The Drummond Group – Capstone Realty Professionals

Ed & his team made our move to Washington so easy! We were hesitant on who to manage our AZ property because we’ve never done anything like this before. They made everything so simple & the photographer they used took amazing photos. I highly recommend them! :)

Thank you Capstone Realty for your top notch customer service. From start to finish Ed Drummond and his team were responsive, attentive and knowledgeable. We fully endorse their services to anyone buying or selling a home!

What a great experience! The team at Capstone Realty is very professional and helpful. I can’t say enough about them! Ed has helped me Sell, Rent and Buy several properties over the years. Ed and his team have always protected my interest and advised me during the selling and buying process! They always go the extra mile to make sure I’m happy! Thank you Capstone Realty Professionals!

Wanted to tell everyone how amazing Capstone has been for me, and to please disregard the poor review posted by my tenant who has personal issues with me and is taking it upon herself to write a poor review for my management company in an effort to get them to quit. Capstone was kind enough to take me on as a client despite these challenges, and Ed and Evan have been nothing but fantastic and professional throughout the entire process. There is a reason every post on here is 5 stars — if I could give them 6 stars, I would!!!

After the positive reviews online on Unilocal,I can only say that i was incredibly disappointed with the ethics, communication, service, and professionalism of this company — Capstone Realty Professionals. I dealt with Evan Kopulos, who was rude and dismissive. She was unresponsive to correspondence and unethical in her approach to client service. For example, she ignored the specific terms of a lease contract at my expense to retain another client. She misrepresented telephone conversations we had in subsequent emails. Her boss Ed Drummond was unresponsive to my attempts to escalate my concerns regarding Evan Kopulos’ personal breach of my contractual agreement. Dealing with Capstone has been a nightmare for me.
Lauren C is correct that I have personal issues with her and Capstone. They are breaching my lease by attempting ex post facto changes to it. Ed and Evan have refused to communicate professionally re: same. Evan hung up the phone on me mid-​sentence first thing this morning.

I don’t even know if I can adequately express how amazing this team is. We came to them late 2014 after having the worst experience with another property management company, and Evan was SOO helpful, even before we signed on with them to manage our properties. Now that she manages all of them, we are essentially worry-​free about anything that has to do with rental properties. Every now and then there are a few major fix ups that need to be done and require SOME stress, but Evan gets the best rates and from companies that can literally be there the next day. Not to mention, the tenants she finds for us are top-​notch and reliable (nothing is worse than getting late rental income!).
The entire team is truly amazing. We had the pleasure of meeting them once (we live out of the area) and just the vibe and positive energy in their office is enough to make me feeling like I can conquer the world. They truly are super heroes in all things about property management and I highly recommend them for all your property needs. You will NOT be disappointed.
And PS-​Evan, you’re the best ever! Thanks for making owning rental properties seem easy and stress-​free! And you too, Natalie! We truly appreciate everything you both do!

I can’t say enough good things about Evan Kopulos and her can do attitude. I have been so fortunate to have her as my property manager for the past 3 plus years! She helped me manage my property through a fire among other distressing situations. If you need a property manager Evan is your woman!
On another note… I sold my rental property and Ed Drummond was my realtor. It went off without a hitch and I had multiple offers within 24 hours. The process was made easy by him and the office staff. He updated me frequently by email or phone. The title company he does business with handled the process with ease as well.

Evan and team could not have been any better/​easier/​more professional than the service they provided me. Moving sucks and they made it so effortless and even turned my home into an investment property in one day! Evan and Ed communicated every step of the way to make sure they provide the best property management and achieve the highest return possible. I have been through many different residential management companies and have hated them all. This is a truly legit squad right here.

Update– Ed is great! He truly cares by making sure to address all your needs and concerns.

Ed and his team are first class. Ed understands people and is a top negotiator while Natalie stays in contact to make sure there are no loose ends. My closing had bumps along the way and Ed navigated through them. His team is also managing my former home as a rental and I’m very impressed. I found them here on Unilocal and would highly recommend.

I have worked with Ed and his team for over two years. They have managed my property in Gilbert and I have been impressed the entire time. They have a very high scope of knowledge and most importantly set very clear and realistic expectations. They delivered on every aspect of what they informed me I could expect from them. This includes the short term and long term aspects to consider when renting out a property. It’s hard to find a team you can trust in this industry in the valley. I would highly recommend Ed and his team to anyone including my family and friends.

Capstone Realty is an awesome team! They earned my trust & loyalty by holding my hand through the entire process! The searching for the right home and buying process can be stressful, but Ed, Evan and Natalie’s communications with me were always ON, honest and enthusiastic! I truly appreciated them being there as amazing support during an important life event.

The team at the Drummond Group is amazing. I wish I would have found them sooner. I was looking for someone to manage a rental property in Tempe and was very skepitcal in the begining with property management in general. Evan and Ed answered all my questions and made me feel at ease. We decided to sell the property instead of rent it and the process was very smooth. Ed, Evan, and Natalie kept me updated every step of the way. This team is 2^nd to none and I HIGHLY recommend them.

We were blessed to find Ed in our search for our first home in the Phoenix West valley area. We met Ed on a Saturday to tell him what we wanted and he showed us a few homes. Later that week he found exactly what we were looking for and even went so far as checking out the property on his own time. He made our first time home buying experience easy. Highly recommend him to anyone and will definitely be using him for future home purchases!

What a great experience! This team is top notch. Very knowledgeable and honest. So responsive which is not common. They truly listen to what you are looking for!

I have worked with Ed and the entire Drummond Group for a couple years now and it is not often that I am impressed with a real estate team and how well it operates. From the resale purchase clients to property management I know that when I send a client their way they are sure to follow up in a timely manner and give professional service. Thanks Drummond Group for being a partner I can rely on!

Ed and his team are first rate. I have been working with them for several years and have been totally satisfied in every way. Anyone with real estate experience is familiar with the stereotypical property manager — slow responses, missed emails, lack of service, post office mentality. Capstone is a breath of fresh air ~ in a league of its own. I appreciate that my phone calls and emails are returned the same day, usually within an hour. Five plus stars for them.

I needed Capstone to place a tenant in my rental property. My first exchange was with the broker Ed Drummond who was very knowledgable and personable. Thereafter the realtor who serviced me was Evan Kopulos. She patiently and diligently worked through several applicants and regularly kept me informed of their status. Natalie Pomeroy from the office mediated all communication and did so in a timely fashion. It was not unusual to get several phone calls or emails from her daily and always with a positive attitude. I have worked with other realtors in the past for tenant placement but the others don’t compare to Capstone. I highly recommend this team and will use them again in the future.
Ron K.

I am a fellow agent in the Phoenix Market and I send all of my property management clients to Ed and the Drummond Group at Capstone Realty. I know that my clients will be well taken care of and I know that Ed will make sure to handle my clients needs and treat them with the upmost respect. Ed and Evan are a class act and always look out for their clients best interest. I highly recommend The Drummond group for all your Property Management needs.

Ed was wonderful to work with and got us in to the perfect home at a very good price. We were especially happy with how much of the dealing with our bank he was willing and able to take care of, home buying may never be quick and simple but Ed certainly makes things as easy and painless as it can be. If we decide to sell our home we definitely know who we will be coming back to.