T-Mobile

Buyer Beware!
Being a loyal customer means nothing to T-​Mobile! They will steal your money and think nothing of it !! As if you didn’t already know that.
Let me make a long story short:
I had a prepaid plan. I paid $ 50.00 per month for talk, text and data. I had just paid my pre-​paid bill and then we upgraded our phones. Now I have a VERY nice phone and a post paid plan. However, they WILL NOT give me a refund or even credit the new account. Even though I have been a loyal customer for more than 10 years! They said that their policy on prepaid plans is that if you cancel the service at any time, the balance remaining will be forfeited.
I know it will hardly matter to this corporate machine, but I am paying the balance off the new phone and moving on to a new carrier and I will NEVER recommend them to anyone, which I always have in the past. Instead I will share my story of how I was ripped off.
T-​Mobile you should be ashamed.

REALLY SHITTY ATTITUDE THERE. They act like their knowledge is better than you and talk down to you. I came for help not attitude. And when someone says thank you you say you’re welcome not yeah whatever.

Kind, knowledgeable, friendly, and extremely helpful staff. I went to the store and needed to not only purchase a new device but also transfer multiple devices from a different carrier. Given the complexity of the transaction, it took some time. That being said it was all done with in 30 minutes. Equally important is that the sales representative, Jeremy, was fantastic in not only his knowledge of the process and the technology and available plans, he was beyond capable in explaining everything to me. I am extraordinarily pleased that I switched to T-​Mobile at this particular and would highly recommend it to anyone. Dealing with a new wireless carrier can often be frustrating because of the nature of the transaction, but if you go to this store you will not be confronted with any sort of angst. Especially if you are lucky enough to have Jeremy help you.

I went to this T Mobile location to use their jump program to upgrade to the iPhone 6.
The woman who helped me informed me that I would have to use cloud to transfer my information. In the past at other locations they have been able to sink the phones immediately. She said they were unable to do that anymore. I had never used cloud to back up my phone and it was going to take hours. In an attempt to find a solution I asked her if I could take my old phone to the Apple store and have everything handled that way and she said I would need to then send my old phone to T Mobile. I asked her if once I had the new phone if I could just drop the phone off at the store and she said no. After more questioning she informed me that some T Mobile locations can sync the phones instantly but that store doesn’t have the equipment. I asked her which was the closes store that would be able to synch the phone and she said she didn’t know. I asked her if I uploaded everything to cloud if I came back the next day if they could sync it in the store for me, she said if they had any phones left. I explained to her that I really wanted to do the sync in the store in case anything went wrong and confirmed with her that they would be able to sync it if I uploaded everything and she said yes.
So at this point I really should have gone to a different T Mobile store but this one is very convenient so I uploaded everything to the cloud that night and went back the next day. The same woman was the only person working in the store the following day (I was really hoping I would get someone else but no luck). I told her I had uploaded everything to cloud and asked her if I could upgrade and sync the new phone in the store. She erased all the data from my old phone and boxed it up, and then began the sync on the new phone and it said it would take 3 hours! What was I suppose to sit in the store for 3 hours while it synced? When I brought it up she said that sometimes it takes a little bit. 3 hours is not a little bit, 15 minutes is a little bit. I ended up without a phone for the afternoon and had to sync it from home later in the evening.