The Pool Steward

Gerald and his crew are fantastic. They keep the pool sparkling and take care of minor repairs, too.

Gerald is awesome! My wife and I just purchased a new home with our first pool and had no idea how to care for it. Our pool was getting pretty green and he did a great job with cleaning the pool. Gerald also took the time to walk us through his whole process, the ins and outs of our equipment and gave recommendations for vacuums. He went above and beyond for us. I would recommend The Pool Steward to anyone who wants to have reliable friendly service and a clean pool.

My tenants were unhappy with the pool company I was using as they were not very accommodating with their schedule. They asked me if I was willing to change to the Pool Steward. I agreed and made the switch. Best thing I could have done! I get pictures every so often, and I didn’t know a pool could look so good. Their prices are good and the service is excellent. Great communication, very knowledgeable, and great work.

Gerald and his team have always provided great service. I’ve only used his services for repairs. I have found him to be honest about what he doesn’t know… then he goes and finds out! He always goes above and beyond what is expected.

Gerald went above and beyond to help me get my pool in shape this summer. He didn’t just add chemical and clean it, he provided me with the kind of insight I need to maintain it. He also found the source that was keeping my pool from staying algae free!

I will say this about Gerald he does a great job at cleaning pools and his prices are far. That is why I gave him two stars. However, due to his extreme lack of customer service, I had to pay another guy $ 135.00 to clean up the mess he left me. He initially got our pool clear an it looked great and I set up a weekly service. I was not available to check up on the pool on a week by week basis. After a month I called to ask for an invoice because I did not see one in my e-​mail. He didn’t answer voicemail, text or e-​mail. After another week of leaving multiple voicemails texts and e-​mails he told me he was too busy to take care of my pool. Well thank you very much Gerald for not only not servicing my pool so I had to pay another guy to clean it again, but not even giving a courtesy call to let me know you were too busy. I do not recommend this pool guy, there are better people out there that will treat you the way you ought to be treated.

Gerald does not return phone calls regularly and only text messages intermittently at his own discretion. Poor customer service skills, all I had were several inquiries for service and he was very selective on his intermittent text responses. I would not recommend his service based on first impression — dealing with him may be a waste of your time, money and resources. I suggest you go with a more hands-​on pool guy who can return calls individually at least and has the scale to respond with excellent customer service skills.

Gerald does not reply to voice mails, emails or phone calls. Horrible customer service to ignore a client like that. The actual pool service is good even though they aren’t always consistent on getting to my pool but Gerald is horrible about getting back to me and that is unacceptable in my mind. This wasn’t based on one attempt to contact him, it’s been every time otherwise I would not have written this review.

I will use this company again in a heartbeat! Gerald was great. The guys who came out and did the repairs were friendly and knowledgeable. They helped me find a way to keep the cost down. A+ Service!

I am a first time pool owner. I was impressed on the pricing compared to other quotes I received. I was educated on my equipment and on the chemicals (of which I knew nothing about). The Pool Steward has these great reviews for a reason… great service! I would highly recommend. Thank you Gerald! My pool still looks sparkling clean and I have had no problems maintaining it.

I need my pool repaired and was excited to use The Pool Steward based on the reviews on Unilocal as it is hard to find companies that show up and do good work. Unfortunately nobody has returned my call to be able to schedule an appointment or use their services.

To The Pool Steward–
Thank you! Before you came out to visit us, we had little to no idea what we were doing (being first time pool owners). We called a few places, and either got a really high quote, or no response at all. We found your company on Unilocal,and read the reviews, and knew you could help. The pool technician came out and educated us on pool maintenance and how to use our «self-​cleaning pool system». Within a matter of a couple of days, and our new pool guidelines, our pool water tests went from all negative to perfect! AND, he showed us where to turn on the auto-​fill, so we didn’t have to fill it up with the hose every week! The technician was honest, helpful, and fair in pricing. We couldn’t have asked for anything more.
This is a great company; the customer service and work ethic is outstanding!

Its tough to find a pool guy that you feel good about after he’s done. My experience has shown that there are plenty of companies that say one thing and do a lot different. And it always seems to affect my wallet at the end of the day. But no with Gerald.
My pool looks wonderful and his pricing was fantastic. He is personable and professional. And it seems as though his integrity is a rare find the pool business. He credited me for something that I wouldn’t have even known about.
Gerald is my pool guy from here on out. He should be yours too.

Gerald did a great job. Honest and fair and very knowledgeable. He was immediately available to come by and help me with all of my issues. Additionally, he gave me advice on how to deal with future problems and issues as they arise.

I’m not just a customer of The Pool Steward, I am a fan. There level of service whether it is my weekly cleaning or a repair is nothing less than great. Herman always keeps the pool crystal clear. I wish all the company’s I use would provide this level of service. I hope you give them the opportunity to serve you.
Regards,
Wayne

Oh My Gosh! I’m amazed and want to give Larry and Gerald 100 stars. I had no idea what was wrong with my pump or filter and The Pool Steward was recommended to me. They came out, on time, and spent an hour diagnosing and watching what was going on. Then, undercharged me! I insisted on paying them more. Absolutely 1000% recommend The Pool Steward.
Penny McGinn

I have referred the Pool Stewards to many of my friends and family and ALL of them are thrilled with the service, knowledge, and level of professionalism that the Pool Steward provides.
Thanks Pool Steward!

The Pool Steward is an outstanding pool company. They stand by their word for what day they will service your pool, what is done during the service, and with the pricing. I can count on them to show up and provide wonderful pool care for my HOA pool. It took awhile for the HOA Board to switch pool companies, but once we did, the entire community noticed a difference in the pool and how clean it was every week. Thank you to the Pool Steward for your trustworthy service you provide.

Gerald and his crew are awesome. Over the years we have had 5 or 6 guys and The Pool Steward is the best by far. They charge a reasonable monthly fee and do a great job. Normally that is what I expect and I wouldn’t be writing a review. Before I hired them, I took my green water to Leslies who told me I needed to drain my pool, which I had just done less than a year ago. I called Gerald and he came out and put in a device called PoolRX and it cleared up my pool in 2 days. I have never had cleaner water and now we enjoy our pool a ton more.

I love Gerald and the team at Pool Steward. They are friendly, knowledgable and all around a wonderful company to work with. Gerald takes the time to make sure the chemicals are perfectly balanced; he doesn’t just throw chlorine in the water to shock it! For the level of service he provides, I’m amazed at how competitive his rates are because I think he goes above and beyond. I have referred him to dozens of friends, family members and clients and they all love him! I never thought I’d sing the praises of a pool guy but he is just so professional that I had to take a minute to give a review.