The Cleaning Works

I fired them before I even hired them.
My initial contact with this company was quite good. They came out and gave a quote and seemed very professional. The owner gave me references who raved about what a good job they do.
Unfortunately, those references didn’t pan out. I called the owner back to ask to schedule service. She cancelled on me twice (though with 24 hr’s notice). Once she had family coming into town and wanted to spend time with them; the second she forgot it was the Friday of Labor Day (I made these appointments over a week in advance each, so she had plenty of time to see that). Usually I would have written them off, but the references were so good that I decided to give them another chance. We set a time for a first cleaning at 2 pm (I told her I would take off early from work to be present to let them in for the first cleaning). I was called at work as I was leaving at 1:30 pm to say that her cleaning girls were outside my door already. I told her I was already on my way out and would be there about 2. I was called 10 min later by her employees asking if I had already left, and I said yes, and I would be there by 2. On my way home at 1:55, there was an accident on Pecos Rd where the entire road was closed and all traffic rerouted. I called immediately to let her know what had happened and to give my exact location. The owner said she would inform her employees outside my house.
I arrived at my house at 2:15 pm. No one was there. I called the owner on her cell phone and company phone, but no one picked up. I left messages at both. She called me an hour later to say that her employees said they had waited a half hour and then left. They couldn’t return because they were already almost home. I pointed out that her employees had ARRIVED HALF AN HOUR EARLY, so leaving after waiting half an hour is stupid. The owner agreed and offered to have them come the next day to clean. Unfortunately (1) I had picked this day because I was having guests over at my house the next day and needed some help cleaning before then (2) I had already taken a half day off of work to be there for them.
At that point, I fired them before they had ever even worked for me, after losing a half day’s worth of wages and with no cleaning services. The third time is definitely a charm, and they clearly show a pattern of sloppy scheduling and lousy business practice. I definitely would not use this company nor would I recommend them, no matter how good a cleaning job they might do.