Starbucks

I’m highly disappointed in this location. I’ve only been to this location twice, and both times it has taken longer than 8 minutes to get my drink. Granted there were a few customers in front of me but it wasn’t busy. Bad job Starbucks employees.

New location situated a little more west on Peoria.
Drive thru never fails to have a line, so keep that in mind if you’re planning on not making a pit stop. However, the service and quality of my drink was great. Ordered an iced vanilla latte prior to heading off for 8 A.M. class and expected overly acidic/​tangy coffee that Starbucks can sometimes have but found my drink pleasant and not overly sweet with Vanilla syrup. The worker helping me was so friendly and nice! He complimented my car, which never fails to be a conversation starter. She’s a MINI, tiny … but mighty– I always say!
Pretty popular location, but staff/​service here is great!

I love this Starbucks. They are really quick through the drive thru and always friendly.

This review is for Deena. She is the absolute best!!! I was having such a bad morning (left all my money at home on accident) and she made it all better. Thank you so much!

Well, this Starbucks has one of the nicest display areas I’ve ever seen. It looks so clean and organized. The condiments table was clean and stocked. The employees were alive and friendly at 7:30 in the morning. They were all smiling. The employee who rung me up, T-​Rex (on his name tag), was patient when my mind blanked at the register. I failed. I know. There were two people in front of me. I had time. I should’ve known what I wanted. Nonetheless, he was patient and nice. My drink was perfect. Yup. My grande cinnamon dolce frapp. was yummy-​licious. Cinnamon dolce is my go-​to drink, and it come in a sugar-​free version. I tried the new ancho-​chili chicken panini. The flavor was good for a quick, heated up sandwich. I don’t know why this place only has three stars!

I visit here often and everyone is nice just service is slow I wait in the drive thru 10−15minutes on average. The other day I went with a Co worker and they forgot to make his drink and he didn’t get mad but it was a disappointment when they didn’t offer a drink on them. We patiently waited about 10 mins and they weren’t busy

Always quick when I go thru this drive thru. I saw a lot of reviews saying they were slow, but it’s never happened to me, thankfully:)
Drinks are always good and they always give my dog a cup of whip:)
Love that there is a drive thru now in this area, although this particular drive thru isn’t ideally set up for lots of traffic, but again, I’ve never been here when it was crazy busy so it hasn’t really affected me.
Overall a great Starbucks:)

You’d think that when an old, strip mall version of Starbucks moves into its own stand alone building with a drive-​thru, everything would be 10 times better. Unfortunately, this location is the exception to the rule.
Slow service — both inside and out. Lackluster ‘partners’ with personalities to match… this store took a nosedive after moving and apparently left any sort of character and charisma it did have, back in it’s dark, empty, Starbucks shell.

Giving this location a second chance… writing review as I wait… so still alot of the same slow but they are trying… this time both registers open a plus… I was here yesterday my drink was wrong, however barista remade with a smile. .today same barista that remade drink was at register and she remembered me so that’s a plus. …Meg (she had her name tag on) made the drink I ordered Iced Cestnut Praline no whip Extra Topping… and she knows what extra topping is !!! ;) I’ll be back it’s closest location

When customers pay $ 4 – 5 dollars for coffee, you should train your employees to not be rude or demeaning to customers.

Extremely slow service, crowded spot!
Parking: Easy, plenty of spots.
Service: Apathetic and uncaring. The barista /​cashier barely spoke above a whisper and when I asked how he was, he stated, «crap.» I couldn’t hear him anyway but then he expanded to tell me how awful he was today. The guy was so quiet, I had to keep asking what he said.
Wait time: Forever and ever amen. My iced coffee seriously took over 25 minutes — wow! Tons of folks were waiting for their coffees.
Food/​drinks: Same olé — it’s Starbucks.

I feel awful giving this location such a low rating, as I’ve been coming to the old location for years and know most of the old guard by name, but the service has really gone downhill since the move to the drive-​thru location. On almost every single visit that falls on a weekday, I wait almost 15 minutes to get to the window, and my drinks still aren’t ready. It’s even bad on the weekend. Today, there were only three cars in front of me. By the time I got to the window, only one of my drinks was ready. I thought the entire point of the drive-​thru system was that the time between ordering and arriving at the window gave the baristas time to make the drinks. The last straw was when my wife and I opened our sandwiches and saw the eggs and sausages practically falling out the bread. Just sloppy all around.
I think this has more to do with all the new staff they had to hire because of the addition of the drive thru. I never have issues when the veterans are working.
But really, the impetus for the low rating really came when I visited the new location at 52^nd St. and Broadway. I was waiting in line less than five minutes, and the barista at the window informed me that my drink was free because I waited too long. Seriously? If the Peoria location had to give out free drinks to every customer who waited more than five minutes on a weekday, they would have to close down.

This is my least favorite Starbucks location that I’ve been to in Phoenix.
HORRIBLE Customer Service and they always get our drinks wrong or they taste terrible. We never ever stop here anymore and wouldn’t recommend this Starbucks to anyone., especially when there are so many GREAT Starbucks locations.

My co workers and I use this Starbucks a lot. We are there at least once a day to fuel our addiction. Every time we go in there they get our order wrong and instead of fixing the drink they just tell us that’s what we ordered.
Today when we went through the drive through we asked for separate transactions and Eddie said we were not allowed to do that, so we figured we would do multiple payments at the window. They told us we were not allowed to do that either. They got 2 out of 3 drinks wrong and refused to fix them. Mind you one just needed extra Carmel, and the coffee was burnt. This was the worst customer service I’ve ever seen.
Eddie is very disrespectful if you have a complaint. This was the last straw. No one from our store will be using this location.
What’s even worse is I could spend all day writing about the awful experiences with them, but can’t think of a single time they have been polite and gotten my order right.

Bad service and my coffee was half whip cream and I didn’t have any bacon on my bacon and cheese Gouda literally one corner has a TINY piece of bacon totally ruined my Monday high. Waste of 9.42 cent.

Went into this Starbucks on Peoria and bought $ 50 in gift cards… And ask for a free drink (in California they always give me a free drink when I buy this many gift cards) manager Eddie said No!!! I will not be back to this Starbucks!!!

The line here is atrocious for the drive thru. Your best bet is just to park behind and walk in. No ones in there. So unless you have a kid in your backseat, jump out. The staff is fun and friendly. The new app that I downloaded has helped a lot, even earned a free coffee. Wish it was all built in the app but I had to show my card etc etc. small tech kinks still to work out.

Love this location! They always are quick in their drive they and my drink is always correct.
The entire staff are incredibly friendly, as always!
I’ve been coming here since they moved to this new location and it’s so nice.
Jazzy-​Boo, the barista is my favorite! She is always so bubbly and fun. Great way to cheer up my mornings on my way to work!

Great new location. Definitely an upgrade from previous location and drive-​thru makes it 10 times better. Staff is friendly and very helpful and they go out of their way to assure accuracy with your drink.

Just opened near my house and the service is awesome! Frappuccinos all day everyday: D