Turn Style Consignment

Don’t waste your time. Nasty place. They steal your info before they agree to sell your items. Items for sale are goodwill quality. I’m surprised they’re still in business.

I bought a pair of shoes here a week ago and had thrown away the receipt. I was very disappointed in the condition of the shoes and went back with them to talk to the manager of this store. I was pleasantly surprised as Chris, the manager listened to what I told her and cheerfully gave me credit for what I had paid for the shoes! I will definitely tell other people about this outcome and will continue to patronize this establishment!

1 Star: It exists
1 Star: Clean place
1 Star: Decent selection
This is a nice place, but if you’re looking to clear out your closet over the weekend or something, don’t bother coming here. This store *seems* like a good place to consign your old clothes, furniture, art, knick knacks, etc… if that is what you do for a living and are willing and able to come back to this place on at-​least a weekly basis.
They have a 25-​item-​per-​day limit for selling, which I can only assume arose as a response to abusive customers but for a person from the other end of town who just stumbled upon the place on Unilocal after cleaning out the closets, it was kind of useless. Also they didn’t take anything at all, so I have nothing to be excited about in that regard. If I have to make an appointment and come back another time because of how much I have to offer, then make a little effort to set up appointments for this thing. I’m coming to sell you things to make you money, turning away quality merchandise with a blanket-​rule is not good business for a resale boutique.
If you want to open an account and wait for your items to sell, you can get 45% of sale price in cash or 55% in trade. Otherwise they only offer 25% day-​of for anything they do like.
If you are coming as a customer, expect to pay about 50% of the highest-​end retail price if the item were new. Not unfair in most regard, but some things I think were a little steep.
I’m not going to make this a hate letter just because they didn’t take anything of mine (like the brand-​freaking new Anne Klein suit I had.) But I really have no reason or desire to return. Your mileage may vary.

The person running the checkout didn’t put all my clothes in the bag. I have no idea what she did with them or why she didn’t. I will never return to this store!

Not worth the hassle if you want to sell or consign! I’m sorry I feel I was robbed. I had more than 25 items high end handbags the staff wouldn’t bother look at them after cherry picking my first batch of best outfits, I live far from this store and can’t make a trip a day in this heat just to have my stuff scattered and rejected. The unfriendly employee who checks and prices the items went through the neat boxes I brought my shoes and jewelry in like a tsunami, left unwanted items in a mess. Wouldn’t go back or recommend selling or even buying there. Better to donate or make a homeless happy!

Does anyone answer the phone? Not today. Just a recording of the procedure for dropping clothes off. Only 25 at a time? I really don’t see how a seller benefits by these stores? Am I missing something. We do all the work and if they don’t sell in 90 days you decrease by 50%? No thanks I will donate and take the tax right off instead with less work.

I just want to say that they are always thought full when I bring items in. I know they will do there best to sell them.

Customer Service in this store is deplorable. I have tried to consign several times and run into lack of an organized system and just plain rudeness from the employees. All I want to do is track the items that they accept and know what they sell for. This seems like it could go on some kind of on-​line system. Instead, anytime you want to know if your items are available, sold, or donated, you have to ask for a print-​out. The staff hates to give printouts and most of them don’t know how to do this. I have asked for clarification – «What should I ask the clerk for – is it an inventory sheet? what is it called?» I just want to track my sold items and be able to easily pick up items about to expire.
Every time I go there they act like I am putting them out and they have no idea what an inventory sheet is.
REALLY? I think I have a right to know what is happening with my items. Afterall, Turnstyle is making a nice profit on these.
Isn’t there an easier way for the consigner? This is a business. Turnstyle is making lots of money on our stuff.
I would welcome a manager to email me or let me know how to contact her. I read in the 2÷20÷14 post that there is a regional manager named Gail.
Gail – pls contact me so that I can give some constructive feedback. I would like to come back and become a consigner again, but your staff Scares me!
Also, I think the timeline for how long you keep the items is too short. Two months (sometimes it is this short) is not enough selling time.
Also, is there a better way for us consigners to «find» our unsold items before the expiration? Otherwise, if you leave them there, you lose all rights to the items. Even if the item sells, if it goes past the expiration date you are not entitled to any of that money. That sounds ridiculous. I think 4 months would be a more reasonable time frame for all times of year.
In light of all this, I think that the small amount of money you MIGHT make on these purchases is not worth the hassle. I would rather give it to a charity that appreciates it than pad the wallets of Turnstyle executives.

Great place to bring the items you don’t use anymore and make a little bit of money!
I love shopping the blouse section of the store– I always find the cutest tops in that section!!!
They definitely need more furniture and home décor but I’ve found a couple great things (like my dry bar) that are so unique and I am so thankful I bought them!
I’ve seen them on Groupon a couple times so make sure to check it out to save even more money!

