T-Mobile

Not sure what this lady under me is talking about but the manager in that store was absolutely amazing.
The reps were very knowledgeable and showed great sympathy to all of my issues.
switching from verizon i was paying so much money and Luis was able to fix everything for me.
I walked in and everyone greeted me, Alberto was the rep that helped me initially and Luis came over to assist him when he saw i was frustrated. He did an outstanding job with dealing with my attitude and sass. I was just tired of being ripped off by these phones companies.
These reps didnt look like crooks or anything, they were all for helping me, i think you should go in there and see the store for yourself if you’re in the area and judge it for yourself.
overall amazing job to this store and 1,000,000 kudos to the manager Luis!

stay far far away from this store. the manager, luis is a crook. just bought a note 5 less than 2 weeks ago, didn’t work had to come back 3 times to try and exchange before the 14 day timeline was up and manager was not in to approve the exchange. how convenient. had to alter travel plans on the 14^th day to go in. had already filed a complaint with tmobile about this manager and told his staff i was filing complaint. came in on monday and he was rude and condescending. then came back today because replacement phone started acting weird. they said it had a crack in the screen. how when i didn’t drop it or anything and had the shock case on it. the associate that was helping me was talking to me and luis came up and grabbed the phone from my hand and told me «we’re not the ones you need to be talking to» i then told him i was aware that i had to file a warranty claim and i didn’t want to deal with him because he effed things up on monday. he then told me to get the F*ck out of his store. i was already leaving and turned around thinking i misheard him and he said it again. get the eff out of my store you b*tch. really? you talk to your customers that way? yep, and I’ll say it again, get the eff out of my effing store. I then lost all cool and walked out and yelled a hearty eff you to him, which I NEVER do. this guy was pissed because i filed a complaint and now suddenly I have a phone with a crack in it that I can’t see but he says is there. I think he didn’t want to exchange the phone again and was pissed about my prev complaint. I filed a major incident report w/​Tmobile and hopefully they suspend or fire this guy. completely unprofessional and abusive. do not shop here.