenix and it was cheaper, easier, and faster than using traditional car rental services. I will absolutely use it again.

I am a frequent car renter and thought Relay Rides would be a good opportunity to save some money. Well I rented a great car and had a fantastic experience. I saved money and the process went really smoothly. I really appreciate the customer reviews which give a sort of Ebay type experience. I will use Relay Rides in the future.

Great service, would love to see it expand

Very Good Service! My car was stolen and couldn’t get a new car for a month. Rented a car from a friendly local and car worked perfectly! Great company and great service

Used RelayRides out of Mesa, AZ for the first time and Nancy C. was fantastic. The Honda Civic Hybrid was an excellent driver and great on fuel.

Relay Rides was convenient, affordable and overall a great experience. I needed a truck to go pick up a couch for my new place and it ended up being much more affordable than renting a pickup truck through U-​Haul or any other rental agency.
I paid $ 34 plus $ 10 for gas and you get 200 miles included in that. Can’t beat it! Would definitely use Relay Rides again and highly recommend it for anyone else looking into renting a car/​truck.

Awesome service and easy to utilize. Why give your money to a big corporation when you can help individuals?! Really enjoyed renting and definitely will do it again. Thanks RelayRides you not only saved me a bunch of money and had the exact Jeep I wanted but also are helping our local communities.

My review is based on renting my SUV out on Relay Rides.
I had just discovered RelayRides a few weeks ago and decided to list my Ford Explorer. Within about 3 days I had a request to rent the car for 4 days. I was pretty surprised how fast it took, but I communicated quickly and easily with the renter by phone & text.
Once he got approved to be a driver, we met at my house, where I gave him a quick tour of the car & paperwork and he was off! Really easy process, and seemed like a great guy. 4 days later, they came back, dropped off the car in perfect condition, with a full tank of gas.
Overall it was more like loaning a car to a friend (but getting paid). I would recommend anyone with an extra car give it a try, or checking out the selection when you travel. It’s just a more personal way of renting a car than from a big corporation.

Just had my first experience with RelayRides, and I’m happy to report a 5-​Star rating. Working directly with the vehicle owner, was much easier than working with the red tape and formalities of a rental car company. Having the ability to see the actual car you are interested to rent was a huge advantage. This is by far the best car rental service i’ve used.

Best way to rent a car! I’ve used it twice now and the prices I was able to get were at least half as much as any rental agency in the areas. Often, the owner of the car will even offer to pick you up from the airport (for a small fee). I’ll be using this service for all my rental needs from here on out.
You can even drive some unique cars that normal rental companies do not offer. BMW, Audi’s, offroad jeeps, etc. I’ve been recommending it to all my friends since finding out about it.

I love RelayRides! I’ve been using it now for about 9 months and it is always such a great experience!
I usually only rent cars that will get me where I need to go — nothing fancy pants :) But if you are in to fancy pants cars, you can probably find one.
This a cheaper alternative to car rental companies that charge an arm and a leg especially at the airport and zipcar where you have to stress out to get the car back on time b/​c someone is waiting for it.
You get to meet the owner and the owner gets to meet the driver. It is more personal. Everyone I’ve dealt with has been super nice and accommodating. Even taking me back to the airport!
I love how this service is available in almost all cities :) I’ve now rented in Oakland, Phoenix, and about to rent in Denver.