Stephen D Brown, DDS

I’ve been a patient for about a year and a half. I specifically picked Dr. Brown because he’s a Fellow of the Academy of General Dentistry. My wife is now also a patient of his.
Our last dentist told my wife that she needed five cavities filled. I convinced her to wait until she could get in to see Dr. Brown for a second opinion (she felt no pain). She didn’t understand why she should trust his opinion over anyone else’s.
I explained that becoming a Fellow involves a lot of work and expense, and the main payoff is higher stature amongst other dentists — few patients understand the significance. So he’s chosen to measure his success through professional credibility. If he’s all about succeeding by lying to my wife about what she needs, he could do that for free.
My wife finally got in a couple of weeks ago. She needs nothing. Enough said.

I love this practice! On my first visit Dr Brown sat down with me and discussed all of my concerns first before doing the exam so that he knew what he was looking for! So nice! Staff is awesome! He took out my wisdom teeth and unfortunately I got dry socket, but Dr Brown and his staff took great care of me! I HIGHLY recommend them!

Dr. Brown and his staff rocks! I have been a patient for several years now and i have to say… I love going to the dentist.
The office staff always has that laughing gas available if i need it (nitrous) and guess what? It’s free! Nitrous defiantly makes coming here a better experience!
The front desk is awesome! I have never had a problem with my insurance or billing with this office. I work for a local hospital system and they help file all my insurance, and help me keep track of my benefits throughout the year.
I recently had a crown made and the crown looks amazing.
I have never had to wait for my appointment; they were right on schedule, which doesn’t happen often anymore and being in healthcare i really appreciate it, especially after working long shifts. I know I am able to schedule before work and still be on time!
They remember my name when I walk in the office and are always smiling. I believe the staff they have all been there for years, so they must love what they do!
I hate paperwork and they do all the work for me!
Estimates are so close; there haven’t been any of those ‘surprise’ bills like I have had elsewhere and what the other reviews are saying. They even sent me home with a paper breakdown of all the charges and estimated insurance coverage!
I have found the right place for my dental work. I highly recommend this office.
The view from the rooms are beautiful, the whole phoenix skyline!
Good customer service is rare these days and this office has it.

I have been a patient at this office for years. After today I will never go back. I had an appointment today and woke up with a sore throat, swollen glands, and feeling terrible. I called to cancel and was treated so rudely. All they cared about was the hour and a half appointment spot that would be vacant. In all the years I have been going to this office I have never cancelled an appointment. The person had no compassion for me let alone no common sense about spreading infection. I think Dr. Brown and his hygienist Cheryl are great, although they need to examine what their front desk staff are doing and how it impacts the satisfaction of the patients. In addition to losing me as a patient, my son and husband will also find a new dentist. I am a medical professional and would never treat people this way or condone staff doing so!
Lori W.

Dr. Brown has been a pleasure to work with. His staff is the utmost helpful and courteous. I would definitely recommend him to any of my friends and family.

I have been going to this office for the past almost 5 years now, feels like home. The staff is always friendly and they remember my name when I walk in the door (that’s rare!) Insurance these days is tough, I never seem to worry. The insurance company always gives a hard time, but those ladies up front handle it all for me, LOVE that! The dentist rocks, always on time, in, out, done… pain free all the way around!

I will start by saying that my husband and I really like Dr Stephen Brown. He seems thorough, kind, and does not try and push anything on you.
The reason I am rating his office with one star is because of his front desk staff. I have never been so frustrated with a group of people like this before. The scheduling and especially the billing lady are the most incompetent people.
My husband and I are full time employees at the hospital connected to the office and have complete dental and medical insurance. We have been receiving a bill from this dental office for over a year now saying we owe hundreds of dollars, instead of the normal approximately $ 18.
Between the two of us, we have contacted the office well over 15 times attempting to have an intelligent conversation with the staff. The billing lady was rude with every phone call and wrongly stated that the office actually owes me money and that after the new year I would no longer be receiving the incorrect bills. The new year came and so did the bills.
We continued to call the office and now said it was because they did not have my insurance card (which was not true). I provided them with the card information, but they entered in the incorrect numbers and we continued to receive bills.
We then receieved a bill from the collection agency stating that my credit would be affected if I did not pay! I finally decided to drive down there and speak with someone in person. I kindly asked if I could speak with Dr Brown and the billing lady said no. I told her I would not leave until the problem was fixed. She gave me all these excuses as to what the issue was. None made sense. I then called delta dental and handed her my cell phone to talk to them. What a shock! The problem was fixed! She never followed up on anything she told me she would and my credit was almost affected because of her. She did not apologize. She was actually very unprofessional and rude.
Other frustrating things about this office involve the scheduling. Eventhough we make our appointments in person they call (before 8am), text, and send postcards reminding us to make one!
Lastly, I just called today to cancel my dental appointment as I obviously will not be going there anymore. The scheduler said that she actually could not find my appointment. I told her I had the appointment card in my hand and read her the date and time written down. She said that was «impossible» because the office is closed that week. This place is unbelievable! It’s a good thing I didn’t show up at 8 am on my day off for my appointment to find the office closed.
Several of our coworkers have had the same experiences and have stopped going there. We would never recommend this office to anyone! We really liked Dr Stephen Brown so it is a shame that his front desk is ruining his practice.

I would not recommend this office to anyone. I was told by my insurance company that this was a covered physician so I became a patient. After a few visits I always had a balance which never questioned. I wised up and contacted my insurance company and asked why I owed money on a supposed 100% covered service. I always went for very basic services (routine cleanings). I was told that this dentist charges more than what insurance pays, which is why I had a balance. I called Dr Browns office and asked why they charged more. They stated that my insurance company had not been a contracted insurance. Are you kidding? Why would they NOT bring this up when I first scheduled my appointment? Penny is bad at her job and is very deceiving. I would not recommend this practice.
I have since changed dental offices and I never owe anything. This office and their staff practice poor billing services and my account is now in collections. They will never see a dime based on principle, and I suggest you find a new dentist, as I did.