Terrible customer service! I had my organizer take my stuff over there several times, and I sold a number of items. However, when I went to take clothing and shoes over there on my own, I had a problem. I am disabled, and thought that I would be able to get some help from the store clerks. WRONG! The carts or hanging rack were not allowed to be moved outside. The intake area was far from the main door, and I knew that I couldn’t make that many trips. I asked for help, but the two young girls working there (with one other customer in the store) said there was nothing they could do but suggest that I move my car to the door nearest the intake area. This was not an option for me, because there were too many steps. I suggested a couple of scenarios, but all I heard back was «that’s against the rules». One girl told me to stop yelling at her (I never raised my voice), but she kept saying it over and over. They finally agreed to let me move the hanging card to the door, but did absolutely nothing to help me. She told me they were in great need of shoes, and I had several beautiful pair. She also reminded me about the «25 item» rule. The took all but 2 of my items (discarded because of loose buttons). I asked if, since shoes where in high demand, she could ring those up as a separate «order», but, guess what? — that was against the rules. So I took them out of the store vowing never to go back. I had asked for the Manager, but she was on vacation, so I got her name and phone number. In the meantime, I spoke to my organizer and told her how I had been treated. She said she would call the manager, who she knew well. The manager stated that nothing had been done wrong, despite the fact that I was disabled and just needed a small accommodation. She expressed no empathy whatsoever.
I know that consignment stores walk a tightrope between keeping their consignors and buyers happy. They could not be in business without both. They just don’t get how little it would have taken for me to be a happy customer. Instead, they lost all my business as a consignor and a buyer, and that of anyone to whom I can tell my story. So far, that amounts to quite a few people.
They just don’t get it.

I literally didn’t even walk in the door when they turned me away because my clothes were in bags. Apparently they need to already be on hangers **** My high end dresses and designer clothes will find a happier home somewhere else. I am a business owner so I know if you have requirements there are much better ways to handle situations, an example; saying hello first to a customer might be a start. Maybe even letting my daughter and I get in from the 100* heat and explaining your protocol while examining what you’d like me to bring back is just a suggestion because I care that customer service should be priority in a mom & pop business.

I had a groupon to turn-​style consignment, so I popped in to use it and check it out for the first time. I was impressed. The place is clean, organized and the space is large. It’s easy to find things. There was a variety of clothing for men/​women (mostly women), clothing, accessories, furniture, housewares, linens, home décor items. The prices were very reasonable.
The dressing rooms were spacious and had the right amount of hooks and hanging bars, that is major plus… I can’t stand when dressing rooms are tight and the hooks are missing. It’s a sweatfest in most dressing rooms and it’s disgusting– not at Turn-​Style, it’s great!
It’s April right now and they are still accepting winter, which was cool, b/​c most places don’t but they said they have space to store it for next season.
I found a few good items, a top for $ 8.50, a dress for a roaring 20’s themed party for $ 12 (it was on sale and half off!), and 2 vintage necklaces. I think I did pretty well for a first timer.

I actually found a lot of clothing items that still had the original tags on them. Very cute and adorable clothes. Same with some of the shoes, many of them looked brand new. Also, they separate things within a size by color, another convenience I like when shopping. The clothes aren’t so jam packed you can’t find anything. Pricing was moderate for consignment. My only real complaint is the staff don’t seem involved with helping the customers. Two of them sat and talked at the intake for the consignment counter while I had to wait at the check out counter that wasn’t manned. They finally paused their conversation to yell at a girl hanging up clothes that she needed to check me out.

Who is the owner of this business? You need to more carefully look at your employee practices. I left merchandise at the store and guess what? Some of the items could not be found! It was my responsbility to look for them (I wanted them back as they were supposedly going to give to charity.) I could not find them and was told that that was not their fault and that I should read the contract. I suggested that (perhaps) one of the employees may have made a mistake and posted the sale to some one elses account. SHE COULD HAVE CARED LESS!
Are they selling items and pocketing money themselves? Where were my items? I looked many many times around the store and THEY WERE NOT THERE. I suggested to the store manager that this was fraudalent and she again suggested for me to look at the contract which states that they are not responsible for lost articles.
COME ON PEOPLE! Take your beloved items somewhere else. Or better than that. For the paltry amount you are going to receive, feel better about yourself and take it to Goodwill or another charity of your choice.
DO NOT GO TO TURN STYLE CONSIGNMENT… STORE MANAGER RUDE!

I have visited this store several times without much luck. As in any consignment or 2^nd hand store, this is quite normal. You dont always find the perfect item when you visit and have to make several attempts before wondering if it is the store or the customer.
After visiting this store several times, I happen to be there one day when this woman began screaming at her 3 – 4 yr old little boy. I hadnt noticed him doing anything out of the ordinary other than a few skips thru the store. After the woman ripped into this kid, out of the corner of my eye I saw his REAL Mother grab him and hurry him out of the store.
The woman who was screaming at him was the store manager/​cashier/​clerk!!!
When I saw this, I left and never went back.
I have dealt with the general public in all of my jobs and there is a good way and a bad way to deal with these types of things.